I came across fix it Chix while doing a web search of computer repair near me. At the time I was…read morehaving issues with my wife's 2007 MacBook not connecting / seeing the WiFi card and the disc drive was repeatedly ejecting. I dropped it off along with a disc drive that I had ordered and they were able to successfully repair it. The total was not bad at all, and I also had purchased a new protective screen for my iPhone, which they had installed for me. Thank you guys so much for your time! I'm so glad that I have come across this shop. We'll be back!

Fix It Chix (Lancaster, PA) was a complete disaster for me. I should have known that something was…read morefishy when a rep there failed to give me a receipt for the notebook which I left for repair. But after I missed an alleged call from this company, Fix It Chix says that it discarded my machine. I have to wonder if there really was a call to me, why further steps to reach me were not taken, and whether my salvageable parts like hard drive, memory, and screen were not sold instead or perhaps the entire PC. I wish that I had been warned before going to Fix It Chix.

I had the pleasure of getting assistance from a wonderful young man this morning at the Lincoln…read moreHighway UPS station! His name is Kevin Beerman! So helpful, patient and friendly. He's a keeper. I find getting good service is a rare commodity so he really made my day! He helped me with shipping a box to Lewes, Delaware. Thank you Kevin!!!

Store was unorganized. Staff uninterested in helping us find products…read more Not easy to navigate a wheelchair in there. The end caps were too close to the poles to fit through. Then when we tried to check out the staff was unhelpful. Told us to stay in line at the computer help desk, but then checked other people out who had just walked up.

0 stars. I took my iPad in for a simple screen repair. Everything else worked fine. When i…read morepicked it up...$223 later, it was locked out, permanently. It required a total wipe and reset. DO NOT GO HERE!!!!!

My iPhone X started taking blurry pictures, especially in bright sun. It seemed some dirt had…read moresomehow gotten under the lens cover. I brought it to them thinking a new lens cover and cleaning might be the fix. Here's where an experienced technician comes in, Turns out the lens cover was fine. They took off the screen and cleaned the camera lens from the inside along with the tiny lens that does face recognition. Who would have guessed that was the answer? Not only did my camera work great afterwards but my face recognition, which had also been acting weird, was back. No lens cover replacement needed! The Iphone X lives on!

Went with 2 different types of tablets. One only a couple years old and one about 6 years old. They…read moresaid they couldn't get the parts for either one. Prices seemed a little above average but the employees seemed very acknowledged about what they do.

Awesome guy! Readjusted his whole schedule for a change of address. Sat and spoke for quite a while…read moreabout their business model and I truly hope they do well. If you've had a previous experience, give it another shot. Will absolutely consider them in the future, thanks again!!

Self service copies, streaky, terrible quality 50¢ for one piece of paper. Double sided. Absolute…read moregreed. Looking for help? Nope. Good lucky finding anyone. Because paying people wouldn't fit into the corporate scheme. Never again.

My wife and I have been very loyal customers of Staples on Lincoln Hwy east, Lancaster, PA for…read moreover 8 years! We use it for our Company and personal marketing, shipping and retail shopping. All the years that we've been coming in we have never had one problem, we usually come in 2-3 times per week. We have always had a pleasant experience. Today that changed! We witnessed the most unprofessional conduct from a clerk, and the manager on the same day! It was appalling! My wife was looking for plastic boxes for our trade shows. I called the store before she left to verify they had the boxes we chose from their website in stock. Usually when I call, the employees are very helpful. Today when I called I spoke with a man, he asked me if my computer told me if the store had any in stock. It did not. I felt like he was lazy and attempting to put me off. I persisted and he confirmed they had several in stock. My wife went to the store and was unable to find the sizes we needed. She asked one male employee where she could find them. I was on the phone with her on speaker and could hear everything. He told her to ask another employee. She told me he was on the phone on his Apple watch. She asked a clerk named Destiny, I heard her tell my wife the boxes were on a shelf and that she was too busy. She said "you'll have to come back later." I was in shock! She said it in a very rude and authoritative manner. I said who is this woman? My wife said a rude twenty something clerk. My wife and I are business people. Our time is money. My wife saw a ladder on wheels and climbed up a couple steps to get the two file boxes that she needed herself. This clerk's Destiny yelled at my wife. It was the most pathetic display of unprofessionalism we have ever encountered! It was like a low class mother yelling at her child! My wife is twice her age. My wife told her she didn't appreciate the way she was speaking to her. Destiny told her that customers using the ladder posed a liability risk. My wife understood and apologized. I was in shock as this Destiny continued to yell at my wife and I was in shock when she threatened her. My wife said to her are you threatening me? She then told my wife she would not check her out at the register. I was again in shock! My wife went to report this antagonization to a manager named Travis. He must be new. We are there all the time. We never saw him there. My wife said she did see this Destiny, she also said she heard her be a little rude and bold to other customers.However my wife never had any conflict with her. All the managers we had ever had an experience with at this store were always helpful and professional. This new manager was a poor excuse for a manager in any capacity! He continued to belittle my wife. He told her in a very arrogant way that the clerk was right. I guess he was never taught the principle that "The customer is always right" Especially when she is professional , calm and apologetic. This ridiculous egomaniac was a joke to the word management! He has no business being in charge of any decision-making that involves interactions with the public! We were happy customers who came 2 to 3 times a week at this location for almost a decade! Now we do not want to set foot in the store. This is all because of two pathetic ridiculous employees. We have many friends and business associates who will surely follow suit if this isn't rectified professionally. We will escalate this up the corporate ladder before we decide whether to say "good luck and God bless you" to this ridiculous new age Staples with Destiny and Travis at the helm. All it takes is one bad apple to lose many loyal customers indefinitely. In this case two bad apples.

Do not take your phone to this place. Had a screen replaced and it was useless two days later. They…read morehave no warranty for anything except for the things that you'll never need.

Very poor customer servjce!! "Lifetime warranty" was not honored. Read fine print...they can revoke…read morefor ANY reason. Screen replacement on iPhone resulted in unresponsive screen and color change. Took video of the issue same day for documentation. Returned to iColor and was told this was normal and to wait a few days...that we could come back at any time if this did not resolve. Had to wait 3 weeks to return because it was my daughter's phone and she was only visiting from NYC that weekend. When she returned this weekend, 3 weeks later, the warranty was NOT honored. iColor actually wanted even more money to repair. They said the reason was because screen had new crack, but we had video documenting the screen issues from day1...and we reported the issues on day1. 800# for customer service was useless. Don't waste your money at this place!

Wow!!!! Billy was truly amazing!!! Such a pleasure to do business at this AT&T store. The…read moresalesperson, Billy, really took his time to explain things to my dad (85 yrs) about his new phone. He helped us choose the right case. He was patient and affable. We actually were buying two phones - one for my stepmom, making her choices known via phone call. ***You couldn't hope for a more knowledgeable and also kind sales associate. Great great great

The new location across the street is nice. Spanish lady (a…read moremanager) extremely rude. Needed help with prepaid, people in the store have help me before and i had zero issues. But that specific manager kept reiterating "i don't know why they would send you here!" Funny... AT&T has no problem processing your card information to withdrawal funds. And very little information or help with returning them to you.. hopefully the manager that was there that day, will be more professional, helpful, and not so nasty in the future.