I received Exceptional Service from Musta Here. I had called a couple other stores for quotes…read morebefore Calling this store. The other stores were rude or seemed uninterested in my Business. Musta was Proffessional and friendly over the phone and in person. He answered my Many questions like a Pro too. I assumed it would take forever because Cell phones always do. Nope! 3 different Phones, which takes hours other places. I was in and out in Minutes here With Musta. He really Looked out for me on Price Too! He listened to my concerns and Alleviated all of them. I highly recommend this Store for any Cell phone Business. I have worked in cell phones since 2009. I have worked at All carriers and retail stores. Musta Blew me away with his Customer Service and Sales Skills.

HORRIBLE SERVICE PLS READ…read moreI have been going here to purchase my iPhone for years and had the WORST experience in my life with a person who named started with an H short curly hair. I came in to get 2 screens replaced for 2 iPhones that have been off for at least a month due to screen damage . When I walk in i tell him I need just the screens replaced and he tells me $100 for both and I agree and he says about 45 minutes . I walk around the area and come back a lil early to him talking on the phone to a friend about making money for inappropriate things . He said I was early cuz he was too busy with his friend on the phone talking what I would later realize was my photos and info he looked up on me and my brother ( one iPhone was unlocked my bad after this experience) I said I would return in a few hours and when I came back the shop had shut down for his lunch and beer break. When I returned he handed me the phones i paid and he asked if i recycle ( weird question) cuz he wanted me take his and his friends beer bottle and lied and said he can't touch due to religious beliefs ( a lie ) . I recycled them and when returning home realized both phones had passwords and that nothing connected to my devices as they had to be reset as new devices (switched phones or batteries) and had to login into Apple This was my first red flag as screen replacement in the past never had this issue . Next I remember he asked how long I had phones because he switched my batteries that I had checked before purchasing at their location and confirmed his Switch and Bait by looking at battery health which was now at 77% when was at 88% and other at 82%. I checked the battery usage and it had indicated they both had been on for the past week and I hadn't used them in a month . Both phones say they overheat now an issue I never had before this incident)Switched my good batteries or phones for used ones. I also asked about charging pack he said he had a personal one that he enjoys and when I turn over had a sticky note with recall date on it ( another lie ) . This person is by far the worst person I have dealt with in my life . I then checked the saved Wi-Fi and Bluetooth connections and realized they were none I recognized or added ( another clear indication of his deceitful actions ) I called and spoke to him and he could barely keep his story together and hung up. When I would try to return I noticed he had the haircut shop workers be look outs for me so he could close up and hide in the back until I left . This used to be a great place sad one person can ruin a business relationship with a good customer. I will be telling everyone I can about this person and his inappropriate business dealings

Dave And Eduardo provide terrific service. They helped me select and get running my first two used…read moreiPhones, one was an iPhone5 and more recently an iPhone 7. Just a week ago in mid December 2020, I started panicking because my phone kept discharging and it had been finicky for quite a while: me having to plug-in/unplug the charger to the phone to get it to keep nearly 100% charge without draining. It was getting to be ridiculous where I was babysitting my phone and this particular day had been draining all morning and it was like 37% from 100% overnight. I was afraid it was completely going to discharge. What would I do without a functioning cell phone? My computer died years ago and I depend upon it for everything. So I called up, Dave said to come in to the store (on 42nd block of El Cajon Boulevard right near the Tower bar and Big City liquor) on a Saturday mid day, since it wasn't busy and I knew they were closed on Sunday. Dave looked at the phone and charger, and within minutes he found the problem was not my phone but it was the charger. He sold me a newer, better charger for eight dollars and I thanked him, what a relief! What a weight off my back. I am eternally grateful to these guys. They provide excellent personal service and are very knowledgeable. And when you do buy something like a phone they give you advice on the best value and their prices are very fair. I am very fortunate that I have them just a seven minute walk away from where I live on Estrella Avenue in Colina Del Sol. If you're anywhere near this neighborhood, or if you don't have a good cell phone Store and/or Technical guru, cell phone planet is the place to go.

Very fast and good price. they replaced my digitizer in less than 30 minutes! Plus they gave me a…read moregood deal for fixing 2 phones

Damien or Damian and Alondra I believe it is spelled; provide top notch customer service in a…read morenotoriously difficult location. If management sees this these two definitely deserve some praise and acknowledgment as they handle a difficult location with good bearing and customer service.

I went in and brought a charger but when I checked it it wasn't the charger I was looking for, so I…read morewent in and asked if I can return it and the young lady had an attitude about it and rudely said no..

I was not going to post this. I then saw an almost identical review from someone else. My…read moreexperience unfortunately does not seem to be unique. Three associates standing in the store. Plus a manager. No customers. Needed assistance returning a cell spot. Phone support guided me to visit any store for assistance. Visited this location. First store associate greeted me, so far so good, she was friendly. Question seems beyond her knowledge base, logically refers me to the manager, fair enough. Manager's immediate response, go to another store near the stadium. I explain what phone support shared. Zero consideration to attempt to assist. I share this is becoming a timely experience just to return a piece of equipment I was supposed to receive a return label for, but did not. She holds firm and does not attempt to assist. I leave... Call support again. Same exact feedback. Any store can assist if they call support themselves. Further feedback. The store should've called us and known we could assist. Now I'm two calls in to support and preparing for my second store visit. For the same requirement. I get it. We're all working hard. Hours are long. The pandemic was horrible and many are still recovering. But, just treat folks like you want to be treated. Make a simple phone call. Help someone asking for your help. It might, dare I say, make you feel good for a couple minutes. Neither friendly nor helpful in the slightest. Hate to say this about any buisness. Vote with your wallet. Go else where.

These guys are a joke. Did an online trade-in via the T-Mobile app. Got an email and text saying I…read morecould trade in my old phone into any T-Mobile store. Walked in and the bald guy said they couldn't take it. Didn't even try. Didn't look into my account. Asked him why not and he said it has to go to a corporate store. Asked for his help (he wasn't busy, no other customers behind me) to call a corporate store and he wouldn't. Then I saw him pack up and realized he prolly didn't want to help me because he was almost done with his shift. Asked the next lady that just started and she said they same thing, but again didn't even try. Said it was a mistake that both the T-Mobile website and my text directly from T-Mobile said I could drop off my trade-in in store. Called T-Mobile corporate and they said I should have been able to no problem. Ended up going to T-Mobile on University in City Heights. Those guys were helpful and helped me without any issues. They took my trade-in without any hiccups. T-Mobile North Park on El Cajon is a JOKE.

Went to Boost Mobile on El Cajon Blvd. and the manager charged items fraudulently to my card…read morewithout informing me. She didn't ask me about certain items she through on the bill and shirked me of 10 gigs of wifi displayed in the promotion. This is consumer fraud. Plus the young lady in the picture she hired had the worst attitude of any customer service person I've ever encountered. As soon as I came to pick up my phone she could answer none of my questions and her response was, "I don't know it wasn't my sell." WOW!!! Don't go this Boost Mobile.

I went in to this locatoon because it was the closest and my T-Mobile phone was acting Up and i…read moreWanted to switch back to boost. I walked in shortly after opening and waited a little for the next person to finish ,Norma who was alone for the moment, acknowledged me and continued helpin the other person. After explaining my issues , she suggested a phone Was very patient and was super nice the hour we had to wait for T-Mobile to set me free. While waiting , she was also able to help other people, managing her time well. I read something on here that seemed to describe a different person, Norma was very nice , helpful and informative, I'm glad I went there and didn't venture out further.

Nico is awesome !! Helped answer all my questions and got me a newer phone for less than I pay now…read more Great !!

If I could give no stars I would - Terrible experience with manager Nico…read more Nico was dismissive and unhelpful from the moment I walked in. I came in because my phone wasn't working and ended up purchasing a new phone. Twice I went to this store for help because my data wasn't transferring correctly, and twice I left without the problem being properly diagnosed or resolved. I finally went to the Apple Store, where they discovered there was a software glitch with the new phone. When I returned to this store to get out of the contract and return the phone, Nico still refused to waive the $55 restocking fee--even after everything I had been through because the phone wasn't working properly. I've now filed formal complaints with the BBB, FCC, and other appropriate consumer agencies regarding this experience. In my opinion, Nico should not be managing a customer-service business. After the way I was treated and the complete lack of help I received on multiple visits, I believe he should be fired. I would absolutely not recommend this location.

Highly recommended. Always attentive and knowledgeable with any questions. Doesn't scam always…read moretrying to help out.

My daughter was having trouble with the screen on her iPhone. She's still fairly young and does not…read moretake care of her phone as well as she should so the last thing I wanted to do was give her a brand new one as a gift when she doesn't handle it properly in the first place. I had her dad look for one that had great reviews and he said this one sounded great and it's very close to our house. Honestly, I didn't even call ahead, which is not like me. I just showed up. The guy was super friendly said to give him a couple minutes to figure out if he could fix it or not, and if it was simply just the screen or the entire motherboard, but both of which he could fix, and it would still be cheaper than a new phone for her. It took him less than 10 minutes to tell me what the problem was and a total of 20 for it to be completely done. I absolutely cannot stand having to go to the Apple Store, especially the one in fashion Valley because let's be honest. It's annoying and walking behind people that are slow just to get one thing accomplished is absolutely frustrating on a weekend. This was so simple and he was extremely friendly. I had no idea he was actually the owner. Highly highly recommend!!!!

Great service at this place !! I will come back if I need to. Respectful and will help.read more

They were very clear and really quick. I had a steamdeck that I wanted to do a shell swap on. I…read morethought I could maybe do it, once I saw how much went into that I decided to let the professionals do it. It was a lot. I decided to go with Nerd Repair Center, and I'm so glad I did. It's beautiful. They absolutely knocked it out of the park. Go to them. Price was right and quality was next level. Thanks!