My phone was loaded with spam when I tried to load a new app. I took it to the T-Mobile store in…read moreSt. Peters, MO. I only took a few minutes to get waited on and your employee, I belive his name tag said Luke, had my phone back to normal in 10 minutes! I was impressed.

I hate doing phone upgrades because it takes so long and there's always a line. But this is a…read moreshout-out to Keonna (sp?) at the Cave Springs T-Mobile. I've been a T-Mobile customer for about 23 years and she found me a better plan, explained all my options, and was super patient. THEN I accidentally deleted everything from my iPhone while trying to turn "Find My" off. Like, I factory reset my phone!!! And she was like, "it's ok, we're going to figure it out." Ultimately, she got everything back, got me a phone upgrade, and got me hooked up with a good phone plan, all with a smile. It was very impressive!!

The 20 year olds totally f&*&*&d up my order for new phone and line. Never got a bill but then got…read moredunned on line. Went in the place for an hour, they admitted it was their fault and I was being charged way too much, but BUT they could not/would not fix it. Imbeciles. An hour then on line with robot got NOWHERE. Phone call said, after 45 minutes waiting, that they wouldn't talk to me even though i had the ph number and account number and email address, etc. without some special code. TOTAL BS from the whole T-M bunch, but especially the Chesterfield store. AVOID it and T-M. I am going back to Verizon and T-M can pound sand, the idiots.

Thomas E., store manager, was extremely knowledgeable and immensely helpful assisting me with phone…read moreline status changes and walking me through other phone needs. Thomas was super friendly and went above and beyond. He is an asset to the store and company.

This store refused to accept our phone for a warranty exchange because it would not turn on despite…read morehaving the replacement phone shipped to them from T Mobile and being called by a supervisor in the warranty department saying it wasn't necessary for the phone to turn on for a warranty exchange to happen. In short, This store is extremely uncooperative and unhelpful when issues arise. They like to take your money though!

Chase, a male employee on duty ( Saturday, Aug 9th, 1:30 pm)…read morewas playing a computer game and seemed irritated that I needed help to restore one phone setting. Without looking at my phone settings, he informed me that my phone was "trashed" and he could sell me a new one. I went to the T-Mobile store in neighboring O'Fallon. The employees were professional, ethical and fixed my phone setting in 2 minutes! Snarky, lazy Chase is blatantly only interested in commissions. UPDATE: I called the St Charles store manager the next day, he hung up on me! Is he complicit in scamming customers, too? I will continue to escalate this egregious issue until this store's business practices are deeply investigated. Just wondering what corruption they are hiding.

There is plenty of parking in a shared lot. The entrance is disabled accessible. The store is…read morebrightly lit, clean and well-organized. I had a great experience at this store when I visited, specifically from the employee Dwight. He assisted me in getting the best deal on my trade-in, additional plan benefits and a less expensive monthly charge. I am so appreciative of his help.

I wish Camryn would have been there on Dec 26, 2024. Here's my story…read more We upgraded my wife's iPhone 8, and we did the trade in thing. The directions clearly state two options: Send it in or Go in store. I chose to go to the store since we needed a case for the new model. When I got to the store between 10 and 1030 am, a rather pasty and portly young man with reddish blond hair "assisted" me. I told him I was turning in a trade. His response was "That makes no sense what you just said." I repeated myself in a different way, but he became irritated, so I left thinking I made a mistake and didn't follow directions. I rechecked the instructions in the app, and upon seeing I correctly followed the instructions, I went back inside to show him the on the T-Mobile app. He said they don't do that. I asked him if this was a T-Mobile store? Yes. Is that a T-Mobile shirt you're wearing? Yes. Why can't you help me then? Then, get this, he said "ya know what? You can just leave." I said "that makes no sense what you just said." I thought that was a good one, but then the other T-Mobile employee, another pudgy, pasty guy, but with dark hair, threatened to call the police. Nobody was speaking in a raised tone nor volume. That was rude I felt. Anyhow, fast forward three hours. I went to another location about ten miles away, and they could not have been nicer (Chesterfield Valley, MO.) She explained there are some corporate stores and some independent retailers. She was so nice. Thumbs up to Chesterfield Valley T-Mobile. They should take back their licensing from that insignificant store at 6215 Mid Rivers Mall Dr. St Peters, MO 63304. Do not use these jerks; go to the Valley!

I went in to get upgrade a few phones on my plan. I did purchase the screen protector for my phone…read morewhich was a little costly and within a week I dropped my phone, and it cracked. Went back and Kenn was amazing. He replaced the screen protector with no hassle and also helped me with some issues I was having. Both gentlemen were very friendly, they listened to what I was looking for and did not try and talk me into something I did not want. I am a very pleased customer.

Will only help you if opening a new line of service using the highest level phones they sell…read more Existing customers will receive no help. My phone broke and they refused to sell me any level phone to be able to use my monthly service- TMO customer of 15+ years. As soon as they determine they cant make a commission off you all focus is on getting you out the door. They told me to go to Walmart, or go online. They wont sell phones in person unless starting a new line will all accessories

T-Mobile will make you very unhappy. They abuse their loyal customers with neglect and lack of…read moreaccountability. The president's office is also deficient at solving the most basic problems and only offer excuses. Long time customer here leaving due to my experience with 611 and Mike Sievert's office-they simply don't care. Spend your money elsewhere if you desire value or respect.

My husband and I took our elderly uncle to T-Mobile in Bridgeton, MO to get a basic phone and an…read moreinexpensive plan for him to use. Shelsey was very helpful and pleasant to work with. She took her time with us and went above and beyond to make sure we were taken care of. After our uncle had their phone and plan established, she even helped my husband and I get a new pin for our T-Mobile Account. We had lost it and needed a new one. Great job Shelsey 5 + stars for you. :)

Luck, the manager, is one of the most unhelpful, rudest T-Mobile reps I have ever spoken with in…read moremy 25 years of having Sprint/T-Mobile It is unfortunate that one Representative can cause his company to lose a customer after 25 years of customer loyalty. Lucky you should quit before you cost T-Mobile any more customers. Good rep should stand while waiting on a customer, so you can look each other in eye

This t-mobile now has new staffing and ready to serve each and everyone with most respect and…read moreknowledge we all so carrier New reps New Managers and Inventory is always available come check the New T-Mobile By Wireless Vision

Everytime a phone Screen breaks in our house I will look up places and just pick one. I will go…read morethere and honestly not once have I went to a place i really cared to go back to (many kids = many broken phones) And Now I won't ever have to look up or go to any of those places again because I found this place !!! This little gem hiding off caulks hill Rd is the BEST place for repairs. Best prices, friendly , knowledgeable and for once in my life I feel like I didn't get ripped off !! Most places I've ever went to seemed like they would have someone that just got out of there 15 minute training coarse working on peoples expensive phones, laptops etc. Not this place !! You will feel extremely comfortable handing over your phone to these people, you can tell they take pride in their work and are very experienced in what they do. YOU WILL NOT BE DISAPPOINTED !! I Will never go anywhere else !!

Super kind guy and he does great work very quickly. Definitely cheaper than anywhere else I've been…read moreto get phone repairs and quality is the same. Highly recommend!

I arrived at boost around 4pm a note stating be back at 430 I waited finally at 435 I walked up…read morewith the sign in the door still and an employee was inside. I wanted to buy a new phone, however they only expect cash...wtf what a waste of time.