Will never go back here. Keep your paper receipt of you do try this place bc you'll need it…read more July 24 - Took iPhone 6 for cracked screen repair. Cost $100 and appeared fixed. July 27 - Screen went blank. Took back in and was repaired for free bc I had my receipt. Aug 30 - Screen is peeling off phone so took it back and this time they said they can fix it but for $100 bc it doesn't fall under the limited warranty. He said Cellairis does not apply glue when reattaching the screens after they fix it. So this problem is going to happen to every phone they fix. Called the Cellairis customer service line during their business hours (10:20a ET) and got a message machine. Be very wary of this place. Good, quick fix but you will probably experience problems in a month or so.

Don't waste your money here. I paid them to replace a screen protector, and it started bubbling up…read morealmost immediately and has been slowly cracking from the edges in since. I'm cutting my fingers up because of their rip-off products and moron employees.

I made an appointment with them online yesterday. I got a confirmation email. I showed up and they…read moreclaimed they had to order the part and they had called me. I have no missed calls, texts or additional emails. My phone is not fixed and I am not happy.

My phone was repaired expertly and in a reasonable time frame. Highly recommend this location for…read moreall your phone repair needs!

As I mentioned to the manager (I think her name was Maria), I've always had a better experience at…read moreRS than any Best Buy or other big box store. This particular one was no exception. Everyone was cool, helpful and friendly. Somehow you feel more pressured in a big store when browsing compared to a much smaller place. At the same time, maybe since the staff aren't split up into departments, they all seem capable and knowledgable from product to checkout. I buy online mostly but I'm always happy to shop in person, though I'm sure Radio Shack doesn't seem cutting edge these days, they've still got the most obscure replacements for your stuff to some decent sales. For a huge selection, go to Amazon, but to fix something or feel comfortable making an easy return, I hope Radio Shack sticks around.

Stinkin' radio shack. I dont know why I keep trying this place. Either no one wants to help, or…read morethey dont have what im looking for. I dont think Ive ever gotten what I need from them.

Some ginger f*ck messed up my new phone set up and rushed me out of the store because it was 5:39…read moreand the closed at 6. Very bad customer service. The guy didn't know anything about the phone or how I would handle my trade in.

Amazing amazing amazing staff!!! Went in on a Saturday afternoon after I dropped my phone in water…read more& they offered to help right away. Unfortunately my phone couldn't be save but they pointed me in the right direction literally since I had no GPS on my phone, called over to other places to help fix my phone as well. SO THANKFUL for them!

Needed some IT help at home. The tech came out and had everything fixed for me in no time.read more

I will be forever grateful to the wonderful people at Epoch IT. My laptop was hacked and I…read moresearched for computer services and saw Epoch listed. I called and the woman who answered (second ring, by the way, no long drawn-out introduction message) listened patiently and empathetically as I went on, and on, and on, about how embarrassed I was and I knew better, etc. She assured me Epoch would be happy to make it all better. No pressure or hype, just bring the laptop in and Epoch will take care of getting rid of any malicious software that the hackers loaded onto my hard drive. I did that and in less than 24 hours (yes, a little $$$ extra for expedited service) my laptop was clean as a whistle. Matt and Doo Yen were wonderful. So pleasant and patient which is exactly what I needed. This hacking event spurred me on to get a new desktop and Matt came and picked up both the old and the new desktop and brought it back the next day with all of my files loaded onto my new machine. Matt made it easy for me to access all of my files which is amazing if you've ever had to bring all of your files over from an old computer to a new one. I am up and running again (I work part time for a lawyer) and I feel assured my machines are clean and running at peak speed and Epoch turned a very stressful situation into a happy ending. Thank you Matt and Doo Yen for keeping my spirits up and saving the day!

We could not have had better service. We found high quality phone cases. The gentleman helped us…read morefind what we wanted in moments. He even offered to apply our screen covers without one bubble and assembled our phones into our cases. The cost was fair and appropriate for the quality and his kind service will bring us back!

From the owner: hrllo this cellaxs phone repair shop we fix all tab ipad iphone amst all smart phone screen battry…read morecharger port back glass all phone we do most repair is tack abut 30 to 45 minutes if your need any infromisan please call my number 223 244 8642

I have never had a poor experience at any Apple location; Making this store no exception is my…read morepleasure. What's not to like? The staff are lovely to chat with and very knowledgeable, all colors of the fantastic Apple products are out on tables for your demo pleasure. Okay, I know what's not to like... the prices, but come on! It's Apple, are we surprised? This store should have a higher average rating as I feel that most people who leave reviews on stores like this focus on their negative experience; In most cases it's not a store issue, but an Apple policy that is low-key annoying to be told when you've just gotta get your MacBook Pro fixed. Additionally, every Apple Store I've visited is exceptional when assisting customers with disabilities. I am legally blind and they always offer to get a product out if it isn't already on display so I can touch it and get a better idea of what it's like. This is greatly appreciated as I don't have the same visual abilities as most people. Thank you!

I scheduled a Genius Bar appointment specifically for battery replacement for my iPhone 15 and sent…read morediagnostics from my phone. When I arrived 2 days later (a 30-minute drive each way), I was told the battery was out of stock, so I needed to return several days later. Why didn't they inform me ahead of time so I could avoid a second trip? Between travel and waiting there, I spent over 7 hours getting this done. They need to get their act together!

All I can say it's a WHOLE LOT BETTER than T-Mobile!! I…read morepurchased my iPhone 16e from Verizon June 2024 and have enjoyed my experience with the phone and the customer service representatives on the telephone and in the store. I believe they want to have repeat customers.

I am appalled by the complete lack of compassion and basic competence at this location…read more Like most companies, Verizon aggressively pushes customers to enroll in paperless e-billing and automatic payments. But when a customer passes away, their loved ones are locked out of those accounts, left completely in the dark about upcoming automatic charges and billing details. After recently losing my parent, I took care of responsible measures and alerted Verizon over a month ago that he had passed away. Despite this, I received a bill addressed to him that included a $30 returned check fee triggered by their system trying to process payments on an account we were trying to settle. I went into the store to handle his affairs in person, and it was a nightmare: A 40-minute wait: I sat waiting for 40 minutes, only for the exact same employee who made me wait to finally pull up the bill. Unfair fees: When he told me the $30 charge was a returned check fee, I pointed out that Verizon had already been notified of his death over a month ago. I clearly stated I was happy to pay the legitimate balance owed, but charging a deceased person's account a fee after being notified of their passing is absurd. Zero help or empathy: His response? A literal shrug and "There's nothing I can do about that." When I asked who could help me resolve it, he just shrugged at me again. Forcing people into e-billing makes it impossible for families to manage a late relative's affairs, and to be met with such apathy and laziness by store staff while dealing with a loss is disgraceful. Avoid this location at all costs. To the "Verizon Business Owner" who replied. Nice line to save face however how does that correct the issue?