I was helped by Ally F. an hour before they were about to close…read more Having worked in retail myself before, I knew that this was not the best time for me to go in, but my father had passed, and I wanted to take care of his account as soon as I received the death certificate. Ally was not only understanding, she got the whole account taken care of in less than 20 minutes! She was friendly yet extremely professional. I asked for her card at the end of our interaction so I could sing praises about her (that she rightfully deserves!) I know these stores really are a hit or miss with who you get sometimes, but everyone at the store when I went a few days ago were pleasant and welcoming. Would definitely visit again!

It seems tmobil did a software update and deleted everyone's expiration date and can't book autopay…read morecustomers. Wasted shot of time on this. Have to find a new service

I always appreciate seeing security roaming the parking. The store is nice and not far from all the…read moregood local spots. Walked in and was greeted right away. Salvador helped me: carried himself very professionally, answered all questions regarding my account, reviewed my new purchases thoroughly, and added promotions I qualified for. Got some cool tips that helped personalize my iPhone and left all geared up with all the of protection. Great experience , made it my go to store.

Horrible service, terrible attitude towards customers. Whenever I go there for an emergency or to…read moreask questions, I receive despicable service.

Staff was super clutch for an international friend visiting - I was scared they'd be super annoying…read morefor someone just looking for a temporary sim card vs looking for a full contract, but they were able to hook us up with the Sim Card opening as well as options for a temporary data plan. Even if they didn't have the solution on hand, I appreciated the chill vibes being out of town, and would definitely come here if I lived in the area.

Because it was a holiday, I checked the store hours online, which said the store was open until 6…read morePM. Just to be safe, I called ahead and spoke with someone at the store. They told me that if I arrived before closing, they would help me. I immediately took an Uber and arrived before the posted closing time (5pm) only to find the doors already locked. One of the rudest employees I've ever met stood behind the glass and repeatedly said, "We're closed. We're closed. We're closed," with a snarky attitude and look on her face. I explained that I had just spoken to someone on the phone who told me to come, but she ignored me, repeated "we're closed" again, and walked away. She could clearly hear me and did not address my issue or concern at all. When other employees came out, one admitted he was standing next to the person who had taken my call. I asked why they would tell me to come if they weren't going to help. Instead of answering, he rudely repeated, "We closed at five." I pointed out that this made no sense, since they told me on the phone to come in. His response was to take an aggressive stance and say I was not allowed in the store anymore and would be refused service if I returned on Monday. I have no idea if he has that authority or not but will be following up to find out. This was an extreme overreaction. My frustration was reasonableand the whole situation could have been avoided by simply telling me to come back tomorrow or by handling the situation with basic professionalism and empathy. I will be speaking to a store manager because this was beyond unprofessional and outright rude. The manager should know how the employees treat customers. I'm a business owner and I would never tolerate this if I found out. How you treat customers matters as much as what you can do for them. I had planned to purchase high-level business internet and eventually upgrade to fiber, but now I'll not only be moving my business services to Verizon, I'll also be canceling my personal AT&T service at my apartment. This keeps all your points but trims repetition, strengthens flow, and emphasizes the contrast between your reasonable expectations and their unprofessional behavior.

There's a metro store by the trolley.this guy has been there for yrs. Watch out they skim money…read morealways get your receipt.

Don't even think about going to another Metro store!! The STAFF ARE what make this store…read morePHENOMENAL... besides it being right on the trolley route. It's the staff that make the vibe here FUN! They work ridiculously to get you the best deal researching everything before proceeding with you and mind. They are just the right amount of personable, sharing riveting stories while you wait--which is way faster than the other stores. They make you feel like you have a family member who works for Metro: giving you the best deal! THEY CARE & IT SHOWS!! Christian was so patient when my phone went black screen and had to deal with my children getting sick before coming in and buying a new phone having given me all the research and spending a lot of time with me before I made my purchase a different day. Even came back in for me, after clocking out! Gabriel, the manager, was so professional, educated, and empathetic to my particular situation. He even informed me that my phone that blacked out is under warranty and would only cost $25. He absolutely did not have to do that, saving $$money!Christian & Gabriel worked like customer service agents back in the '90s, when customer service was awesome! They really did not have to care so much about me and my kids but they took such time out of their own schedules even past closing to get everything right with my account adding a third line and getting me the best deal with the additional phone. They worked within my minimal budget and sick kids in attendance to get it done! I watched as Gabriel educated a foreigner as to the best way to save money not trying to push a sale when most would have. I cannot rave enough about all the staff here and their care for customers, truly caring about customers and their unique human conditions!! They even treat the indigent population that surrounds their store with respect & empathy. Heck I'm ready to vote for the 2 for Pres & VP in 2024... YOU WILL LOVE THIS STORE. Go!

if I could give it 0 starts I would first off they answer…read morethe phone super rude and extremely loud background can't hear anything and they completely rip you off! They make sure you pay for the service first then they attempt to fix your phone screen and after a few days almost 2 weeks later hey say it's unfixable and won't refund your money!! watch out for these SCAMMERS!! DO NOT bring ANYTHING here!

Terrible, actually rate 0. There is no store front at 900 F St, however they still schedule appts…read morethere and make you pay up front. They have contact numbers that you can't leave messages so I needed to call repeatedly. I went to sketchy address for my appt and no one was there, I call repeatedly and once I got through I asked for a refund. They wanted to schedule a new appt. I asked for a refund. I was told I would get one. I followed up the next day in an email. No response, no refund. This website is a SCAM,

Whole team is great, Itzak helped me out im an older man who isnt very tech savvy so this store…read morewill now be my go to from now on thank you guys

Came in thinking that I was going to get my new iPhone 17 Pro, but for some reason my online order…read morecould not be cancelled. Taylor called customer support on my behalf thinking that another tech would help, but they just put it in a ticket instead. It would take 2 days for them to process my cancellation so I can purchase a phone in store instead. Thanks for helping out, Taylor!

I went in to try to reorder my iPhone 17 (I had ordered it last week and somehow the order ended up…read moregetting cancelled) and had the pleasure of DJ helping me today! Previously it had taken the last employee well over an hour to help me do the same thing, and today DJ solved my issue in a fraction of the time -- with a smile, friendliness, and affability to boot! I was SO grateful because I had walked in with a slight attitude, absolutely DREADING yet ANOTHER hour+ visit... but DJ was like the friendly & VERY capable hygienist at the dentist -- he zeroed in on the issue/his task, got it done in record time, and turned your day around + gave you a little extra pep in your step for the day because of his positive energy! DJ was SUPER easy to talk to & he knew exactly my issue as soon as I mentioned it -- his love for digital problem-solving & technology shined through, on top of his mastery of customer service! DJ is an absolute gem -- any business would consider themselves lucky to have someone like DJ representing their company! THANK YOU DJ! :)))

Easy, free parking lot. I was warmly greeted by two associates. Christian was kind and helpful. He…read morewas able to contact someone offsite to resolve my issue!

Came in to get my phone screen replaced and the experience was super painless! I reached out to a…read morelot of places through Yelp and this place gave me one of the best prices. The lady working there was also very friendly~

I came here to check on the price to repair my iPhone. The screen was cracked pretty badly and it…read morewouldn't allow me to type or do anything and so it was very frustrating. The technician was very nice and he had a Wu-Tang shirt on so I knew he was somebody that I could count on. I explained to him that my husband bought my phone from this location and that we always come here for all the repairs on our phones. He evaluated my phone and gave me a price of $125 to fix the screen. He had me fill out a paper agreement for them to fix my phone. The estimated time for the repair was 30-45mins. I walked around the mall for about an hour, just to give them time to get it repaired. Plus, there were a lot of people in line here for repairs and the store is very busy. I came back and my phone is now fixed and ready! I paid them the $125 + tax and a small tip. The lady who works here is very very nice as well. She has a cute rhinestone upper lip piercing and she is super customer service oriented as well as the Wu-Tang shirt man. They have an excellent selection of any phone case for any phone and any cellular watches, just a very great place to be for mobile device products and accessories. I have everything from AirPods, headsets, device cases, iPad cases, watch, bands, cell phones on sale, etc. Today's experience was great.

My close friend Kyle just got back to LA, from a few days of sailing, and his phone died while on…read morethe water. So, while in San Deigo, he couldn't use his gps to find a MetroPcs store, so he walked in this shop he happened upon to ask for advice and directions. He wanted to see if maybe he could just purchase a charger or at least get help which way to go. The girl was so utterly rude to him, when he asked for the basic humane thing of pointing him to one, and.literally left him stranded, walking away to talk to other ppl. It would have taken her 10 seconds to look the closest one on her phone, and help somebody out that is not from the area. Maybe he didn't look 'fancy' enough, after 3 days at sea, and this staff is only making human efforts when expecting a big purchase? Having spent many years working with small business and customer service, I am disgusted, in this time and age, at their displayed sociopathy. Don't expect basic humanity here, you are nothing but a wallet to these people, and a dollar sign.

Erica was super helpful! She took care of all my needs and others as well at the same time. She was…read morebusy being the only salesperson. I have no complaints about service, but am perplexed that given an average of 15 to 30 minute wait time, there is no place to sit.

I wish Google Fiber was available for single family homes. I used Webpass in our condo and it was…read morethe best internet provider I've used in SD and at a great price point. I now have to live with another provider and while service has so far been good, it's almost double what I was paying.

GFiber sucks. It's constantly under maintenance. Seems like every day I have an email about a…read moreknown issue that is being addressed. Also, don't pay for the year up front. If you have to move, they don't pause your service. I'm paying for service that I'm not getting...