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South Gate, CA

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T-Mobile

2.9 (55 reviews)
ModerateMobile Phones
Open • 10:00 am - 8:00 pm

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iPhone air

Diana helped me find the best plan for me! Thankfully, while going through the process, she was very patient and friendly with me. Especially because I didn't know where to start for such a big step in my life. Finally, I'm grateful for the ambience they provide, since all her coworkers are incredibly friendly and welcoming just like her.

Satisfied customer !!
Ariel G.

I went to T-Mobile today to get my dad a new phone for Xmas ! We were assisted by Erica who not only was very nice and knowledgeable we ended up leaving with two new phones for the same cost ! She made the process very easy! Thank you !

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9 years ago

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12 years ago

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10 years ago

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9 years ago

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11 years ago

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12 years ago

I'm almost sure that the staff here purposely hold up the line. There should be no reason why it takes more than 40 minutes per customer.

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10 years ago

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9 years ago

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10 years ago

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10 years ago

Great customer service at T-Mobile Mark was helpful on all my questions and a half I was in and out in no time great experience coming back

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15 years ago

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12 years ago

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10 years ago

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10 years ago

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Review Highlights - T-Mobile

“isabel was super helpful && made the process of adding a line a smooth && easy one!”

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T-Mobile

T-Mobile

3.7(35 reviews)
2.0 mi
•$$
Virtual estimates
Shipping

Norm* Zambra**, T-Mobile District Manager:…read more Thank you for your time and consideration. T-Mobile (as a whole) are a cut above the competition. Everybody I dealt with at the Corporate level was prompt, courteous, and polite. I strongly believe that this (situation) can be a teachable moment for all parties involved. I have nothing but good things to say about T-Mobile, because overall T-Mobile is the absolute best cell phone provider to interact with. Thank you Norm* Zambra**, T-Mobile District Manager

The Retail Associate Manager, Yajaira Rodriguez, was incompetent and unprofessional in handling my…read moreupgrade. She assisted me with my upgrade but failed to set up the SIM card. As a result, I went home unable to use my phone. When I called the store, I was told she was busy and could not assist me. Instead, I was told I had to return to the store--an unnecessary and major inconvenience, especially on a Saturday. No working phone and an extra trip to T-Mobile because of a mistake that should have been caught before I left the store. When I returned, Yajaira Rodriguez was nowhere to be found. I was told she was in the back and, rather than coming out to speak with me or take responsibility for the mistake, she avoided addressing the situation. Ms. Rodriguez, as a manager, you should have personally greeted me, acknowledged the mistake, apologized, and taken ownership. You should also be setting the example for your team. Instead, you sent me home without the SIM properly set up, refused to assist when I called, and failed to address the issue when I returned to the store. That is not customer service, and it is not professional management. If a district or regional manager genuinely cares about customer service and meeting basic expectations, I strongly recommend taking a serious look at how this store is being managed and making the necessary changes. BUYER BEWARE.

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T-Mobile Authorized Retailer

T-Mobile Authorized Retailer

2.3(51 reviews)
1.9 mi
•$$
Virtual estimates
Shipping

I went in the other day looking to upgrade my phone and I was helped right away. (Keep in mind when…read moreI walked in it was not that busy) Jocelyn (the manager) helped me out in the beginning. She was super helpful and answered all my questions with clarity. She told me about the promotions they were having and I was able to upgrade my phone, no problem. Then this woman comes in with a poor attitude yelling at the employees that they ruined her phone and she can't get her photos and that all the employees were incompetent. Jocelyn jumped in to help her peer Julio (who by the way was very nice, patient and sweet to this woman). Jocelyn was genuinely trying to help this woman and gave her options to fix the problem but the woman just DID NOT even listen to what she was saying. It was like she was talking to a wall. Julio called customer care for her and the woman starts fighting with the person over the phone. After all this, it gets really busy and by then a new manager is there and if I recall correctly her name was, Daisy. Customers were getting upset because it was busy and the line was long. The customers were simply being rude ass hell that day. It was chaos. But, the team handled it like champs. They worked through the line and got through it. TIP for future visitors to this location-you don't wanna wait in line? Don't go at a busy time or simply plan to be there a long time. AND.....Be kind to the people who service you everyday...treat others the way you want to be treated.

I walked in last week to ACTIVATE a new cell phone that was replaced by ASURIOM/ATT Insurance…read more Brayan L. Store Manager, helped me out. I wasn't aware if there were ant monies involved since I never lost a phone . I knew I also had the option of going with T-Mobile since they give the iPhone for FREE with a new activation. Now ,I am being charged )275 more. Brayan had said your insurance would cover this. . No extra fees. WRIONG! DM's , if you're reading this,, train your people better! We shouldn't have to pay the price for their MISTAKE! Shame! Do razz your to me and see what I could have done differently!

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T-Mobile Authorized Retailer
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T-Mobile - mobilephones - Updated November 2026

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