My husband and I stopped by and let me just start off by saying Viviana is super helpful. She is so patient and knowledgeable. We highly recommend her service and appreciative of her time. She helped my husband find a great promotion deal, which we agreed was the best deal yet. 10/10 recommend her! Thank you Viviana. read more

Stood outside in the rain waiting to be let in. Rang the doorbell multiple times and no one even looked up to acknowledge me. The doorbell is useless, just like all the employees. read more

DONT COME HERE! bad customer service they'll have you waiting for hours & workers leaving for breaks when there's people needed of help.

If I could give 0 stars I would I came in to pickup a phone and when there was a problem with picking it up all the staff made zero attempts at trying to help with a solution. They only suggested me having to pay again for a new phone. I had to sit in the parking lot for half an hour with customer service and when customer service tried giving them a way into my account so I could get the phone they were rude and dismissed the CS rep on the phone who was actually very helpful. DO NOT come here a complete waste of time and possibly money because I still don't have the phone. read more

Worst store ever. They don't do their jobs and customers pay the price. Placed an order over the phone with Verizon and purchased 4 new iPhones. This store was supposed to send an email to pick up the phones at this location. They never did and then they canceled my order. Now I have to spend more time and money reordering new phones because they are incompetent. read more

Mario was very professional and helpful with everything. He helped me set up multiple devices and explained every step. I truly appreciate his time and kindness to serve customers. read more

it sucked charge charge to pair your phone after for $1300. I think it's freaking ridiculous. What kind of service is that?

Great store great employees Would definitely come back always here for my needs Shoutout to Brandon,Mark,Samantha and the new manager Kenia! read more

Verizon - Mobile Phones Near Me - South Gate, California

The service at this location is not good, idk if it's this new generation or what but the only friendly and diligent person that shift was a female, unfortunately she was busy with a customer. The gentleman that helped me acted like my online order wasn't ready, made me wait over 25 minutes just to walk out the storage room with the wrong phone.. after trying to activate it proceeds to tell me that I might have to come back tomorrow and pick it up.. mmm no.. My time is precious and if I would have known I was going to go through all that trouble I would've just gotten my item shipped out and delivered to me. On the other hand, new Verizon customers get great deals on the iPhone 15.. check it out at a better location. read more

I called this place about 5 times and no answer. After the 6 call a guy answers and with an attitude tell me to hold. I was on hold for about 15 minutes. I was at target shopping and when I passed by the store the employees were just standing around with no customers. Looks like you guys lost a sale. I wanted to buy AirPods and a phone. Avoid this place. read more

Verizon - I called 9 times and no answer - Mobile Phones Near Me - South Gate, California

I would definitely recommend this location! Jorge and Adrian were extremely helpful and I'm so grateful! My phone was frozen and I couldn't get home (google maps) and they didn't hesitate to help me I was actually really upset with Verizon overall but they change my mind and I'm giving Verizon a new chance! They deserve a bonus! Amazing team and environment! read more

Verizon - They helped me get home safe - Mobile Phones Near Me - South Gate, California

Wow! Extremely HAPPY and IMPRESSED with John, Mario, and Adrian's help. I came into the store with frustration and disappointment from T-MOBILE. I express the problem I was having with my daughters phone. I was given options, but hesitant to switch since T-MOBILE was not able to resolve the issue. However, I made the switch and the problem still occurred, but John really took extra steps and reassure me "We will get it fix" I was exhausted after dealing with T-Mobile for over a day and not having the issue resolve I was convinced there was no fixing my daughter IPHONE SE 2 Gen. But extremely HAPPY AND SATISFIED that John went the extra mile and resolve it and I was able to walk out the store HAPPY and with a WORKING PHONE!!!!!! :) read more

Adrian was very helpful and courteous... Customer service is rare today..but Adrian was very professional..Thanks Adrian read more

Do not ever shop here! AVOID AT ALL COST! They are not an official Verizon store, take your hard earned dollars and go to an actual Verizon store. These people will charge you random fees, offer terrible customer service, and not help resolve a problem that they created. Do not shop at this location or any Victra location. I am now stuck with a ridiculous bill that they are refusing to own up to charging me and take accountability for. read more

This store is not credible whatsoever and cannot be trusted for your Verizon services. Over the years this store has repeatedly misrepresented services and prices. Most recently I purchased a phone screen protector and was told that I could exchange it in store for a new one three times and the sales rep signed my receipt and added the managers name as it was per their policy. I go to replace it the first time, a few months later and the employee behind the counter says the other employee will help me (he was too busy on his phone), but eventually asks why I'm there. He nonchalantly tells me that they don't do that anymore and that those employees no longer work there because of it. He lazily adds that he can call his manager but it would probably be a no. Such an incredibly unprofessional store that do not cater to their customers, regardless of their own employees actions and verbal as well as written contracts with their customers. Do not trust them with your service! read more

Adrain is the best when it comes to customer service . He's very helpful and knowledgeable answer all my questions got me the best deals . If I can I would give him 10 stars. read more

I can understand why the rating at this Verizon store is low. I have come here several times and always leave upset and disappointed. The employees can never resolve my problems or concerns. This is my local Verizon store so it is very disappointing to know that they can never help their customers with anything. It is such an inconvenience having to drive elsewhere just because of the service at this store. I will not be coming here again. I suggest that others avoid this store unless they are willing to have their time wasted and receive bad service. read more

I'm extremely frustrated with my experience there . I went to upgrade my phone for school during Covid my phone has been my blessing as a college student. I explained I want the 12 pro max with no insurance I understand if I pay one of month that's fine. As a college student and veteran I have to live with in a budget. I have two lines with Verizon and asked to not have insurance on 12 Pro Max. The sales associate said he understood and will only have to pay on month on one phone for the last month and it will be removed. 2 months go by not only is there insurance on my new phone but the other line as well. When there wasn't insurance on it to begin with. I understand you get paid by commission but I specifically said no insurance on both phones. Completely going behind my back. I've been paying for something I specifically asked not to be there read more

. Ordered a phone 2 months ago. They don't even send me a tracking number. Calling Verizon to ask where my phone is they say they don't know. I ask to cancel the order then and the lady says she can't cancel it and I just keep getting bounced around, it's actually ridiculous . This store is the biggest joke avoid it. read more

So I had to replace my phone a weeks ago. I was having trouble setting up the phone due to a PIN issue. When I called Customer Service, they advise me to go a store location. I arrived at this location and advise the Hispanic girl of the following: 1. I don't know my pin 2. I just got the phone with Customer Service 3. I don't have any other "devices" 4. I'm the only person on my plan The in-store rep try to help but....I notice she was delaying on purpose. Its ok, I understand...i work in this sector before. She kept on asking the same questions......"Do you have other devices?" No...and She looked at me like I was crazy.... What, everyone here needs to have 10 devices.... Then the rep says, she cant find me...but she was able to see about my devices was only 1???hmmmmm. the billing zip code has been the same for the past 10 years also...that was wrong too per the rep. I have been with Verizon for years now...and i hate going to the stores due to this. Everyone is on a different page. If you buy from the store...oh they love to deaf, but if you buy outside.....hmmm, whatever just call the Customer Service again. I even told the rep, the Customer Service wanted me to go in store to verify who I was. Then to transfer from the school to Customer Service. read more

I have emailed District Manager & Verizon Corporation and no one has contacted me, so here is my very bad experience with this store... My sister that lives in Arizona is going through some financial issues. She couldn't pay her cell phone service because it was too high for her budget & she is in the middle of getting divorced. I told her that Verizon had a promotion of 4 lines for $35 each. So we decided to go this route. The Verizon store in South Gate is the closest to my house. When I got there I told the girl Jennifer Z that I wanted to switch over to Verizon & port in my 2 current lines and get 2 new lines for my sister and her son. I explain that I wanted to do the promotion of 4 lines for $35 but I needed hotspot on 3 lines. She explained it would be $10 more. So I agree. And because my son had an iPhone 6s I wanted to finance the new iPhone SE . She immediately started the process. She offered a bundle & she said that if I get the bundle I would get $150 rebate. I said yes. I thought I was going to choose a case but when I asked her about the case & screen protector she had already installed both items. A Good customer service representative would ask the customer, if it's ok for them to install & give them options on what cases are available & if there is one option on cases then tell the customer. But she didn't & now I know why. Since the screen was installed now it's non-refundable. Then she comes out with a post sales checklist on how much it's going to be. She told me to call 611 to have Them waive the activation due to the COVID-19, when I wasn't even disputing the activation fee. I signed & asked for a copy. Then she gives me my total $316 & I am under the impression this is for my first month of service. When I get the paper receipt it says VICTRA??? A little confused but I didn't ask her about it. Then I downloaded the Verizon app and I see next bill estimate $469 July 15-Aug 14. I am switching over to SAVE $ & my first month I have to pay $785??? So the next day after work I go back I question the bill to Jennifer & she said those are fees that the store charges. So I'm paying $20 for activation per line plus $30 for each new line that I added and I am getting a separate bill from Verizon that Jennifer never explained to me. WOW!!!! To top it off, at the bottom of the post sales checklist there is a Verizon customer rating that was already marked "10" and when I asked Jennifer why was it marked when you never ask for my opinion?? And all she said "that's nothing" then she highlighted the back of the receipt where it states "Set up and go plus are non refundable" that she never explain to me, in fact she never explained that those charges existed or what they where. She did tell me about the 14 days worry free & $35 restocking fee. I called 800 number for Verizon and I told them the fees your store charged me and they said that your sales representative should have explained it to me before signing me up & that's why it was better if I had gone to a corporate Verizon store. I am sooooooo disgusted & upset on how people like Jennifer screw customer like this.... This is so wrong!!!!! Why ????? I got charged $316 from your store & I only got $122 refunded .... not only did I get horrible service but you kept $194. I feel so ripped off. And I should get the rest of my money back. read more

Juan and Jorge well exceeded my expectations with any Verizon customer service that I have received. I decided to get a new phone that involved a trade in and we had some issues with transferring all text messages over and Juan and Jorge dealt with my case for HOURS to make sure everything was there (since I have alot of messages). When all things didn't transfer, they proceeded with trying the transfer again and we continued to wait a couple of hours again. Normally, I wouldn't had minded losing some messages but with some messages to people that passed, it mattered and I didn't care how long it would take. They had reassured me that this is the first time that had personally seen a transfer of messages not go through completely and they were determined to help. I completely trusted them with my phone that I asked another employee if it's possible if I can leave the phone overnight so they can make sure it transfers and they said yes. I went back to the day (day 2) and as soon as I walked in, they said it was a success and I'm so grateful for it. A job well done to Juan and Jorge! read more

Thanks so much for my new Pixel 4XL. And my new tablet. My old Pixel battery wasn't charging. Thanks for lowering my monthly phone bill.

Thank you for quick yet very informative conversation. I'll continue to come to this store

Poor customer service first time here just to make a payment took over 30mins this is highly inconvenient and asked if I can just my payment since I'm not here for any phone service or repair they brush me off saying theirs only two clerks and went on with their day sadly disappointed read more

mario made it very is for me to get my new s22 ultra. he take care of me 100% ask for this guy. hes a long term investment of this company. verizon customer since 2008! read more

This place has promised us deals directly from the manager and nothing is getting fixed our bill keeps fluctuating and has not been set like they had promised. I'm down about 1,500 dollars because of being miss informed I warn you not to come here. My family and I signed up with Verizon since January and yet continue to have issues. I repeat be careful and don't not let this store fool you. I wish I didn't have to put 1 star here I rather have not put nothing. read more

Christian was really helpful, he got me in and out with a new phone in 20 mins and was able to give me all the information I needed

I walked into this place about 8:30 wanting to buy some earbuds there was only one nerdy looking fool there that was trying to get his flirt on with an older lady I really didn't care but I stood there for almost 15 minutes without him even looking at me and saying I'll be right with you that's the problem with these establishments that hire unprofessional people that don't care about customer service that's why I just walked out of there and went to Target read more

Luis was awesome! Super professional, easy going, transparent! That's what anyone wants in a agent. Knowledgeable of the products too. The girl there did not help us but she was really friendly. Overall, great store staff. read more

Edwin got me in for a great promotion. I was able to get two Google phones. Which are great phones. He was able to put all of my stuff over. Even got some important information over that I wanted to make sure that I did keep. Edwin is such a patient person. This store has a great staff. Everyone was such a great gelp read more

After reading all the reviews on a Verizon store in South Gate on Firestone I was looking for another location I then realized I walked into that store I had just read bad reviews on, I'm so glad I did I was helped by a very kind gentleman Javier Guerrero he mentioned he was transferred from another location. It was great to take a chance on this store the service is great the new people are very helpful and go the extra mile for you Javier took time to provide details and helped me replace my phone and even helped me get some money for a phone I thought needed to be trashed. Thank you Javier,his coworker was a very nice young lady Rosa who assisted as well. I will for sure be sending other family and friends over to this store keep up the good work!!! Just want to advise it to anyone that had a bad experience at this store before, try again it's a new staff and they are very helpful. read more

Note to self. Never come to this store again. Terrible customer service. Takes 1 hour to upgrade for a phone that they don't even have. No communication skills Pedro. It helps if you could at least let us know how long it will take to purchase/transfer a phone. Communication is a plus during "dead" time. No wonder why this store has such a low rating. Then again you guys can't get better if there are no customers coming to the store. Funny how all the Verizon employees here are all on their own personal phones instead of a complaining the customer. Ridiculous. I'd fire every single one of you if I ran this store. read more

I never intended too be the kind of person who intentionally went on line to post a bad review. I usually say you know what its sad that you only feel like leaving a review due to a bad experience, so for the most part i would chalk it up too "if you have nothing good too say dont say anything" Having said that this place is Not trustworthy! Horrible experience and crooked sales men.... I went into the store for an early upgrade in febuary which to my understanding only requires the old phone to be turned in. That was not the case after 2 and a half hours of calculations that didnt make any kind of sense and completely frustrating back and fourth from the sales rep. And the shift supervisor they walked me to the center of the store and said we can add a plan and it will be cheaper just need you too cancel your old line. I said thats fine i give in, but at sum point they decided that canceling the previous order didnt matter so not only did i pay 280 for two phones that didn't need any kind of down payment they never cancelled the charge for the first phone which was billed later on in the year. They said for your wait, we will throw in free stuff like phone cases and aux wires.... By this point i was feed up so he folded my reciept and i left with frustrated wife and children. Down the line i have too fix the extra phone charge issue and i look at the reciept in which the $20 accessories were charged with another 140 dollar fees which were never supposed to be charged. In total i spent $400 on phones that verizon assured me were meant to be free. Im not a negative and vengeful person but that was not right in all honesty i will never ever return to that location. BUYER BEWARE LOOK AT YOUR RECIEPT AND ASK FOR THE CHARGES TO BE BROKEN DOWN THESE GUYS ARE PROS AT THIS KiND OF THING. They dont deserve even one star but thats the lowest it can go. read more

I had a great experience purchasing a Samsung watch and activating it. Special thanks to Ruben!!

On November 5, 2018 I went to the Southgate location at 8:40 pm to pay my bill of 176.34 .. And this is Mexican guy told me that the machine was not working and that he was going to send me my receipt at my email. Never sent me the email confirming that I paid my bill .. so I called him back and I told him he what happened he said that he was going to send me that email .. so he stole my money in didn't process my bill .. i'm so pissed off because it's closed right now .. tomorrow I'm gonna call consumer affairs but that's not right .. my 5623900140 And I hope you guys have cameras .. because I was there for a very long time with my son.. read more

I was here 2 days in a row. Eddie was very helpful and helped me set up what I needed. However the second day his co worker was rude and disrespectful. They are definitely not straight up and upfront with you about their prices or what exactly you are going to pay. They also try to upsell and although its understanding because they are salesmen, they go too far! When it's no, it's no. I had to end up going elsewhere because of their service. read more

Horrible Horrible service .... Lazy employees!!!! I got there at 735pm they close at 8pm the store was completely empty there were no employees. When I walked in a female associate walked out and asked if I had an appointment. I said no I need a quick phone. Then she states well its after 730 we are only taking appointments. By the time I left the parking lot it was 750pm and the store was empty no appointments. This store needs to hire people that want to help customers !!!! Not hire lazy ones!!. read more

Worst Verizon store I've ever been to! There rules are ridiculous! I was trying to add two lines with new phones to my account and the associates said I could not just purchase the phone by itself. I had to get the bundle which includes a case, charger, screen protector and phone. Which was like $200-$300 more on top of the phone which cost $1000. I let the associates know I didn't not need any of the extra items I just want the new phone by itself. They said that they cannot sell me a phone by itself that they only sell phones in bundles. I then said I did not want to proceed, left the store and called Verizon. Apparently they are not a corporate store so they get to make up their own rules. I know the associates were just don't there jobs but this store lost two phone sales for having such a ridiculous rule. They are just trying to force customers to buy accessories that we don't need! Never going back to this store again! Find a corporate Verizon store! They don't try to force you to buy stuff you don't need! read more

The agents were very helpful, hey helped us and even drove to a different store to get a phone we wanted and they didn't have there. We had some issues with the phone lines later after we left but nothing they didn't help solve. read more