I had a very disappointing experience at this T-Mobile location involving an employee named Ben…read more The first time I visited, I received poor service, so I left a one-star review sharing my experience. About a month later, I returned to get help connecting my new phone. When I came in, Ben told me he would not help me and said he would call the police for trespassing. He also brought up my previous one-star review and said that it had caused him to get fined. I was very surprised by how I was treated. Customers should be able to leave honest feedback about their experiences without feeling like they will be treated differently afterward. I hope T-Mobile looks into this situation and makes sure customers are treated with respect.

Quite possibly the worst T-Mobile location. Don't even bother to waste your time with their…read morenon-existent customer service. We've had to go in here twice now and both times these college age kids have been either rude or pretended nobody was even in the store. Many people just walked out after standing at the counter of all places. Just sad!

This AT&T is not bad. Good service…read more This one is quite big, with 10+ stuffs there. They put in que when you enter. Some times you are served within 5 min, sometimes 10-15 mins. They solve the problems real quick and some times ask you to dial 611 when 611 can help you better. The stuff working here knows technical details, unlike some at&t in seattle I've experienced.

AT&T's customer service is basically nonexistent anymore. There is an error in AT&T system for my…read morephone upgrade and nobody can give me an answer for what to do. We've sat on hold for three hours trying to resolve this and our phone has been disconnected three times. Now we go into the store to try to resolve it and they said we have to call the one 800 number. There's no direct line to call, no customer service that can call us back. Just get back on hold and wait to be disconnected.

Went in and opened a new account with Verizon on Oct 7 2025. I went in asking for the Samsung…read moreGalaxy S25, specifically for its satellite texting capabilities. I was told by the salesman that they were out of stock, but the did have the S25FE, and it had all of the same capabilities as the standard S25, so I trusted him and said that would be fine. I was not able to test the satellite texting until November 23, and found that it would not work. Just no service and no option to switch to satellite. When I got back home, after about 10 minutes of research, I found that the S25FE does NOT support satellite texting. I got the answer from both Samsung directly and Verizon support after asking them to double check, sharing what Samsung had told me. I went to the same store that I got the phone from to see if there was any way to do an exchange even though it was after 30 days, since they had misrepresented the phones capabilities. I was told that it would work just fine. I did not have my research saved onto my phone, so I left. I went in the next day with the evidence that the phone would in fact NOT satellite text. I was told that there was nothing that they could do because it was past the 30 day exchange. The options that they gave me were to buy out the S25FE (which would be over $600) and then get a new phone, or I could just pay for another line and get a phone with that (but would add $50+ a month on top of the phone that I already have). I have tried to get in touch with both Victra and Verizon and have gotten nothing. Victra won't respond at all and Verizon acts like they haven't seen the complaint before, even though I am continuing through the same request, not starting a new one. They would ask the for the same information (name and whats going on) each time they wanted more information, and wouldn't tell me what information they wanted. They just kept trying to start over and eventually shut the request. This is a textbook example of bait and switch, promising the product would do more than it is capable of, but they will not own up to their mistake. Would not recommend them to my enemy. Was just looking to switch phones for what I asked for and was told I was getting. I was even willing to pay some extra understanding that the S25 costs more. If it weren't for opening a credit card with them, I would switch immediately.

The customer service at this Verizon is amazing! Everyone was so nice and they were able to get me…read moreset up with a new phone quickly. Wesley was such a big help and he was very kind. :) I highly recommend going here for all of your cell phone and electronic needs.

I talked with Saiid and he was extremely knowledgeable about Cricket's service plans and coverage…read moreand the phones they sell and he explained it to me in a way that I could understand. Would highly recommend this store.

A bit annoyed. I brought my PC in because it wasn't turning on, stating that I had tested the RAM…read moresticks and GPU, and had tried installing a new PSU but that hadn't worked either. I thought then that the motherboard or the CPU was probably the issue and stated as much when I gave him it. 100 dollars and a week later he calls me saying that he also believes it to be the motherboard or CPU but can't test which specifically since they don't have testbeds for AMD CPU's. This seems absurd to me given AMD is ~30% of commercial CPUs. He then tried to upsell me by asking if I wanted to get a "real" intel CPU/motherboard combo. I feel that I have essentially paid 100 dollars to be told something I already knew.

Brian fixed my iPhone and I appreciate his thoroughness and easy communication. He was flexible…read morewith making appointments and obviously knew how to fix technology

I went in to buy a new phone knowing it would take a while. Two hours later I walked out the door…read morewith my phone. I was very satisfied with A.B. He made sure I understood everything we were doing. He was very friendly. I have visited this store in the past but, this was the best experience I have had. Thank you A.B.

I have always been very happy with Verizon corporate. Great service, coverage, and products that…read moreyou expect from a premium service provider. However, the experience with this store was terrible! The manager was rude and tried to bully us into service that we didn't want or need. They implied that if you don't get the top-level package then you won't get good coverage and may not have service or data if you have an emergency. If they think they can take advantage of you, they will. We got much better service from the Verizon call center.

Almost 3 weeks without service in Kendrick now. It's really sad because you guys were to go to! I…read moreused to tell everyone to go to Inland now I have to tell everyone that they should find someone else for a cell carrier. When I call anyone with an Inland phone it takes forever to call out, then once it does you can only hear every other word or every 3 words that they are saying. It's a true shame. I really wish you would fix the tower in Kendrick.

The service is terrible my parents have had inland cellular since March thought they would save…read moreswitching from Verizon boy were they wrong . I can not even have a conversation with my mom on the phone . the service breaks up so bad she has go sit outside so I can kinda make out what she is saying. Stay away from this company.

Monica helped me. She was so much fun and her service was quick! I enjoyed joining T-Mobile. She…read moremade it easy and understandable.

They were very nice. Nikki helped me on the first day. We were transferring 2 phones and my…read morehusband's phone wasn't there, so I was told to come in the next morning to put in SIM card. When the young lady helped me, she said everything was fine. She did not put in SIM card. When we get home and try to use it, it wants a pin number. No protection like that was on his phone. It was on mine. 208-827-6232. His phone # is 208-464-1302. Can you help us???"