Great experience with T-Mobile! We've had a budget friendly family plan with them for years. The customer service is excellent and staff greeted me right away and were friendly, knowledgeable, and patient my question. They helped me with getting a free blanket today. It's nice and soft. I love the T-Mobile Tuesdays perks with free items and discounts through the app which is a nice bonus! I stopped by after picking my son up from school. The store was clean and well organized, and the whole process was quick and easy. Highly recommend this location for great service and deals. read more

T-Mobile - Free tmobile blanket - Mobile Phones Near Me - Sacramento, California

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Came in try to switch carrier and get a new phone but the worker didn't know what they were doing. I had already gotten everything done online but there was a hick up on the emei that the online web couldn't register so I decided just to go in and get everything done efficiently. Right when I walked in I knew something's was up the vibe was off as I see one of the staff cleaning looked at greet me but had a I didn't want to work today look. I went on to allow her to help me told her I did everything online and what I wanted. The switch came with the promotion by the way with the new phone. She end up doing 2 transactions because she wanted to make sure she got the credit for helping me which I understand that. I continue to ask her it would be in one transaction because if she creates a plan and the phone isn't with the the transaction then I won't be able to get the switch promotion and the new phone promotion. She continue to say yes I should get the promotion and everything should be fine, so we continued. Later when she try to order my phone on a separate transaction I saw the phone amount and I ask her why isn't it showing the promotion she said of the plan I chose doesn't come with the promotion and if I want I can upgrade. I told her that I plan I chose did come with it as it was advertised on the website. I wax getting frustrated because I told her before she began that I had only 15 mins to finish everything and she said she was fast and will get everything done at the timeframe. It became 1.5 hr and she didn't do anything that i brought up and after I told her to just cancel everything and will call TMobile to get this figured out. She goes on and say " you think I am lying to you". I told her to please cancel my account. And I will transfer my number back to my original carrier. Went to my carrier to get my number ported back they said the girl cancel my number so we had to call TMobile customer line to activate my number again. Today I went to a different TMobile to ask about my order since they said my order might take longer so I decided to port my number in the first. The guy told me if I portal my number in with my old phone the promotion won't apply when I get the new phone. So the girl from the other day ported my phone without asking me if I wanted to port it and like I said didn't know what she was doing. Mind you, I did call TMobile customer service and they were able to put me in the plan I wanted and was able to add the promotion that was included that the girl said it wasn't included on the plan I picked. SMH. ‍ This is why I do not like going to the front store because these worker isn't trained properly. read more

I had a really disappointing experience. The service was slow, communication was poor, and the quality wasn't what I expected. It felt like my concerns weren't taken seriously, and I left feeling frustrated. I wouldn't recommend this place based on my experience, and I hope they improve their customer service and overall quality. read more

I recently visited this store and Arlin assisted me with my phone. She was amazing and was able to fix my phone and retrieve everything I had lost. She was patient and very knowledgeable. Because of her, I will continue to come back to this location and refer my friends and family to T-Mobile. read more

Walked in with hub and greeted by all the staff inside the store. Manager is very quick and added us to queue in line. Ask us what he can help us with. Hub wanted to trade in his old phone for the new Samsung A32. Paul the manager is very attentive and professional. Soft spoken but, maintain a very cool personality/down to earth. Which I really liked a lot. Made eye contact with both of us and made sure that we will be taken care of shortly. We were called up next less than 5 minutes. A young gentleman help hubs while I sat here to write this review. Person who helped assist us is Ryan. He's full of happy energy vibe and made us feel welcomed. Very respectful and humble. You can tell he loves what he do. Both the manager and the young man knows what they're doing. T-Mobile have a couple of promos going on . Even though it wasn't added to their updated list (maybe it was printed the night before) because the promo just started today. But, the problem was fix very quickly. Paul the manager found the promo deal at the end of the page. They do limit customers in the store. I believe 7 guests. I forgot where did I see the sign at though. Our overall experience is wonderful. All the staff inside the store are very helpful and provide excellent customer service. The wait was not long at all. Fast service. read more

T-Mobile - Each table have their sanitation supply - Mobile Phones Near Me - Sacramento, California

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Went to this store today, looking celfone to replace my other fone who had lost last night. And some as"""le did not even care to return it. I kept calling and calling and instead they just turned it off. I was glad when I walk in to this store I was greeted this man name IKE, he is very warm friendly and kind. Who gave us advice on what to do and guide us the process. I am so grateful for this guy. If you happen to look for fone. Go this location and look for this wonderful Guy. . read more

Customer service needs improvement and encountered what appears to be an inexperienced staff. Went in to have a new phone activated and the staff Inactivated my current phone and was not able to activate the new phone. So my regular phone was out of commission. Told me to call TMobile Customer Care. She left to help another customer. I left the store on hold with TMobile for 2 hours. Got disconnected and then went back in the queue for another hour. Finally spoke to someone at 10:00 pm. So it took me 4 hours to get my phone activated. TMobile call center staff was excellent and resolved my problem. read more

I've been a T-Mobile customer for 6 years and I switched over to this store location a little over a year now. The staff has been incredibly amazing and super helpful! I definitely leave satisfied after every visit. Ryan and Oscar have gone above and beyond, excellent customer service would be an understatement! read more

Staff members are friendly, and have great customer service skills. Plus they do know a thing or two about the items that they're selling. I appreciate them following the mask mandate and limiting the amount of customers that are permitted inside at a time. Thanks guys! read more

We had a past experience here when there was miscommunication concerning a phone plan we were interested in that didn't jive with what we were told at another T-Mobile store. The plan was higher priced than what we were previously offered. But we took the plan anyway a bit disgruntled at the time. The service however, has been satisfactory at least. Since then, we have still visited this store on various occasions. Often making use of the "Quick Bill Pay" kiosk which is very handy, especially if you pay your bill at the last minute. Note: The kiosk doesn't give you change, so either pay the exact amount or get credit on your next bill. We are always greeted in a friendly manner whenever entering. Recently Kyle, the retail sales associate, helped with some phone glitches my boyfriend was having. His knowledgeable expertise got the phone back in order without hesitation. He even kept us apprised of the newest phone technology coming up, so we can start thinking about future upgrades. No pressure was ever placed on us. We were out and on our way again, happy that the old cell still had some life left in it! read more

Jessica is awesome! I went to Elk Grove florin at first and couldn't help with anything until I came to this location. Jessica helped me get a new phone, fix my old one, fix my tablet and switched out my contacts to the new phone! Great great great and again great service!!! Thank you and will come back for sure!!! read more

My brother and sister-in-law had the worst mobile expert experience at the T-Mobile on calvine but the store on west Stockton( a non corporate store) . Made everything perfect. Belinda T and Ike were a pleasure to work with. I can't say enough how happy those 2 employees made my brother and sister in law feel after the transaction. English is not there primarily languages and Belinda and Ike were so patience and explained EVERYTHING to them. I couldn't be more happy with the employees at the store on west Stockton blvd Belinda and Ike need a spot bonus for all the work they did for my brother and sister-in-law read more

Damn cellular company has its hooks in me. I am bleeding, bleeding I tell you, and they wont stop until they have bled me dry. They start with the old bait and switch then "wham" they got me hook, line and sinker. However, I am no longer tied to a contract. Let the negotiations begin. I will start with "I want, I want" and it will surely end with "they get, they get". I think I have foggy recollections of them taking my second and third children as payment quite awhile back along with leaving me hobbled by taking an arm and a leg. How did we ever get to the point of becoming slaves to the cellular and satellite companies? I am sure we must be part of some secret matrix that was subversively created by aliens from another planet. I better be careful of what I say so they don't start sending hidden unsolicited signals through my television set in order to further brainwash me. Wait a minute! It is contract negotiation time so I am sure they are already doing that anyway. Wish me luck. Shhhhhhhhhhhhh read more

I wanted to save money on my phone bill, I was paying through the roof with Sprint. The customer service provided by Francis and Miranda went above and beyond. They worked with me to get me a lower bill, I'm paying half of what I was with Sprint. They worked with me on the money I would half to put down. They did some number crunching for me. Miranda even stayed past her time to stay and help. I left the store with 3 new phones and I'm a very satisfied T-Mobile customer. read more

Customer service is non-existent. No communication skills. Eight staff for an empty store? Employees were trying to teach other how to dance...what kind of business place is this? I switched from ATT to this type of service? T-Mobile claims to cost less than ATT...that was a lie. I called customer service and they don't know anything. Very frustrated. I will never use T-Mobile service again. read more

I was very disappointed on my last two visits here. I had a warranty exchange that had to be done. Came in the first time my name was not on the account since it was under my brother's, the manager name Adam was rude and unprofessional. He checked my id and handed me the phone. On the same day the warranty exchanged phone kept messing up and freezing on me so I had to go back and get it exchanged. I went back 3 days later and still bad customer service experience from most of the workers on top of that Adam the manager made me call my brother to come and pick up the phone while he gave me the phone last time. I asked him how he let me have a phone last time with checking my ID and not this time then he said it's our policy that the person on the account can only pick up the phone. So why wasn't this applied last time? Overall worst experience ever, never going back to this location. read more

Love this store! Great customer service and knowledgeable agents. Belinda T. is amazingly patient and results oriented. She helped me at the counter & with customer service over the phone until my account was corrected and until the transaction was completed to my satisfaction (1 hour plus & multiple calls to 800#...). The manager, Frances, was patient and supportive! The others were lively and made the atmosphere fun & energetic. This has been & will remain my store! Over the years like 10... this store keeps good agents! Thank you all for letting me hangout & for making it worthwhile. By the way, Tmobile needs to have a system that allows customers to send good feedback automatically. read more

I went in the other day and I'll have to say I was a lil impressed . I like the set up and option of contract . Only thing is now they ask for ID if you want to buy more then two phones (family plan) they offered me two phones for $160 which was decent. I always remember with metro you could give any name , even John doe . So the I'd thing threw me off so I didn't buy but the workers gave a good experience, I should have got the guy's name who was helping so I could have mentioned him but didn't plan on leaving a yelp read more

I went in with the mentality that I wanted a certain phone. I called many locatIons for the phone I wanted and the color and everyone said they didn't have any or they just told me to call back later. After finding the phone I wanted I went over to this store. The energy here is so different compared to all the other stores. I received help from Mikey! That man was super cool, super helpful and he knew his stuff when it came to phones. He was charismatic and knowledgeable. I went in to buy the phone and within minutes they got me out with no problems. Unfortunately I had to go back because the phone I got just wasn't as great as I made it to be. I went back saw Miley again but this time he helped me with an exchange for another phone and again the process was quick and easy. I was out in a matter of minutes and to top it all off I have the phone I basically wanted and needed. My best advice to any customers planning on going to a T-mobile is: go to this one. You'll save yourself a bunch of headaches and TIME! Go to this store and check out Mikey, Ike, and Oscar. Yes, it's Mike and Ike! Oh and you'll notice the floors are super clean too! This place is great! read more

Boy the lines get long! I sure do avoid coming if unecessary, so I do most of my billing online. The workers do try to be as efficient as possible, they are nice, but it is a small store so it takes a while to be attended to when busy. If I rememeber correctly there is about four or five cashier representatives to help at a time if fully staffed. It has had some remodeling done since it first opened, very nice and clean. read more

Came into this T-Mobile this morning for one thing and left with 10. Got such a great deal and great customer service. Jessica B was not only super helpful but I left feeling like I got the deal of a lifetime!! Super happy T-Mobile customer that is why I have been with them over 10 years! read more

***BUYERS BE AWARE OF CREDIT**** My name is Quientin I've been with T-Mobile for about 2 years I changed over from sprint 2017 to T-Mobile . The offer that was available was that they would pay for your phone to a certain limit and I would be responsible with the rest which was fine but , That offer was not honored nor applied to my T-Mobile account in any way shape or form . I was not reimbursed for anything from changing over from sprint I wasn't given any card with money on it to apply it to my T-Mobile account . I've reached out multiple times and came into many stores to try to solve this problem over the years I've sent in mail and nothing seems to get it done to the point where the offer expired and now sprint is coming TO ME for all the money from me and ruining my CREDIT I can't get off it won't go away I just hope if you read this be aware of what your getting yourself into because the workers and corporate don't care about their LOYAL CUSTOMERS !! read more

Customer service was Great but T-Mobile as a cell phone provider's quality has dropped significantly! They sold me T-Mobile TV which went under a month later, when I've went back to speak to employees at several locations they were clueless and helpless. I'm definitely going to another provider once my contract is up. I've been with them over 7 years,8phones,2tablets,and 2 iwatches later and the service continues to fail! read more

Had a horrible experience here at this store. Wasn't even greated, and a customer who came in after us was helped first.

Lets just stay that I'm quite pleased with the work ethics of this T-mobile location. They are very great and willing to help. Also they don't try to force sale on products;'b just informs you on promotional stuff which how it should be. Mikey from T-mobile is highly knowledgeable on product and services I would recommend Him to anyone. This is my favorite T-mobile and I would definitely come back. read more

I went in to see my options to upgrade my son;s phone. I was immediately approached delightfully by Mikey (Michael). My son and I told him what were looking for and he told us about some great promotions going on and really weighed out the best options for me. He really understood I was a single mom and not trying to go extremely over budget nor trying to have my bill rise much. He went over every possible option and how I could save a few bucks even. My son and I left the store as happy customers. Thank you Mikey for your awesome customer service and really just making it a comfortable experience. Happy Holidays! read more

Its October 28th and I still have not got my replacement phone for the note 7 fire hazzard. This place will waste your time call other stores and have you calling them too all the while knowing that all the other stores are out of the s7 edge. When I asked hey if all the stores are out and if you know that just say it. He said I know they are all out I just wanted to show a effert. wtf? You cant fix stupit! Comeplet waste of time and no respect for others. This is the second time I came to this corporate store to get the defective note 7 replaced. Last time they called another store and said go there they have one left when I got there they said they been out for a week. smh. This store is a direct reflection of the t-moble business and brand. Complete garbage customer service that will waste your time and send you on a wild goose chase. I dont get mad I just get someone else. You get what you pay for and in this case not even that. The service is wosre than Metro PCS and they own metro. When they bought metro the should have shut T-slowble down. Their service is slow, their customer service is deplorable, and the phones are defective out the box.note 5 and note 7 To top is off they pass the buck like hot potatoes. 3 strikes you out. Not only would I never recommend this place but I tell you stay clear of this company even if the phones are free and the service is free. Obama phones work better than T-Slowble. If they had less than one star to give they would deserve even less. I will not be a victim any longer. Good by T-Slowble. Verizon please forgive my bad judgement. Im coming back home asap. I should have never left. now I know better. read more

Unfortunately my experience today wasn't the greatest off the bat due to Covid-19. I was greeted at the door by Ashton who inquired as to why I was coming in. I told him to cancel my service and was told theres a number for that and he began closing the door. I had to explain that their customer service directed me here after trying unsuccessfully with them. I found out my service was active and I was overdue even though I moved carriers 2 months prior & presumed I shut it down then. Ashton tried to connect me again to customer service, not personally taking the time to help me. After that didnt work he proceeded to tell me I could just let the account run into collections since I was already overdue.. that is an awful thing to say even if I'm leaving. Fortunately his manager Francis was much more patient and able to help me clear up why this was happening. If your staff reads this let me be clear. My complaint is poor communication with Ashton. He was dismissive throughout our mulitple exchanges. read more

This location is an organized and friendly t mobile store. Tammy, Oliver, and Raymond are very attentive and were very helpful. I purchased a new phone and updated my plan with the careful assistance and explanation from Oliver. They never showed any sign of impatience and I could not have left the store any happier. Unfortunately, when I called in another day to ask for assistance I wasn't given the same great customer service. A worker named Ashley said she would assist me in my problem but never called me back! I understand that it may get busy but they had 4 hours to call me back and never did so. They must do better when you're visiting the store compared to calling in. read more

Usually do not write reviews but experience here was pretty bad. Fan of Tmobile, just not from the service I received at this location. I always call customer service or use the Tmobile website which provides awesome service. Deals are also better online and over the phone. Experience at this location was not too great. Upgraded to 3 new devices and the sales person changed my plans from what they were before. They were all on the free data and were all upgraded to +$10 each per month. He also enrolled me onto the JUMP program without letting me know, adding another $10 to each line per month. This was basically a $60 increase to my monthly bill. Not a stickler and I am not going to read through all the papers. Trusted that this guy would at least let me know about these things like most stores and reps would. Good thing I monitor my bill and saw these changes. Was able to correct them on the phone with customer service. One of the lines was also porting in a number and I had requested the rep do that in store so I won't have to deal with it at home. Understand that it was sort of busy but the rep told me he would, even wrote down my info and told me it was complete. Went home and realized he did not do anything and called in to port the number myself. Besides screwing up on my bill and requests, service was ok. Even though the rep screwed up quite a bit he was patient and helpful with my questions or I would have given a 1 star. Wait time was not too long considering the line that they had. read more

First NO star at all!!!!This is the worst T mobile store with really bad service that is not willing to help and they will hide information from customers. I went in to get help on a promotion that was offer to me at the time I brought my galaxy s10 and never was told that the credit will only be apply to my account no matter if I pay off my phone first. So I pretty much am stuck with T-mobile to get the credit. If I leave tmobile I loss all the credit. No one told me that when I trade in my phone and now just recently my phone crack and was told to call assurance since they are closing and can't help me anymore. Bad customer service, should've of just explain to me the step how to go about submitting in a claim and if there is any other reason she could help me the next day. Instead the lady just shut me out telling me "Just call assurance, we are now close" WOW, REALLY! I hate this store and the customer service I get from the staff. DO NOT go to this T-mobile store they are to make money for themself instead of trying to help you. read more

I only come here to check out new phones whenever I go to the lollicup next door. I pay the phone bill online now. -clean and spacious -understaffed with long lines -waited ~15 minutes to pay phone bill -one of the employees was so rude, spoke to my mother as if she didn't understand English before she even said a word-slowly, exaggerating the sounds and used hand gestures. That was awkward. read more

Walked in after a loooong day of work and really did not want to be here. I was immediately approached by Mikey. He gave me a great welcome and off the bat I knew I was in good hands. He asked me how he could help me I told him I may be looking to upgrade but I want to weigh my options. He asked why an upgrade I told him my IPhone 7 has been acting up and I don't want to deal with it. We looked at some phones and he gave me his 2 cents about some other phones and I told him I'm more interested in the IPhone XR Max and he gave me some great advice. To sum it all up I bought a Bluetooth speaker that was on sale and ended up just doing a warranty exchange on my iPhone. He even made sure I was taken care of with my plans on upgrading later on. This employee literally made my day and I definitely left feeling ALOT better than how I entered. MIKEY DESERVES A $20 Raise!!! GREAT JOB MIKEY YOU HAVE MADE A CUSTOMER FOR LIFE!!! read more

I came to this location for a new phone and help with our plan. Now now that I baby girl so its a must I have a phone. My iPhone was giving to many problems. My husband and I are happy with the rate since we on a budget. Kameron was great in helping us and making our experience great. Kudo Kameron thank you very much for all you did for us!! read more

Very helpful staff...there were originally 2 workers manning the front but when the line got longer...more staff magically appeared ;)

Their service is slow. Took me almost 2 hours to get served. I was told to call the 800 customer service # and the wait was another 30 mins and on top of that, the person I talked to did not have any knowledge about the service.... Not sure how she got hired for that job. I was told to call 800 #at the store but after calling the number, the stupid lady told me that she can't help me and that the people in the store will help me with my questions and concerns so I hung up and told the stupid staffs in the store but guess what??? I was told to call the 800 # back. I can't believe these people.....I feel like the workers have no knowledge of customer service and I don't think there is any management looking over. read more

Very unprofessional staff. Service does not work in 95823 area. We upgraded to iPhone 7 but they screw us up by not giving credit for Samsung phones we returned. Thank god paid off contracts on 3 phone of $1489 to cancel. Please have professional people working for t mobile. Pathetic service. There was I white manager who just became racist against my wife and I. We wanted to use different card. So called customer service they said yeah you can go to the store n tell manager to pull transactions n return it then use new card to pay again we did but now the manager states he can't do it. Wow. He says it's a corporate store but got 2 different answers damn read more

Great Job Oliver !!!! Oliver did a great job walking me thu my apps there was no pressure at all and he went out of his way entertaining my two kids that just couldn't keep still. Oliver Your Awesome.. If your looking at T-Mobile phones & are in the area stop by and see Oliver he will give you his 101% Sonja read more

I came in today to look at new phone options and had the pleasure of working with Ashley. She was very knowledgable of the produce which was extremely helpful. I've been to other locations but the level of customer service just doesn't compare. I'm so glad I came in and was able to work with someone who takes pride in their job and truly cared about me as a customer. read more

Usually the service is okay but this time I would like to give a big thank you to Jonathan who work at this location. My parents had bought an iWatch for me but since it wasn't that convenient for me I decided to return. Once at the store I came to know my parents paid the watch off after putting it on installment plan, this created some problem with returning. I did have to go to in two days but Jonathan and the store manager were really helpful and patient and figured it all out. It was a process but their customer service was awesome read more