Lots of parking. A little bit harder to find if it's your first time…read more I love this place. I'm recommending all my friends here and I will be back ! Hopefully, not too soon though because I don't want to break any more electronics. He was able to fix my Canon SX740. I wasn't even sure what was wrong with it since it kept turning off on its own. He might be a genius! Thank you iTech Pro!!!

He was able to replace my iPhone 14 Pro battery at a great price. Also a very nice gentleman to…read moredeal with. Would highly recommend.

im just a teen and when i went to get my charger port fixed after a charger got stuck inside, they…read morewere going to charge me $100 plus for a simple repair and small piece. when i went to another phone repair store they said its an easy fix and cheap replacement and they even offered to do it for free so i tipped them generously. it seems to me that at the first store they were trying to scam me or somewhat take advantage of me being a child. do not go here, yes they fix things but they will not give you good prices

Went to go get an extra line for my Metro Account as it would be the same price that I am paying…read more For a little more I got a phone as well, vs just getting a sim card with activation. AJ was quick and professional. Highly recommend this location. As a bounus I walked and and there was no wait. Please skip the one on Bind near Starbucks. That might be the worst one in the area.

Needed Janessa's help again and again, she went over & above what was needed...with a gracious…read moresmile! Mr. "Shorter" David was there too with his adorable smile!

Let me start by saying I HATE shopping for a new phone that's why I have held onto my Nokia for…read moreover 2 years. My mother is worse and has had her phone forever lol. I had to give a review of this location because Janesa and the young lady that was there that day had excellent customer service. Janesa went above and beyond her call of duty. I could not find the Samsung my mom and i wanted anywhere but she had 2 and held them til I got there. She was very knowledgeable and efficient. I would tell everyone to shop here to take the headache out of phone shopping. She really deserves a raise!!!

HORRIBLE SERVICE!!!…read more I went in about two weeks ago to trade in my old iPhone for a brand new one, which I have DONE before at this place. I went in and they didn't necessarily greet me in the moment because they had one other customer, but over a few minutes they greeted me and asked me how I was. Which I replied in a settle tone. I was soon helped by a representative with my questions about trading in my device that wasn't able to work. He confirmed multiple times ensuring me that a cracked and non-workable phone is eligible for trade in. (!!!Mind you I asked multiple times over and over & all his replies were yes I'm able to trade it in for a new device!!!). We sat down and talked about the trade in price and value of my old device, trading in for a new one. Once we have discussed all of that, the representative STATED " so you're trading this non-workable iPhone for a new one correct", and I said "yes" . Once we have finished all of the discussing and agreeing, he told me bring the phone home and transfer all of my information onto my new device and bring back the old phone within TWO weeks. Which I did, when I came back two weeks later the representative said that I was trading in a whole different device for my new one ( which I never stated that, although I had another device, it's non- workable as well, it wasn't able to transfer any of my information so I was trying to trade my other phone which is also non-workable but the data is backed up on the one I wanted to trade!!!). I told the representative, I have clearly stated I wanted to trade in the one I already had backed up and he said yes two weeks prior. I came back to this place to bring my old phone they told me to bring back for them. Once I went in told them, gave them my information, and the representative said "under this new phone in this account, it shows you are trading a different device not this one" . I KNOW for a fact when I left that day receiving the new phone and agreeing, I could trade in the one that was backed up, that manager didn't like it at all!!! Which I think made his employee change it under my plan saying I was supposed to trade in the non- workable one that WASN'T backed up. The managers attitude and his facial expressions were the rudest, discourteous, and impolite!! This place, the workers, and ESPECIALLY the manger wasted my precious time out of my DAY. Telling me one thing and confirming multiple times it's possible, and then telling me it's not possible. I wouldn't ever recommend this place at all!! Florin road, Verizon is WAY better, top service, and friendly!

Dear Verizon Management,…read more I am writing to express my disappointment with the service I received at one of your store locations. I went in to pay my bill since my account was recently changed to "cash only." However, the employee assisting me informed me that he could not accept cash payments, which was already frustrating considering the inconvenience of having to come into the store to make a payment. To make matters worse, I was charged a service fee -- which doesn't seem fair when I'm the one going out of my way to pay my bill in person. When I asked the representative a few questions regarding my account, his response was simply "I don't know." That level of customer service is disappointing and reflects a lack of proper training. I strongly suggest that management provides additional training to ensure employees are knowledgeable and equipped to handle customer inquiries professionally. Customers should feel supported and confident that their issues will be addressed effectively, not dismissed. Thank you for taking the time to review this matter. I hope this feedback helps improve the customer experience at your stores.

Welcoming and homy water/convenience/phone store - essentially everything you need…read more Water is only $0.25 a gallon and they also offer alkaline water! I've never had any issues with this place, and they always provide exceptional customer service! My go-to water store that I'll keep going to for as long as I'm in Sacramento.

Small neighborhood business that sells phone calling cards for other countries, mobile phones, and…read moremost importantly for me, dispenses filtered water. I made the switch from bottled water to reusable water canteens and containers years ago. It's not only sustainable but it's cheaper. 1 - 5gal is $1.25 to refill. They also sell the jugs there I think they're $15. The parking lot is a lil shady with many homeless. But water is life, and this is my fave place to refill.

Amazing customer service! They're very kind and professional. I came in for a phone repair and they…read morefixed it within less than 15 min. 10/10 recommenddd

The customer service is incredible, the employees are effective, efficient and very courteous.read more

I will never take my phones anywhere else. Cellular experts are the definition of excellent…read morecustomer service. Not only are they the most reasonable in town, they guarantee all of their work and repairs. They are fast, friendly, and flexible. I also want to add they are honest! There have been several times where my phone did not need to be repaired but just needed a couple of things done and they charge me a very minimal charge for it. Anyone else would've probably taken my money and said that something else was wrong with it! Five star service every time. :-)

Mark and Kevin are awesome! 10 stars! I came with a cracked screen and they replaced it with ease!…read more It took 30 mins or less. They have lots of case options and key lanyards, iPad cases, pretty much anything for the phone accessory needed. They helped me put on my new tempered glass screen protector and my new case! Everything is really affordable. It's inside smartshop so you can entertain yourself by walking around and buying snacks or shopping for makeup, clothes, or jewelry. Their customer service was impeccable. And I would def be coming back here versus a place at the mall to get ripped off. Thanks again mark and Kevin for making my phone look like brand new again!

I waited for 2-3 minutes then was greeted by Randy. He was most helpful, courteous and…read moreprofessional. He helped me with updating my cellular plan and stopping my reoccurring insurance plan. Afterwards he thanked me for visiting AT&T and to come back. I never have any issues at AT&T

So you try and pay your bill but the system is down and then you call and the person over the phone…read morecharges you 10$ for the call on top of your bill. Horrible I wonder they are a trillion dollar company?

This review is for the T-Mobile corporate store at 9308 Elk Grove Blvd, Suite 120, Elk Grove, CA…read more95624. I have been to this store several times in the past to look at phones. This is a corporate store which means that they have the ability to do things that a authorized retailer does not. I had a very large concern involving a phone I had to turn in to get credit on my new phone. Normally I would receive a shipping mailer for it, but as of the 25th day none had arrived. I was getting concerned so I went to this T-Mobile store and was greeted by several associates. I explained everything and they told me not to worry that they would resolve it by taking the phone there. Since it's a corporate store, they can do that and they gave me a receipt. What a relief as I was very worried about everything involving my old phone being returned to T-Mobile. The service was absolutely stellar and the associate I talked to could not have been more polite or helpful. We even went over my bill and he explained some features of my new Google Pixel Watch 4. The store is spotlessly clean and the display of the phones and other items are excellent. I have been a customer of T-Mobile for many years and honestly have never had any problems with service or the phones. A few older one star reviews make me wonder. I have walked into T-Mobile stores before when they were really, really busy and sometimes the wait is a little long. Normally when that occurs I just leave and come back later. I do feel sorry for those customers who experience the issues that occurred. However, in my dealings, I have never had that problem. One time I accidentally locked up my SIM card and after waiting a while the person at a T-Mobile authorized retailer unlocked it for me. I really like this T-Mobile store and their service and HIGHLY RECOMMEND them!

It's always a significant amount of time to port phones. This time was no exception. We were…read morefortunate to have Jas as our customer support. He was patient and thorough in the process. Very kind and willing to go the extra distance to be certain everything was done correctly. I'm completely happy so far. Coverage is better than AT&T. Price drop was substantial. Wish we hadn't waited so long.