I have never had a poor experience at any Apple location; Making this store no exception is my…read morepleasure. What's not to like? The staff are lovely to chat with and very knowledgeable, all colors of the fantastic Apple products are out on tables for your demo pleasure. Okay, I know what's not to like... the prices, but come on! It's Apple, are we surprised? This store should have a higher average rating as I feel that most people who leave reviews on stores like this focus on their negative experience; In most cases it's not a store issue, but an Apple policy that is low-key annoying to be told when you've just gotta get your MacBook Pro fixed. Additionally, every Apple Store I've visited is exceptional when assisting customers with disabilities. I am legally blind and they always offer to get a product out if it isn't already on display so I can touch it and get a better idea of what it's like. This is greatly appreciated as I don't have the same visual abilities as most people. Thank you!

I scheduled a Genius Bar appointment specifically for battery replacement for my iPhone 15 and sent…read morediagnostics from my phone. When I arrived 2 days later (a 30-minute drive each way), I was told the battery was out of stock, so I needed to return several days later. Why didn't they inform me ahead of time so I could avoid a second trip? Between travel and waiting there, I spent over 7 hours getting this done. They need to get their act together!

All I can say it's a WHOLE LOT BETTER than T-Mobile!! I…read morepurchased my iPhone 16e from Verizon June 2024 and have enjoyed my experience with the phone and the customer service representatives on the telephone and in the store. I believe they want to have repeat customers.

I am appalled by the complete lack of compassion and basic competence at this location…read more Like most companies, Verizon aggressively pushes customers to enroll in paperless e-billing and automatic payments. But when a customer passes away, their loved ones are locked out of those accounts, left completely in the dark about upcoming automatic charges and billing details. After recently losing my parent, I took care of responsible measures and alerted Verizon over a month ago that he had passed away. Despite this, I received a bill addressed to him that included a $30 returned check fee triggered by their system trying to process payments on an account we were trying to settle. I went into the store to handle his affairs in person, and it was a nightmare: A 40-minute wait: I sat waiting for 40 minutes, only for the exact same employee who made me wait to finally pull up the bill. Unfair fees: When he told me the $30 charge was a returned check fee, I pointed out that Verizon had already been notified of his death over a month ago. I clearly stated I was happy to pay the legitimate balance owed, but charging a deceased person's account a fee after being notified of their passing is absurd. Zero help or empathy: His response? A literal shrug and "There's nothing I can do about that." When I asked who could help me resolve it, he just shrugged at me again. Forcing people into e-billing makes it impossible for families to manage a late relative's affairs, and to be met with such apathy and laziness by store staff while dealing with a loss is disgraceful. Avoid this location at all costs. To the "Verizon Business Owner" who replied. Nice line to save face however how does that correct the issue?

If it was possible to give zero stars, I would. A complete rip-off and absolutely the most…read morereprehensible, rude, unprofessional customer service I have ever experienced. I am no Karen but this place was the worst. I took my elderly, handicapped father there to unlock his deceased wife's phone. We were working with Angel who told us he could do it for $75-$125. He took our information, and entered some sort of communication to someone in another location. He said he had to wait for the response then he went behind the repair desk and then out to the floor to work with another customer. My dad and I sat for about 20 minutes wondering what was going on. Tu-Sean arrived and I asked him to help us because we didn't know what was going on. No one communicated to us. As far as we knew, we were being helped and then Angel left us to help someone else without communicating to us. Tu-Sean became VERY defensive, supercilious, and condescending. All I wanted to know was what was going on. I tried to explain no one communicated and he raised his voice to speak over me and tell me it takes time and I needed to be patient. I tried to explain our perspective but he became louder and more condescending so I picked up the cell phone and told my dad we were leaving. Tu-Sean followed me out of the store yelling at me and telling me there wasn't any place else that could do what they were going to do. I told him to stop talking and stop following me. I admit I called him an a-hole because he was yelling at us and treating us like he was superior and we were idiots. I stopped walking on the sidewalk on the way to my car, turned around and he came up to me about an inch away from my face. He was un-masked. I told his to walk away and stop accosting me. He acted as if he was going to attack me, or hit me. And this was supposed to convince me to go back into the store and give him our business? I told him again he was unprofessional and rude and to leave us alone. He continued to yell and act like a playground bully as I got into my car and drove away. The BEST part of this was that we drove to a place called U Break It, I Fix It and guess what? The service tech there pressed a couple of buttons and reset the phone within 2 minutes and didn't charge us anything. So not only was CPR and Tu-Sean unprofessional, but they are frauds and a rip-off. Don't set foot there. You're better off going somewhere else or buying a new phone.

OMG, this place! I was so lost when I cracked my screen and the phone didn't work. Less than an…read morehour, BOOM, and it's like a new phone, and I am sooo grateful! Polite employees, excellent and fast service.

Michele is unwatched. We showed up and she was instantly able to help us with a problem that we had…read morebeen to two other stores and we turned away. I would recommend asking for her by name if you want to have great customer service, product, and price. Thanks Michele.

I have been a customer of AT&T since 1999 and they almost lost me this weekend. I ordered a phone…read moreonline and it was not the model I wanted (my mistake!) so I went into Ephrata store to exchange it. The man working told me I had to return it via shipping label and he couldn't help since I bought online. I called Lititz and Manheim and both told me the same despite the fact that ATT's website says you can return in store. I was about to give up but decided to try Park City as a last resort. Kudos to Taylor who was exceptional and could not have been more accommodating. I was ready to mail the phone back and switch all 6 of my lines to a Verizon but crisis averted. He was very understanding and helpful and a bright light after three stores turned me away.

Thru no fault of this company ... I was looking for help with my mobile home.. apparently Yelp only…read morepicked up on the word "mobile" & sent my info to I Fix And Repair. They did get in touch with me to see how they could be of service. I emailed them back to explain what I really was looking for. I had no need of a cell phone (mobile phone) service. I still have them 5 stars due to them reaching out to me.

As I mentioned to the manager (I think her name was Maria), I've always had a better experience at…read moreRS than any Best Buy or other big box store. This particular one was no exception. Everyone was cool, helpful and friendly. Somehow you feel more pressured in a big store when browsing compared to a much smaller place. At the same time, maybe since the staff aren't split up into departments, they all seem capable and knowledgable from product to checkout. I buy online mostly but I'm always happy to shop in person, though I'm sure Radio Shack doesn't seem cutting edge these days, they've still got the most obscure replacements for your stuff to some decent sales. For a huge selection, go to Amazon, but to fix something or feel comfortable making an easy return, I hope Radio Shack sticks around.

Stinkin' radio shack. I dont know why I keep trying this place. Either no one wants to help, or…read morethey dont have what im looking for. I dont think Ive ever gotten what I need from them.

Great group of folks helped get my MacBook Pro back into 100% functionality. Great communication…read moreand speed

Fix It Chix (Lancaster, PA) was a complete disaster for me. I should have known that something was…read morefishy when a rep there failed to give me a receipt for the notebook which I left for repair. But after I missed an alleged call from this company, Fix It Chix says that it discarded my machine. I have to wonder if there really was a call to me, why further steps to reach me were not taken, and whether my salvageable parts like hard drive, memory, and screen were not sold instead or perhaps the entire PC. I wish that I had been warned before going to Fix It Chix.

My phone, purchased at this store, was stolen less than a week after purchase. I went to get a…read morerefund of at least some of the 3 month service plan I had prepaid, but was given the run around. After an hour of their haggling, I gave up and left: neither of the two employees present would agree to a refund, despite supposed calls to their boss and customer service. It seems like it was the plan to wear me out until I gave up. Maybe they later pocketed the refund money. A friend who accompanied me left her Apple Air on the counter (no one else in the store) when responding to a question, and it was gone when she turned around. One of the employees had secreted it under the reception desk! Beware of this place.

From the owner: Discover the smarter way to get all of the high-end devices you want and the network you need, for…read moreless.

look no further; these guys are the best. Honest, knowledgeable and very friendly. They even made…read morea simple repair on my cell phone at no charge because it only took a minute. A great experience every time!

There was a total disregard of both Samuel and Darius to make amends for their own blatant mistake…read moreregarding services charged for, but not actually rendered. They admitted they did not know whether they had actually performed the service, but because they couldn't be sure one way or the other, the best they could do was offer a discount. My wife and I could not believe our ears. We were expecting an apology and offer to make things right. We got the opposite. I hope you have a better experience.