I went in to buy a new phone knowing it would take a while. Two hours later I walked out the door…read morewith my phone. I was very satisfied with A.B. He made sure I understood everything we were doing. He was very friendly. I have visited this store in the past but, this was the best experience I have had. Thank you A.B.

I have always been very happy with Verizon corporate. Great service, coverage, and products that…read moreyou expect from a premium service provider. However, the experience with this store was terrible! The manager was rude and tried to bully us into service that we didn't want or need. They implied that if you don't get the top-level package then you won't get good coverage and may not have service or data if you have an emergency. If they think they can take advantage of you, they will. We got much better service from the Verizon call center.

It's crap they promised no black out going to orfinio deary no reception customer service is…read moretotally crap also. When you go there and see the store is locked up then to come to find out there were 49 people who dropped inland cellular because of the same problems over and over again. You spend more time in the store because the phones don't work

baught 2 phones at IC neither worked called to complain had no service they did nothing and then we…read morewere told to return them and we did and they still refused to credit us the 500.00 so we are seniors and we are out the $. They could care less they just take your money and then do nothing. Do not use these people! Buyer beware..

I talked with Saiid and he was extremely knowledgeable about Cricket's service plans and coverage…read moreand the phones they sell and he explained it to me in a way that I could understand. Would highly recommend this store.

I dropped my phone one too many times and the sensor finally went out. Rob spent all the time he…read moreneeded with us to get things worked out meanwhile working with SEVERAL other customers unanimously. I was in a terrible mood and he continuously made friendly conversation, keeping us engaged and was able to help every one who walked through the door. He was not only professional but also personalable and collected through the chaos of helping everyone who came in. He was the only one working and didn't get a break because he was so engaged. You're a gem and Verizon is lucky to have an employee like you. Thank you for your help, and for being nothing but nice when I was so overwhelmed.

Since I have to give a star, one is all I give. I have been going to this TCC Verizon since 2017…read moreand unfortunately, this experience was not great. I went in with my daughter to get her a new phone and the "kid" behind the counter didn't say much, almost like I had to pry the answers out of him. I wasn't offered any deals, he barely talked, and honestly was treated like "why don't you know this" about the phone. Then when the phone came in, I wasn't called but checked my Verizon account to see if it came in. I was helped by a different person and although she was pleasant. The other worker was wearing sweatpant joggers and T-shirts with no Verizon logos. I mean obviously, it was pajama day Thursday at work. He asked the customer he was helping, "So, wanna go kill your lungs". It was very unprofessional all the way around. I do miss the other ADULTS who used to work there.

After 3 visits, including one cut short by the air quality (smoke) on Friday, a young man named…read moreDalton solved my phone issue! Even the top guys had not been able to figure out why I couldn't hear audio from social media or music or dialogue from movies. Dalton just downloaded the hearing aide app & figured out that it was because my hearing aides were not balanced & all the sound was going to the right (unconnected) side. I hadn't been wearing the right aide because my ear had been plugged up with yukky wax or I might have known the obvious cause. Yay, Dalton!!!

Took advantage of a deal my carrier offered for a free iPhone 17 Pro. When it arrived (long story…read moreshort), it "died" during the backup restoration process. I spent a total of FOUR HOURS. stretched across 2 days, going back-and-forth between Apple phone techs, the carrier, back to Apple, back to the carrier..... After a frustrating rant at the two, I was directed to the "Genius Bar" at the Apple Store in River Park Square. Well, thank GOD they did! I was impressed the moment I walked in. I was greeted, my appointment was in the system along with the long case log. They directed me to "Karen" who immediately was able to unlock and wipe the new phone to its factory settings. After some skillful diagnostics, she was able to determine the problem was in the restoration sequence from the old phone. From there she was able to revive the new phone and get it to working status. Yes, I would have to reinstall my apps again, but I don't care. They said they would order a "backup" phone in case this one dies again. But, I think it's going to be fine. Thanks to the team at the Genius Bar - especially Karen, who was patient, efficient and personable. My thanks, also, to the store manager (sorry, I didn't get his name) for his understanding and compassion. The store is bright and lively with plenty of helpful, knowledgeable staff moving about taking care of whoever walks in. If you ever have a need for service on any of your Apple devices, or you're looking for top drawer products and service, this is the place to go.

Went in and opened a new account with Verizon on Oct 7 2025. I went in asking for the Samsung…read moreGalaxy S25, specifically for its satellite texting capabilities. I was told by the salesman that they were out of stock, but the did have the S25FE, and it had all of the same capabilities as the standard S25, so I trusted him and said that would be fine. I was not able to test the satellite texting until November 23, and found that it would not work. Just no service and no option to switch to satellite. When I got back home, after about 10 minutes of research, I found that the S25FE does NOT support satellite texting. I got the answer from both Samsung directly and Verizon support after asking them to double check, sharing what Samsung had told me. I went to the same store that I got the phone from to see if there was any way to do an exchange even though it was after 30 days, since they had misrepresented the phones capabilities. I was told that it would work just fine. I did not have my research saved onto my phone, so I left. I went in the next day with the evidence that the phone would in fact NOT satellite text. I was told that there was nothing that they could do because it was past the 30 day exchange. The options that they gave me were to buy out the S25FE (which would be over $600) and then get a new phone, or I could just pay for another line and get a phone with that (but would add $50+ a month on top of the phone that I already have). I have tried to get in touch with both Victra and Verizon and have gotten nothing. Victra won't respond at all and Verizon acts like they haven't seen the complaint before, even though I am continuing through the same request, not starting a new one. They would ask the for the same information (name and whats going on) each time they wanted more information, and wouldn't tell me what information they wanted. They just kept trying to start over and eventually shut the request. This is a textbook example of bait and switch, promising the product would do more than it is capable of, but they will not own up to their mistake. Would not recommend them to my enemy. Was just looking to switch phones for what I asked for and was told I was getting. I was even willing to pay some extra understanding that the S25 costs more. If it weren't for opening a credit card with them, I would switch immediately.

The customer service at this Verizon is amazing! Everyone was so nice and they were able to get me…read moreset up with a new phone quickly. Wesley was such a big help and he was very kind. :) I highly recommend going here for all of your cell phone and electronic needs.

Was literally just told that, unless someone dies, you cannot remove or change a line in store…read more So you can sign up for a phone, but you cannot remove or change it by talking face to face to a real person in the store. What the absolute eff? I have had issues with this company in the past, but this is an absolute new low. There is enough competition for phone services that this kind of behavior should not even be thought of, never mind actually practiced. Utter insanity.

Made the switch from a different phone company and the crew from this store really made it so…read moreseamless. Even the customer service over the phone were very helpful and made sure that our issues of switching over were taken care of. My husband was a Verizon customer before for years and they were able to honor that and gave our line a loyalty discount.

Inlands service is terrible! My phone never works with any of the towers. There is no 5G and they…read moretold us a year ago that it would be a couple of weeks and the towers would be upgraded. The tower in Kendrick doesn't work, we never have service at our house or work. I wish someone else would buy the tower from them. Also, very expensive for no service. When you call to complain they just tell you to switch carriers.

Horrible customer service! Linda kept asking what so I spoke up then accused me of attitude. Hung…read moreup on my provider when all we were asking for help with was transferring my 83 yo Mother to my account.