I am paying for 1 Gig internet and consistently receiving around 90 Mbps download speeds. That is…read morenot even remotely close to what I am paying for. I contacted customer service multiple times and instead of troubleshooting the issue properly, I was repeatedly told that I "have to use their router." That is simply not true. Customers are allowed to use their own compatible routers. Being told otherwise felt dismissive and misleading. I requested that a technician come out to check or replace the modem since the service clearly is not performing as advertised. I was then told I would have to pay $150 for a technician visit. Why should I pay to fix equipment or service that is not delivering what I am already paying for? On top of that, customer service was extremely frustrating. Communication was difficult, and resolving anything felt impossible. There was no ownership of the issue and no real attempt to fix the problem. After this experience, I have decided to switch providers. I would strongly recommend researching other options before signing up. The speeds have not matched the advertised service, and the customer support experience has been very disappointing.

Have been a customer for over a decade. We have been without internet for a week. Technician cam…read moreand still no internet. They are going to send us a 3 rd router. Can't talk to anyone local. Horrible customer service.

I have worked with Paul and Rebecca for years in providing all my telecom and internet access…read moreneeds. They have done a superb job. Always knowledgeable, and if they did not know something off the top of their head, found it out in short order and took care of any and all issues and/or problems that have arisen during the many years I have worked with them. HIGHLY RECOMMENDED!

I have worked with Rebecca and her team for years. They were able to help me when the phone company…read morewouldn't reverse some fraudulent charges. Rebecca's working through her contacts saved me thousands of dollars that I couldn't accomplish working directly with the phone company myself. It is worth it to have them on your side because when there is a problem they will do everything they can to help you through it. When running a business that means everything.

My office needed an urgent network cable replacement that went between a couple of buildings. You…read morecan imagine how stressful it is when computers can't communicate with each other and production goes way down. Stress to the max! Enter Darren, the owner of Communications West. He came by that day, assessed the situation, and provided a temporary solution within less than an hour until he would be able to come back and put the new replacement cable in place. That gave my office some breathing room and brought us back to full production. Darren came back a few days later to replace the cable throughout the buildings and the network and computers are blazing fast. Darren provides excellent, prompt, and courteous service at a fair price. If you are in need, call Darren without hesitation.

When our conference calling had suddenly stopped working and the phone company (Frontier) was…read moreblaming our equipment for the problem, I called Darren to come look at our office phone system. He was very knowledgeable about everything that had to do with our phone system, and we tested everything meticulously. He even helped me talk to the Frontier techs on the phone to communicate our problem. We concluded that our equipment was not the problem, but that something was now different about line 1. It helped tremendously that he was there to communicate with the techs using technical terms to convey our problem. I would call him again if ever I had a phone problem or want to change our system. He really knows the whole system from top to bottom.

Superior professionalism and customer service. In a world that has become dependent on artificial…read more"intellegence" and robots, the staff at Vant is a reassuring reminder that human beings still exist on the business level. They are prompt, courteous, and fair with their prices. Bill came out the same day of our request, and fixed a nightmare problem that baffled five other techs. He also went above and beyond the call of duty by cleaning up our rather cobwebby and embarrassing communications area. Absolutely recommend them 110%.

Quality product, excellent customer service, fairly priced and totally professional. We have Vant…read moreat two locations and are so glad we switched. Bill did both our installations and was very knowledgeable and responsive to our questions. I highly recommend Vant Systems without reservation. You don't have to trust you are in good hands; you know it.

Seth at T Mobile is an outstanding guy. Had the best experience with him helping me with multiple…read morelines and WiFi to get a great deal. He is passionate about helping his customers any way he can. thank you Seth!

Only one person helping people out. And lots of people to help. Would be ideal if they stopped…read morebeing stingy and hired someone else to help

Thanks, Joseph and team at ITS! Again an excellent service provided. Great communication, always on…read moretop of our project and best customer service in town! This team wont let you down! Its because of vendors like ITS and representatives like Joseph that help keep our business growing, thriving and successful! We appreciate it! Lani Killian, Director Corporate Relations OneSource Medical Diagnostics, LLC

Finally figured out how these guys work. They are a "re-seller" of services. They don't do anything…read morebut INSERT themselves in between a business and service (internet, phone, telecom, etc). Long story very short: let's say you want internet service. ITS goes to Spectrum to obtain a wholesale/reseller rate, let's say $69 per month. Then, they charge the business $250 or more per month. Why such a markup? They claim to provide 'white glove' service. If they did, great! However, my experience has been 'regular' service. One last thing: they lock you into a 3-year contract and you have to pay "taxes". The trick here is that the taxes include junk fees. For example, if you have phone and internet thru them and your bill is about $300 per month, you will pay an additional 30% in these secret taxes. The worst part? Your locked in the contract! So, you have to pay it or else they threaten to charge you the full 3-year contract and take you to court. Hope this helps you. My personal experience can hopefully help others.

The BEST! This last April was the second time I used Gali and his staff for a move and they never…read moredisappoint. They know their business and are fantastic to work with. I would recommend them most highly.

I first contacted Safetech Communications when opening a new office in Beverly Hills. Gali (the…read moreowner of Safetech) was really great about understanding the telephone needs of my company and providing me with options that would work for us. We have a 10-person office with a VOIP (voice over IP) phone system, a polycom in the conference room and 13 multi-line phones around the office. We love the functionality of the phones we have and I love that I can easily reach anyone at Safetech if I ever have questions about the system and what it can do. Our main line has a dial-by-name directory and when we added new employees, Joel, the friendliest tech in the world, was out in just a day or two to update the directory for us. Safetech also installed a camera outside our office door whose feed we can view on any PC in the office. If you are looking for a local business near Los Angeles with amazing customer service that is highly knowledgeable about all the options in the telecommunications field, call Safetech. The folks at Safetech really want to take care of you and all of your telecom needs.

Fusion Networking and Tech did a fantastic job on our Cat 6 cabling project. The installation was…read moreclean, well-organized, and clearly done with attention to detail. Everything was labeled and set up in a way that makes ongoing use and maintenance easy. Their pricing was fair and straightforward. On top of that, they were great to work with as they were very responsive, professional, and flexible with scheduling. Overall, we had a very smooth experience from start to finish. We'd highly recommend Fusion for anyone needing reliable, high-quality network cabling.

They were pretty quick from contacting them to them showing up. They went above and beyond and…read morereplaced all the telco lines to fix the issue.

I had these guys install my surveillance, cabling, TV's and phone system in my restaurant that i…read morejust opened and they did an outstanding job in a timely manor. Dustin and his staff are very courteous and professional. The prices are very fair too as i shopped to find a great deal. I highly recommend.

I have worked with Dustin on several projects, from phone installs, office moves to cable…read moreextensions. He ensures the installations go smoothly and is a wealth of knowledge. I was very impressed with his professionalism and customer service. He goes above and beyond. Customers are always happy. Thanks Dustin!