The guys here are awesome! Im going to submit this review for the north park and downtown location…read morebecause the fellas at both of these shops have helped me. I brought my iPhone 12 Pro in to have the back glass replaced (badly cracked each time, yeah I suck) and to have a new battery installed. Every single guy I've interacted with has been awesome. They are very friendly, work quickly, care about the customers and are VERY accommodating. HOW accommodating you might ask? Well I brought my phone in yesterday to have the back glass and battery replaced. They were able to fix the back glass no problem but did not have the battery at the north park location so they asked to come in tomorrow. I mentioned that I wouldn't make it by closing because of my work commute. Well that didn't deter them from being awesome at all. Not only did Miguel, from the downtown shop, bring the battery up from his store, but he showed up at the north park location 30 minutes after closing AND replaced the battery for me. I choose to support local businesses and I am MORE than happy to spend some time writing up a review (here and on google) for great people behind a great local small business. I hope this review is helpful (it really is) and hope you give them your business (cmonnn). Thank you guys for giving a s**t about your customers!

if I could give it 0 starts I would first off they answer…read morethe phone super rude and extremely loud background can't hear anything and they completely rip you off! They make sure you pay for the service first then they attempt to fix your phone screen and after a few days almost 2 weeks later hey say it's unfixable and won't refund your money!! watch out for these SCAMMERS!! DO NOT bring ANYTHING here!

I was helped by Ally F. an hour before they were about to close…read more Having worked in retail myself before, I knew that this was not the best time for me to go in, but my father had passed, and I wanted to take care of his account as soon as I received the death certificate. Ally was not only understanding, she got the whole account taken care of in less than 20 minutes! She was friendly yet extremely professional. I asked for her card at the end of our interaction so I could sing praises about her (that she rightfully deserves!) I know these stores really are a hit or miss with who you get sometimes, but everyone at the store when I went a few days ago were pleasant and welcoming. Would definitely visit again!

It seems tmobil did a software update and deleted everyone's expiration date and can't book autopay…read morecustomers. Wasted shot of time on this. Have to find a new service

There's a metro store by the trolley.this guy has been there for yrs. Watch out they skim money…read morealways get your receipt.

Don't even think about going to another Metro store!! The STAFF ARE what make this store…read morePHENOMENAL... besides it being right on the trolley route. It's the staff that make the vibe here FUN! They work ridiculously to get you the best deal researching everything before proceeding with you and mind. They are just the right amount of personable, sharing riveting stories while you wait--which is way faster than the other stores. They make you feel like you have a family member who works for Metro: giving you the best deal! THEY CARE & IT SHOWS!! Christian was so patient when my phone went black screen and had to deal with my children getting sick before coming in and buying a new phone having given me all the research and spending a lot of time with me before I made my purchase a different day. Even came back in for me, after clocking out! Gabriel, the manager, was so professional, educated, and empathetic to my particular situation. He even informed me that my phone that blacked out is under warranty and would only cost $25. He absolutely did not have to do that, saving $$money!Christian & Gabriel worked like customer service agents back in the '90s, when customer service was awesome! They really did not have to care so much about me and my kids but they took such time out of their own schedules even past closing to get everything right with my account adding a third line and getting me the best deal with the additional phone. They worked within my minimal budget and sick kids in attendance to get it done! I watched as Gabriel educated a foreigner as to the best way to save money not trying to push a sale when most would have. I cannot rave enough about all the staff here and their care for customers, truly caring about customers and their unique human conditions!! They even treat the indigent population that surrounds their store with respect & empathy. Heck I'm ready to vote for the 2 for Pres & VP in 2024... YOU WILL LOVE THIS STORE. Go!

Great service from this company. I went in about 3 days ago, they cleaned my PlayStation 5 within…read moretwo days and I went home and started playing and so far no overheating issues. When I go home tonight after work I will get back on to further play for a longer time to really test it out.

Both my screen & the back of my phone were shattered when I walked in, & it took only an hour or so…read morefor my phone to look good as new! Very fast & friendly service. Would definitely recommend to a friend! :)

Came to get my phone cleaned. She did a wonderful job in less than 10 minutes. My son was…read moreextremely happy, and she showed us that the phone actually charges now.

Came in to get my phone screen replaced and the experience was super painless! I reached out to a…read morelot of places through Yelp and this place gave me one of the best prices. The lady working there was also very friendly~

Thanks to Sayed, the screen was replaced perfectly! As always, this location has great hours, easy…read moreto walk to from the trolley, lots to see and do jn the area while you wait, and usually it's done quicker than the quoted time.

Excellent customer service! Fast and efficient! Fred and Zac are the nicest techs! They were…read moreassertive and so throughly with my pc problem and they went above and beyond. Very professional! Thank you guys! Will recommend !

This shop is awesome! My hubby and I traveled to San Diego for a retreat. Phone screen got damaged…read moreand I searched for a nearby shop. This gentleman answered while the shop was still closed in 2 mins from my request. Once at the shop he was quick and efficient repairing the phone in less than 30 mins. Amazing service and highly recommend.

I rarely do reviews and I'm not paid but 5 out of 5 for these folks! Came out of work to a smashed…read morescreen and very little touch functionality. Asked for help finding a place that could fix my phone and was directed to National City Phones! Got a price quote before I traveled to their business and that price was honored in full. Took about an hour to fix but I'm happy they could do it with no issues or having to wait for them to order the screen. My phone is 5 years old but looks like new! Thank you National City Phones.

Responsive, effective, honest, friendly phone repair. Alex knows what he's doing. All the other…read morereviews seem to be about some other topic.

This place is a UPS Access point for packages to pick up and drop off. I'm here waiting for the…read moreshop to get my order that I missed a delivery on, it says open on Yelp theres an open sign on at the location but the doora are locked and no ones inside. All I'm trying to do is get my package and leave this place sucks

Nico is awesome !! Helped answer all my questions and got me a newer phone for less than I pay now…read more Great !!

I was contacted by a phone sales representative. They sent me a quote for 4 phone lines, internet…read moreand service for tablet which was $121. My bill did not reflect the quote. The sales rep that came to my house was a different person than the one I talked to on the phone. She said it would be $10 higher since I only was going to move forward with (2) lines instead of (4). That was far from the truth. I have contacted AT&T customer service over the phone (3) times about this issue. They have still yet to resolve the problem. They said to go into store and they could help me out with my trade in device so I will not be charged monthly for a new phone. In the store they told me I would need to contact Cusotmer service. Seems like I keep getting the run around while still being charged more than I was told. They set me up with two accounts which I was not aware of. I was only receiving one bill for one account which was very confusing. I have had my service cut off twice already due to all the confusion of my billing and accounts. Bottom line, don't listen to the sales reps and make sure they clarify your billing before. I should have stayed with TMobile. Such a disappointment.

Staff was super clutch for an international friend visiting - I was scared they'd be super annoying…read morefor someone just looking for a temporary sim card vs looking for a full contract, but they were able to hook us up with the Sim Card opening as well as options for a temporary data plan. Even if they didn't have the solution on hand, I appreciated the chill vibes being out of town, and would definitely come here if I lived in the area.

Because it was a holiday, I checked the store hours online, which said the store was open until 6…read morePM. Just to be safe, I called ahead and spoke with someone at the store. They told me that if I arrived before closing, they would help me. I immediately took an Uber and arrived before the posted closing time (5pm) only to find the doors already locked. One of the rudest employees I've ever met stood behind the glass and repeatedly said, "We're closed. We're closed. We're closed," with a snarky attitude and look on her face. I explained that I had just spoken to someone on the phone who told me to come, but she ignored me, repeated "we're closed" again, and walked away. She could clearly hear me and did not address my issue or concern at all. When other employees came out, one admitted he was standing next to the person who had taken my call. I asked why they would tell me to come if they weren't going to help. Instead of answering, he rudely repeated, "We closed at five." I pointed out that this made no sense, since they told me on the phone to come in. His response was to take an aggressive stance and say I was not allowed in the store anymore and would be refused service if I returned on Monday. I have no idea if he has that authority or not but will be following up to find out. This was an extreme overreaction. My frustration was reasonableand the whole situation could have been avoided by simply telling me to come back tomorrow or by handling the situation with basic professionalism and empathy. I will be speaking to a store manager because this was beyond unprofessional and outright rude. The manager should know how the employees treat customers. I'm a business owner and I would never tolerate this if I found out. How you treat customers matters as much as what you can do for them. I had planned to purchase high-level business internet and eventually upgrade to fiber, but now I'll not only be moving my business services to Verizon, I'll also be canceling my personal AT&T service at my apartment. This keeps all your points but trims repetition, strengthens flow, and emphasizes the contrast between your reasonable expectations and their unprofessional behavior.