This store refused to accept our phone for a warranty exchange because it would not turn on despite…read morehaving the replacement phone shipped to them from T Mobile and being called by a supervisor in the warranty department saying it wasn't necessary for the phone to turn on for a warranty exchange to happen. In short, This store is extremely uncooperative and unhelpful when issues arise. They like to take your money though!

Chase, a male employee on duty ( Saturday, Aug 9th, 1:30 pm)…read morewas playing a computer game and seemed irritated that I needed help to restore one phone setting. Without looking at my phone settings, he informed me that my phone was "trashed" and he could sell me a new one. I went to the T-Mobile store in neighboring O'Fallon. The employees were professional, ethical and fixed my phone setting in 2 minutes! Snarky, lazy Chase is blatantly only interested in commissions. UPDATE: I called the St Charles store manager the next day, he hung up on me! Is he complicit in scamming customers, too? I will continue to escalate this egregious issue until this store's business practices are deeply investigated. Just wondering what corruption they are hiding.

Tracy was a dream to work with. We switched our land line for our business to a cell phone,…read moreupgraded a phone, added another line and got an iPad and he handled it all like a pro. I had to go back more than once to check on porting status and was able to work with Tracy each time. Everyone at the store was very nice & accommodating.

I went to this location and originally spoke with Tyler. I was wanting to upgrade my phone. While…read moredoing that he also told me my other line is eligible for an upgrade. I asked if there's gonna be any additional charges for the upgrades and he informed me there wasn't.. I contacted my daughter to see if she wanted to upgrade her phone and she said yes and she chose the iPhone 16 Pro Max. Again, I asked him if there was going to be any additional charges and he told me no everything would pretty much even out with the trade ins of the phones. So we approved it then he told me I was eligible for a tablet with the promotion that they were doing and all I would have to pay is the monthly service fee of $10. I explained to him that I did not want my Bill to be that much higher than what it already was. Again, he stated I was only gonna be paying like $5 dollars extra so again I went and approved everything. They were having technical difficulties with their Internet so then I was asked to come back the following day to speak with Sean, I come back the following day and spoke with Sean. Then Sean informs me with the upgrade to the 16 Pro Max there's a 200 and some dollar balance and I was like that's not what I was told the day before. Then I was told that my daughter's phone line was not gonna be touched. Nothing was going to change. I checked my bill a couple days later to verify that my bill is going to still be close to what I was originally paying. Then come to find out my bill was like $40 more plus they changed the package to my daughter's phone line and then charged her an additional $10 to keep the Hulu, which was originally included in her original package that she had prior to them changing it. My daughter decided not to upgrade at all. Then I contacted the store to speak with Tyler the original one that I spoke with to see if he can explain any of this but I was told he was busy with a customer so I left my number and then he never returns my calls. I'm happy with the company Verizon, but I'm not happy with this particular store and I will not revisit or recommend it to anyone.

This is the first time I've worked with this team, and I couldn't be happier with the results. If…read moreyou're looking for computer and technology services, this team is top-notch. They exceeded all my expectations.

From the owner: Computer and Technology Services (CTS) provides comprehensive technology solutions for businesses…read moreand homes across Madison County and St. Clair County, Illinois, and the St. Louis area. We specialize in reliable, professional, and scalable tech services designed to keep your systems running smoothly and securely. Why Choose CTS 15% OFF for New Customers 25% OFF When You Refer Someone Better Business Bureau (BBB) Accredited Flexible Monthly Support Plans available Business & Commercial IT Services Business IT support & consulting Network & cybersecurity solutions POS system setup & support Office computer setup & workstation installation Office relocation, movers & full IT setup Commercial installations & managed IT services IMAC services (Install, Move, Add, Change) Internet solutions & structured networking Home & Smart Technology Services Smart home setup & IoT (Internet of Things) integration TV mounting & home entertainment system installation Cable drops, Ethernet cable jacks & cable management Assembly & installation of home entertainment systems Security & Infrastructure Security cameras & motion detection systems Network cabling & infrastructure setup Ethernet & low-voltage cabling Computer & Device Services Computer repair & troubleshooting Data recovery services Office computer removal & electronic recycling …and more! If it plugs in, connects to the internet, or powers your business or home — CTS can handle it.