I will never take my phones anywhere else. Cellular experts are the definition of excellent…read morecustomer service. Not only are they the most reasonable in town, they guarantee all of their work and repairs. They are fast, friendly, and flexible. I also want to add they are honest! There have been several times where my phone did not need to be repaired but just needed a couple of things done and they charge me a very minimal charge for it. Anyone else would've probably taken my money and said that something else was wrong with it! Five star service every time. :-)

Mark and Kevin are awesome! 10 stars! I came with a cracked screen and they replaced it with ease!…read more It took 30 mins or less. They have lots of case options and key lanyards, iPad cases, pretty much anything for the phone accessory needed. They helped me put on my new tempered glass screen protector and my new case! Everything is really affordable. It's inside smartshop so you can entertain yourself by walking around and buying snacks or shopping for makeup, clothes, or jewelry. Their customer service was impeccable. And I would def be coming back here versus a place at the mall to get ripped off. Thanks again mark and Kevin for making my phone look like brand new again!

Amazing customer service! They're very kind and professional. I came in for a phone repair and they…read morefixed it within less than 15 min. 10/10 recommenddd

The customer service is incredible, the employees are effective, efficient and very courteous.read more

The owner yells at anyone who tries to park in front of his store. He was hitting the hood of…read moresomeone car with his fist telling them he'd tow their car. Even when his store is closed. He decided to take his anger out of the person trying to calm the situation down. Seriously, stay classy Sacramento!! Calm down, it just a parking spot.

Do not come here they don't do refunds Ahmad was rude asf to me because I wanted my refund after…read morethe part they fixed did not work he proceeded to tell me no refunds after I ask what was the refund policy he was very rude didn't have a return policy what places does that? Honestly don't waste your time here their losers who will take your money DONT COME HERE THEY WILL RIP YOU OFF

Went here to return my phone once my new phone shipped in. I was told to "go find the corporate…read morelocation" since that's where I bought the phone. Turns out, the workers at this location just didn't want to help out because according to customer service and others at Verizon, that was just an excuse to not help out.

I live in Folsom but stopped by here 6/16/25 around 115 pm after eating lunch with a friend in…read moreSacramento. I was greeted by a sales associate who was a white male of average height with dark hair and I forgot his name. I explained that I wanted to add a new phone and line to our current family plan and had brought an old iPhone to be used as trade in if needed. We went in circles because he kept insisting I had to update my old plan to even look at available promotions. I told him he was frustrating me and I was leaving. The next day I went to my usual Verizon store in Folsom. And guess what - my current plan was fine, didn't need updating, and there was a great promotion which came with a brand new iPhone 16 pro without trade in. So basically the sales associate at Verizon Florin was full of shit. Stay away from this store!

im just a teen and when i went to get my charger port fixed after a charger got stuck inside, they…read morewere going to charge me $100 plus for a simple repair and small piece. when i went to another phone repair store they said its an easy fix and cheap replacement and they even offered to do it for free so i tipped them generously. it seems to me that at the first store they were trying to scam me or somewhat take advantage of me being a child. do not go here, yes they fix things but they will not give you good prices

Went to go get an extra line for my Metro Account as it would be the same price that I am paying…read more For a little more I got a phone as well, vs just getting a sim card with activation. AJ was quick and professional. Highly recommend this location. As a bounus I walked and and there was no wait. Please skip the one on Bind near Starbucks. That might be the worst one in the area.

Great experience with T-Mobile! We've had a budget friendly family plan with them for years…read more The customer service is excellent and staff greeted me right away and were friendly, knowledgeable, and patient my question. They helped me with getting a free blanket today. It's nice and soft. I love the T-Mobile Tuesdays perks with free items and discounts through the app which is a nice bonus! I stopped by after picking my son up from school. The store was clean and well organized, and the whole process was quick and easy. Highly recommend this location for great service and deals.

Came in try to switch carrier and get a new phone but the worker didn't know what they were doing…read more I had already gotten everything done online but there was a hick up on the emei that the online web couldn't register so I decided just to go in and get everything done efficiently. Right when I walked in I knew something's was up the vibe was off as I see one of the staff cleaning looked at greet me but had a I didn't want to work today look. I went on to allow her to help me told her I did everything online and what I wanted. The switch came with the promotion by the way with the new phone. She end up doing 2 transactions because she wanted to make sure she got the credit for helping me which I understand that. I continue to ask her it would be in one transaction because if she creates a plan and the phone isn't with the the transaction then I won't be able to get the switch promotion and the new phone promotion. She continue to say yes I should get the promotion and everything should be fine, so we continued. Later when she try to order my phone on a separate transaction I saw the phone amount and I ask her why isn't it showing the promotion she said of the plan I chose doesn't come with the promotion and if I want I can upgrade. I told her that I plan I chose did come with it as it was advertised on the website. I wax getting frustrated because I told her before she began that I had only 15 mins to finish everything and she said she was fast and will get everything done at the timeframe. It became 1.5 hr and she didn't do anything that i brought up and after I told her to just cancel everything and will call TMobile to get this figured out. She goes on and say " you think I am lying to you". I told her to please cancel my account. And I will transfer my number back to my original carrier. Went to my carrier to get my number ported back they said the girl cancel my number so we had to call TMobile customer line to activate my number again. Today I went to a different TMobile to ask about my order since they said my order might take longer so I decided to port my number in the first. The guy told me if I portal my number in with my old phone the promotion won't apply when I get the new phone. So the girl from the other day ported my phone without asking me if I wanted to port it and like I said didn't know what she was doing. Mind you, I did call TMobile customer service and they were able to put me in the plan I wanted and was able to add the promotion that was included that the girl said it wasn't included on the plan I picked. SMH. ‍ This is why I do not like going to the front store because these worker isn't trained properly.

I waited for 2-3 minutes then was greeted by Randy. He was most helpful, courteous and…read moreprofessional. He helped me with updating my cellular plan and stopping my reoccurring insurance plan. Afterwards he thanked me for visiting AT&T and to come back. I never have any issues at AT&T

So you try and pay your bill but the system is down and then you call and the person over the phone…read morecharges you 10$ for the call on top of your bill. Horrible I wonder they are a trillion dollar company?

It's Verizon stores like this that make me regret stepping foot in them in the first place. My…read morefamily and I came into this store to inquire about the upgrade options we saw from the Verizon app. Once we were "helped," the rep had a vibe like he did not care to help us further than to just tell him what phone and plan changes we would like to make. Although on the surface, it sounds like exactly what was supposed to happen, we were actually trying to inquire cost differences of our options and our promotions we were seeing online on our account. The rep gave no effort in looking into this for us at all. After expressing our concerns and questions, he suggested that we call the Verizon customer service because they may be able to help us more. After waiting 30 minutes to speak with a rep over the phone, it was clear as day how the phone rep and the store rep approach the way they work and how they treat their customers. The phone rep was WAY more helpful and took her time to listen to us and helped us address every concern we had. On top of that, she even helped us lower our monthly bill by almost HALF! All in all, the vibe at this entire store was very "I don't want to spend extra effort in helping you" and it's not what we want to experience as loyal customers to the company. I do not recommend this store to anyone that is seeking genuine help with their phone service.

I am torn about this place. On one hand it can take forever to get assistance. They have very few…read moreemployees and the place is always busy. The staff is relatively friendly when you do get helped. The employees don't really listen and keep pushing their current benchmark items. I don't appreciate the aggressive tactics. We came in to upgrade two phones and the guy kept trying to have us keep our old lines and get new phone numbers to get a discount. We said no 3 times. We finally all agreed on a plan only to find out the phones we wanted were locked in a safe for 10 minutes because someone locked it out. We left with no phones.

I had a long day in my boots and I needed some help repairing my phone. Look no further because my…read morenew home girl Michelle was so friendly and ready to help with my cell phone repairs. The reviews are true like like the skies are blue

Great experience! Purchased the iPhone 17 pro max here with their financing options they have…read moreaffordable prices as well as accessories of all sort. Customer service is great thankyou so much.