Exceptional customer service from Yousuf at this T-Mobile location! Yousuf diligently worked with me to get me set up with everything I needed. He was knowledgeable, polite, and efficient. Great experience all around; highly recommend! read more

Took over 3 hours to get a my phone plan registered. No one seemed to know what they were doing at any level.

The manager and Jun provide great service. It is a pleasure to get help getting my phone working at this location.

I had an amazing experience at T-Mobile thanks to Robbie Blendz! From the moment I walked in, he greeted me with a warm and professional attitude. Robbie really took the time to listen to what I needed, explained all my options clearly, and made sure I understood everything before making a decision. What stood out most was his patience and knowledge--he answered every question I had without rushing m I had an amazing experience at T-Mobile thanks to Robbie Blendz! From the moment I walked in, he greeted me with a professional attitude. Robbie really took the time to listen to what I needed, explained all my options clearly, and made sure I understood everything before making a decision. What stood out most was his patience and knowledge--he answered every question I had without rushing. read more

staff need s proper training and management who cares attitude .just a waste of time & effort trying to to get professional results

I went into T-Mobile on Clairemont Mesa today after talking to T Mobile customer service yesterday. Gio (a young woman) quickly got my phone working, which made me very happy. She also set up a Samsung backup service for me. She was great. read more

I went to this location due to my phone, having issues and wanting to process an exchange through my insurance coverage to receive a replacement phone. The girl on site was very nice and advised that the only way any warranty or insurance item could be processed would be through a phone line that I would have to call. I called the number and was on hold for a ridiculous amount of time so I almost gave up and paid for a brand new phone. I had a friend mention that the Balboa location would help process my exchange at the store so I went and they took care of everything while I was there. They even had my replacement delivered to them and helped me go through the transfer process step by step. I don't normally leave these obnoxious ratings but I feel the local T-Mobile in Claremont was possibly misinformed on their ability to help process these types of transactions. At the time of my visit, there was only one person at the store, so maybe this was a reaction to short staffing and inability to help me at that time. staff at the Claremont store was super nice but just not as helpful as balboa so Hopefully they make some changes so that I can give them a second chance. read more

Even though their hours are posted until 8pm this store closes when they feel like. Arrived at 7:30 and the employees just said we closed early. Her name was Norma and wouldn't allow me to make my return. Horrible employees. Rude. I'm switching carriers. read more

T-Mobile - Mobile Phones Near Me - San Diego, California

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My Android phone got stuck in Safe mode. The screen message and Google both said a factory reset was required which would lose all my data. The rep at this store was patient and knew how to backup and restore everything, saving me hours of work. I highly recommend them! read more

Hand down the worst experience I have had in T-mobile just within the first 5 minutes. Literally am watching this employee texting as I am writing this review. His name is Salvador. Also, great. Thank you for letting us know that you can't open the account since we are not the primary account holders. We have been telling you that he's on his way. We were not expecting you to open it, we just wanted to look at the phones while the primary holder was on his way. You could've just said it once. If I want to look at different phones, I can. Don't ask if I am an iPhone user or Android and tell me to go to the iPhone side. Maybe I was looking at the watch for someone who is an android user. I'll be looking elsewhere. So, thanks Norma. Also, stop telling us to sit down. If I want to stand and look at different phones, I will. We told you this from the beginning that, that was our intention. Nothing is happening at the store. It's not busy, so you both don't need to be rude and off-putting. read more

they won't help you unless you are buying. they need training, do not recommend it, go find a better store, they need to hire more people,

Norma helped me with problems I didn't even know I had. She went above and beyond to make my new phone transition easy.

These guys were suuuuper helpful! I came in with a lot of questions in regards to switching over from AT&T. I just feel like I'm being taken advantage of over at AT&T and am trying to find a better mobile service provider. They hooked me up with a sales representative who I could tell was speaking to me in terms of someone who is trying to actually help another individual - and not just make a sale! That is really important to me when dealing with an establishment that primarily benefits and profits off of sales. The place is really clean, and has easy parking right in the front so you can just park your vehicle and go on inside. Once you get in there, you are going to be presented with a lot of options for checking out various mobile and larger mobile devices, like androids, iphonesl, ipods, and tablets. It is a little weird to see how tablets are getting so big these days, but oh well I suppose technology never stops progressing and progressing. After coming in and having all of my questions answered, the gentleman was even nice enough to hook me up with a free lightning cable charger for my iphone. Definitely going to be back once I decide to switch over to T-Mobile. read more

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I was offered a promotion for a new phone when signing up, only to find out a few months later that it was never applied. After 10 months of calling and visiting the store in person I finally hear that there is nothing they can do, and that the phone should have been deemed ineligible at the store. After I've been paying full price for 10 months. Staff was incredibly rude and disrespectful, immediately switching carriers. Worst customer service experience of my entire life. read more

This review is for Norma. She treated me with respect, she was patient, and answered all my questions. It is rare to be treated with an excellent customer service. Thank you for all that you do and please continue with that set of skills, and always make a difference! read more

These guys have helped us out a number of times. I've come in pretty stressed out before and one associate in particular has always assisted me very cooly. Done a good amount of business here now, and most recently purchased a new S9+ . Felt attended to and like my associate was very considerate. Would go back to this location again- glad it's my local shop. read more

I had a problem unlocking my phone for 3 months. I went to 3 stores and they did not help. I also called customer service as well as 611 several times. One manager promised to help but did not follow through. Such disappointment. I came to this store and Gabriel immediately resolved my problem. What an angel!! Truly amazing!! And then the other sales person, Gio, helped me with my account issue. What a wonderful way to start the new year!! I highly recommend this store!! read more

Ray is the man, the store just closed, as I write this... He helped a coworker of mine named Liz, get a new phone when her old one broke. Ray was helping 3 customers at one time, one woman was extremely patient and allowed us to go before her because she knew that all we needed to do was buy the phone and swap SIM cards. The other co-worker of Ray's, was on lunch which is acceptable. Ray was put to the task of helping 3 people on a Friday night an hour and a half before closing, all needing new phones! He did what GREAT customer service orientated people do, made sure everybody was ok waiting, by thanking them for their patience. He then proceeded to work as quickly and efficiently as possible. Ray works smarter, not harder! Great guy, GREAT SERVICE! Thanks again Ray! T for Terrific service! read more

T-Mobile - Mobile Phones Near Me - San Diego, California

Geo the supervisor is rude and doesn't know his own company deals. Told me the deal I was looking for was not available ( free handset on the SAME phone number if I prepay 3 months in advance). I explained that two other TMobile branches said it was available but they just didn't have the Revel4 free handset in stock. He did not try to check, just told me that was not correct and to call customer service if I had a problem. I went back to the Rio San Diego drive outlet ( see the review) and they had a delivery come in and they ( Rudy) solved my problem. read more

I had the WORST experience with customer care & spent 2+ hours on the phone but within 15 minutes Jessica, Angie, & Norma were able to sort out the lines issues and get me Tmobiling and calling again! All those girls need a raise as the customer service they displayed showed in their RESULTS! I strongly recommend asking for one of those 3 girls when visiting this location! Love them!!! read more

First, the employees seem to not have been trained to read what a computer screen says or I'm just going crazy. On my jump (which I still have the 1st gen implementation) it's stipulated that I could jump 2 times within a year no matter how much I would have paid for the current cell phone. I told the rep that, but he kept blabbering what the manager kept telling without the manager ever wanting to care about the specific issue I was talking about. I directed the rep to ask his manager again, but still the manager didn't care to even acknowledge my situation. This is unacceptable and I'm no longer visiting this branch for such terrible service read more

After spending hours on the phone with t-mobile trying to fix an issue changing phone plans I went to this location and Flor was able to fix everything for me so much more efficiently. She was kind, patient, and actually helpful. Representatives on the phone made my situation even more difficult by doing the complete opposite of what I asked. Flor was able to not only fix their errors, but also help me get what I originally asked for. She made my experience much more pleasant and I'm extremely happy to be get everything finally squared away! read more

Due to my job I needed to change carriers from Tmobile to Spectrum. I started this process on Tuesday. Now I completely understand things take ALOT longer since Covid 19, but it took until Thursday til I could speak to anyone one the phone. Decided Spectrum was best for my business needs and put in my change order on Friday at 10am. Was told would take 24hrs for T Mobile to disconnect me and I would have Spectrum service by 10am Saturday. After speeding hours on the phone, over an hour at the store I'm now told could take until Tuesday for TMOBILE to terminate my service and for Spectrum to start. Nice people on the phone and in the store, but TMOBILE service sucks. On top of this, my mom just past away this week and our phone and computer have been our life line with our entire family. Sorry I ever switched from ATT to TMOBILE. Glad one day I'll be done with this company. Advised my co workers who all have to work from home now NEVER TO USE THEM read more

I am Kristal Diaz I work for (WFG)the experience that I had at T-Mobile today was great I had great customer services, From Arturo he has one of the best personalities and he explains everything to his Customers. From Wes the Manger he had an exceptional leadership skill, and he had great patients with his guest. I'm proud to be part of their team . read more

It's been a long time since ive upgraded my phone. I felt it was time for a change. So I moved to T-Mobile from AT&T. Best decision I've ever made involving phone service. Went to this location because it was right around the corner from my house. Was greeted first by Carlo. Pretty cool dude. I was also was greeted by Abraham and Danny. They were super cool as well. As I got to talking to all of them, I felt more and more comfortable being there. That's when I knew that me switching over was the right decision. I appreciate the straight up no BS information. All the information I needed to know was explained to me as many times as I needed to help me understand everything that was going on. This place has my business. Thanks for everything. Really appreciate it. read more

I have another five star review for T Mobil on Clairemont Mesa Boulevard,... Today Victoria was the woman who help me, she was very personable friendly, great attitude, really willing to help me. I have nothing but good to say about this T-Mobile store... The employees here I feel go above and beyond. Thank you Victoria happy Mother's Day ! read more

Gerardo was the person who helped me and he was very patient and knowledgeable. Helpful staffs are everywhere in this store. Very clean place as well. read more

Tbh most t mobile stores are on point with customer service but this specific location takes the cake. They are cognizant of your time and are not trying to waste it. Carlo explained the contract and promos so simplified and explained the fine print too and Miguel did a great job making the process quick and easy. Def choose this location for your communication needs. read more

I went in today to get data transfer between my damaged phone and my replacement. I was greeted as soon as I entered the store. The sales associate who helped me was really nice. The manager made sure I was ok while I waited and even offered me cold water while I waited. The manager updated me on the wait of the transfer. They never forgot me. Between the sales associate and the manager, I felt they were taking good care if me even though I wasn't buying anything. Bravo TMobile. read more

We had great service at this T-Mobile location. While on vacation from CO, Miguel helped my son get set up with the new XR phone. We left saying, "that was a great experience!" read more

I went in last Saturday to upgrade my iphone. Gabriel was great. The only issue was that despite his efforts, the new phone would not download the new IOS. It's too bad that the phone didn't get to the store already updated. So, the 4 stars is really for the store and the -1 star is for T-Mobile corporate not sending an updated phone. read more

I have 20 years in wireless management experience and Trevour was awesome. I showed up at 10am, no lines or anything like verizon stores, was greeted immediately and asked how I was and what I in for. Advised I was a manager for verizon for 14.5 years and layed off and my bill went to 278.00 a month for 4 lines and wanted to switch over. He broke my bill down, gave me a good recommendation, and that was it. He took care of it all for me and I was very satisfied and highly reccomend this store and this man. What a great experience. Verizon should mystery shop here to see how it's done. Well done my friend Trevour. MAHALO! read more

Wonderful service. Carlo and Nate we're super patient with my mom! I will definitely return. Carlo handled everything so she didn't have to ask me. read more

I have been with a lot of cell providers. From Bell Atlantic in the 90's, to SNET in early 2000's, to verizon for the last 15 years. I have to say, these guys in this particular store have been the ABSOLUTE most helpful bunch of people I have ever experienced in the wireless industry. I never felt they were pushing anything on me, trying to screw me, or anything like that. I highly recommend visiting them. read more

I rarely write yelp reviews but today I decided that my visit to this store deserved a really great review because my experience was excellent. Norma, my T Mobile Rep was amazing! She not only got me hooked up with an excellent 55+ monthly price but also a brand new iPhone 12 for a steal. She was so very helpful and patient with me. She also provided a lot of other good info on my phone and other services I can access with T Mobile. I usually have an IT person to help me but since I am retired now I was thankful for assistance in transfer my data as well. Pretty happy with T Mobile and Norma. She is a great asset to your company. Highly recommend this store for your cell phone (and TV) services. read more

Best service ever! They are always kind and courteous and extremely informative. I have been here many times and never had any issues at all. Also, as a company in general I was with AT&T for many years who charged me 65% more a month for 7 lines, no equipment financing on that and all outdated model iPhones right from the start. We now have a 65% savings and have 7 lines, unlimited services AND all 7 phones are current models that are all financed in that fee. I most definitely recommend this company and this location. read more

Today my mission was completed at this store. Kenya, Nathan ,Thomas, Carlo and Sonny made our visit here very pleasant and easy. I have been to many T-Mobile stores but this team here went above and beyond to satisfy our needs. We came in to upgrade our 3phones but we were not sure of what to get but Sonny the manager was able to help us to make a great decision on what phones we were to get. I highly recommend this store and Sonny and his amazing team. I am not one to follow the trend with new phones however Sonny made me realize how good my new phones were . I really appreciate how this team was not pushy and let me make my own decisions with their advice. My daughter my husband and myself are really happy and satisfied with our products. Good job today guys!! read more

T-Mobile - My daughter and her new phone happy smiles all around - Mobile Phones Near Me - San Diego, California

Came in and everyone greeted me right away. Everyone was happy and eager to help. The entire staff seemed to be enjoying their day. Michael Goris the manager I believe was so helpful, empathetic, genuine, and funny. He made the whole experience for me very pleasurable as to any normal purchase experience. In addition he was also helping out his staff, answering questions and providing guidance while simultaneously still proving me with enough attention to help me make my decision. I strongly recommend this store for new purchases and future customer service. Everyone was fantastic! read more

I went in to TMobile today since I was cut off from my family plan and I was feeling a bit overwhelmed. I went to AT&T and the guy was talking too much so I left and came to this store. Norma helped me out and was very to the point and efficient with telling me about their plans and what I can get if I wanted a new phone. Norma and Jessica (sorry can't remember the other worker's name for sure) were super nice and accommodating and I was out of the store within 10-15mins. Very happy with my service and will be happy to return whenever I need maintenance. Thank you ladies! read more

Amazing service and probably my best experience at a T-Mobile store! I was able to pre-order the s8 with no trouble and they helped activate my phone when it arrived. Each worker was extremely helpful and provided friendly service. Sonny is awesome! Highly recommend visiting this location the staff there will take great care of you:) read more