If it was possible to give zero stars, I would. A complete rip-off and absolutely the most…read morereprehensible, rude, unprofessional customer service I have ever experienced. I am no Karen but this place was the worst. I took my elderly, handicapped father there to unlock his deceased wife's phone. We were working with Angel who told us he could do it for $75-$125. He took our information, and entered some sort of communication to someone in another location. He said he had to wait for the response then he went behind the repair desk and then out to the floor to work with another customer. My dad and I sat for about 20 minutes wondering what was going on. Tu-Sean arrived and I asked him to help us because we didn't know what was going on. No one communicated to us. As far as we knew, we were being helped and then Angel left us to help someone else without communicating to us. Tu-Sean became VERY defensive, supercilious, and condescending. All I wanted to know was what was going on. I tried to explain no one communicated and he raised his voice to speak over me and tell me it takes time and I needed to be patient. I tried to explain our perspective but he became louder and more condescending so I picked up the cell phone and told my dad we were leaving. Tu-Sean followed me out of the store yelling at me and telling me there wasn't any place else that could do what they were going to do. I told him to stop talking and stop following me. I admit I called him an a-hole because he was yelling at us and treating us like he was superior and we were idiots. I stopped walking on the sidewalk on the way to my car, turned around and he came up to me about an inch away from my face. He was un-masked. I told his to walk away and stop accosting me. He acted as if he was going to attack me, or hit me. And this was supposed to convince me to go back into the store and give him our business? I told him again he was unprofessional and rude and to leave us alone. He continued to yell and act like a playground bully as I got into my car and drove away. The BEST part of this was that we drove to a place called U Break It, I Fix It and guess what? The service tech there pressed a couple of buttons and reset the phone within 2 minutes and didn't charge us anything. So not only was CPR and Tu-Sean unprofessional, but they are frauds and a rip-off. Don't set foot there. You're better off going somewhere else or buying a new phone.

I have been consistently impressed with CPR on Columbia avenue…read more Not only are they clean and well stocked, but they have all of the expertise and experience you need to keep your tech ticking. I've been in for repairs including swapping over my info to a new iPhone, which they did quickly and at a reasonable rate. Most recently I went in for some longer charging cables for my new Android. Not only did they have what I needed in stock, but they gave me an awesome price. The owner is kind and helpful. It's clear to me that he really knows his stuff. I would definitely recommend this place for any cell phone repairs, parts or accessories you need. They're by far the best around.

They saved me from buying a new phone. My son's phone was dropped a few times and didn't react to…read moretouch. We couldn't unlock the phone (because touch function was messed up as I was explained later by Sinan) and display had a variety of multicolored lines. The phone was out of warranty and a friend suggested to take it to "FixItAll" on the Main Street. To my surprise they were able to fix it, which saved us from buying a new phone. Fantastic customer service! Very quick & quality repair. Highly recommend!

0 stars. I took my iPad in for a simple screen repair. Everything else worked fine. When i…read morepicked it up...$223 later, it was locked out, permanently. It required a total wipe and reset. DO NOT GO HERE!!!!!

UPDATE, I did manage to get the X2 Customer Service to provide the correct size battery (27M)…read more This issue of not having a 100Ah Li-ion battery in the 27M size was finally corrected with a 125Ah. I had to convince them that the physical size was just as important as the capacity. Batteries Plus tried there best to accommodate me and always listened to my complaints, but they just couldn't get through to the X2 manufacturer. I finally did and they sent me a new battery. I returned the 24M to the store unused. Original post: Just to warn any prospective buyers, I had an issue with an X2 Marine Lithium Battery, size 27M, the warranty replacement was a 24M, same AH rating. They can't comprehend and seem not to care about the physical size difference since the electrical specs are the same and they "no longer" produce a battery in the 27M size, 100 AH. I made my case to " X2 customer service", but they won't provide a size 27M battery. Now, I have to "shim" the battery, or replace two battery trays, since I still have one size 27M battery. So, if you buy a expensive battery from these people, be advised, you may not get the same physical size replacement.

Besides having the car remote battery everything else sucked. For me using a walker to get in while…read more2 workers stood there and watched but never offered to help, to tripping over their mat twice, then watching a elderly guy walk in a do the same see them giggle instead of fix it or ask if he's ok, to the worker texting my remotes/ swapping one battery out, which I didn't see but guess he did, to go to leave again and still have no worker offer to get the door. What happen to common courtesy?!

Every year, like so many other teachers in our community, I go to stores like Staples to buy school…read moresupplies for students who may otherwise not have what they need for the upcoming school year. For the last two years now, the manager at this location has gone above and beyond to help me! He showed me how to download and navigate the Rewards program, all of the coupons, and the best deals, so I would be able to buy the most for these students. He was amazingly thoughtful, patient, and genuinely wanted to be helpful. It's people like him that help make a difference. I definitely recommend shopping at this store!

Self service copies, streaky, terrible quality 50¢ for one piece of paper. Double sided. Absolute…read moregreed. Looking for help? Nope. Good lucky finding anyone. Because paying people wouldn't fit into the corporate scheme. Never again.

I made an appointment with them online yesterday. I got a confirmation email. I showed up and they…read moreclaimed they had to order the part and they had called me. I have no missed calls, texts or additional emails. My phone is not fixed and I am not happy.

My phone was repaired expertly and in a reasonable time frame. Highly recommend this location for…read moreall your phone repair needs!

Victor offers a remarkable service. He's personal, professional and is running an outstanding…read morebusiness. He repaired the switches on 2 table lamps for my elderly Mother. We couldn't be more pleased. His attention to detail is refreshing. Thank you!

My grandson dropped his Xbox and the USB port stopped working. I called Mr Beaman and inquired if…read morehe could repair it. After describing the problem he said he could. We took his Xbox into his business/home and dropped it off. He didn't require payment until we picked it up the same day! He charged a third less than The Geek Squad and my grandson is well pleased with the quality of work. I would or hesitate take electronic products to him for repair.

Went with 2 different types of tablets. One only a couple years old and one about 6 years old. They…read moresaid they couldn't get the parts for either one. Prices seemed a little above average but the employees seemed very acknowledged about what they do.

Awesome guy! Readjusted his whole schedule for a change of address. Sat and spoke for quite a while…read moreabout their business model and I truly hope they do well. If you've had a previous experience, give it another shot. Will absolutely consider them in the future, thanks again!!

These Guys are awesome, they recovered all my data and fixed up my Laptop as promised, will…read morerecommend them to anyone who needs good honest help!!! Thk U!!!!!!!

On June 13, 2024 I left my laptop with Ron for a simple repair of the power cord connection. TODAY,…read moreAugust 26 I was finally able to retrieve my computer. I keep reading and rereading all the glowing reviews of his work ethic, kindness and efficiency and am STILL wondering even as I write this review WHY I was not treated with the same respect and dignity bestowed on other customers. During these 74 days I received no update on the progress of the repairs. A physical trip to the shop found an "intern" sleeping at the desk when I arrived. His response when I asked for my equipment was that he had no idea where Ron keeps anything. A phone call revealed that Ron had ordered a part so the laptop was not ready he would call when the work was complete. Rather than go into all the sordid details, let me just say there were numerous phone calls, text messages and emails trying to retrieve my property. I asked for an appointment which also fell on deaf ears. About two weeks ago I called the office and he actually answered. Ron was totally oblivious to his behavior over these weeks and acted as if he was the magnanimous business owner who would bring the laptop to me. That evening as I waited patiently 30 minutes past the appointed time, no RON. Much later I received a text telling me had car problems, he would call to reschedule. Aweek later no communication. Today I went to the office fully prepared to call the Lancaster City Police if my property was not released. I now have the laptop. No explanations, no apologies. In closing, the very few negative reviews of Lancaster Computer Company I dissected revealed to me that Ron always blames the customer instead of taking responsibility and plays the game of how attentive, hardworking, honest and innocent he is in each instance. I feel certain he will use the same tactics here on my story. I am a 70 year old Senior and veteran who gives people the benefit of the doubt, so I will let you make your own judgements. 74 days for a minor repair. Marlene H.