Went in and opened a new account with Verizon on Oct 7 2025. I went in asking for the Samsung…read moreGalaxy S25, specifically for its satellite texting capabilities. I was told by the salesman that they were out of stock, but the did have the S25FE, and it had all of the same capabilities as the standard S25, so I trusted him and said that would be fine. I was not able to test the satellite texting until November 23, and found that it would not work. Just no service and no option to switch to satellite. When I got back home, after about 10 minutes of research, I found that the S25FE does NOT support satellite texting. I got the answer from both Samsung directly and Verizon support after asking them to double check, sharing what Samsung had told me. I went to the same store that I got the phone from to see if there was any way to do an exchange even though it was after 30 days, since they had misrepresented the phones capabilities. I was told that it would work just fine. I did not have my research saved onto my phone, so I left. I went in the next day with the evidence that the phone would in fact NOT satellite text. I was told that there was nothing that they could do because it was past the 30 day exchange. The options that they gave me were to buy out the S25FE (which would be over $600) and then get a new phone, or I could just pay for another line and get a phone with that (but would add $50+ a month on top of the phone that I already have). I have tried to get in touch with both Victra and Verizon and have gotten nothing. Victra won't respond at all and Verizon acts like they haven't seen the complaint before, even though I am continuing through the same request, not starting a new one. They would ask the for the same information (name and whats going on) each time they wanted more information, and wouldn't tell me what information they wanted. They just kept trying to start over and eventually shut the request. This is a textbook example of bait and switch, promising the product would do more than it is capable of, but they will not own up to their mistake. Would not recommend them to my enemy. Was just looking to switch phones for what I asked for and was told I was getting. I was even willing to pay some extra understanding that the S25 costs more. If it weren't for opening a credit card with them, I would switch immediately.

The customer service at this Verizon is amazing! Everyone was so nice and they were able to get me…read moreset up with a new phone quickly. Wesley was such a big help and he was very kind. :) I highly recommend going here for all of your cell phone and electronic needs.

I talked with Saiid and he was extremely knowledgeable about Cricket's service plans and coverage…read moreand the phones they sell and he explained it to me in a way that I could understand. Would highly recommend this store.

She brought my iPhone back to life after a good drenching. Save me from having to get a new iPhone…read moreor go through insurance to receive a new one ! She did her work quickly and promptly. ...and she has a beautiful dog so there's a bonus. I know several other people that are very supportive of her business transactions. She's very affordable and dependable. Nicely done

I went in for a cracked screen repair, and Christy was so nice and so helpful. She started right…read moreaway, and the $300 repair only took half an hour. I got back and she had my phone charging for me and even put on a screen protector for free. Christy is very caring and gave us Washington/Oregon recommendations since we are visiting from California and even her dog Nova gave us a friendly welcome.

We had a great experience with this cell phone repair shop! They quickly tested my husband's phone…read moreto see if it could be repaired and let us know that unfortunately, it could not be fixed. They were very friendly, helpful, and quick to address our problem. We ended up purchasing a new phone from them, and they made sure we were completely satisfied. Great customer service and a very pleasant experience!

When I asked them about something, they suddenly got really defensive saying anything that happens…read moredue to their fixing my phone is not their fault but my own phone's issue. Sure enough, they broke my phone and said it was my phone and the phone maker's fault lol. Please save your money and time by avoiding these people.

I have tried to get our church's cracked iPad fixed two tuesdays in a row, arriving when they were…read moresuppose to be open (9am), to find no one there.

GREAT SERVICE! Shawn was very friendly, and went above and…read morebeyond to get my phone in good working order, without charging me an arm and a leg! I would DEFINITELY recommend him to any of my friends and family!!!

Inlands service is terrible! My phone never works with any of the towers. There is no 5G and they…read moretold us a year ago that it would be a couple of weeks and the towers would be upgraded. The tower in Kendrick doesn't work, we never have service at our house or work. I wish someone else would buy the tower from them. Also, very expensive for no service. When you call to complain they just tell you to switch carriers.

Horrible customer service! Linda kept asking what so I spoke up then accused me of attitude. Hung…read moreup on my provider when all we were asking for help with was transferring my 83 yo Mother to my account.

Went to this store two clerks were with customers. Left after 15 minutes of being ignored. Just…read morebecause you're busy is not a reason to not acknowledge customers. Will try elsewhere

Received exceptional assistance by Shailie. She was friendly, patient, and helped me solve my…read moreproblem without making me feel like an imposition. Shailie is the gold standard for customer service!

I went in to buy a new phone knowing it would take a while. Two hours later I walked out the door…read morewith my phone. I was very satisfied with A.B. He made sure I understood everything we were doing. He was very friendly. I have visited this store in the past but, this was the best experience I have had. Thank you A.B.

I have always been very happy with Verizon corporate. Great service, coverage, and products that…read moreyou expect from a premium service provider. However, the experience with this store was terrible! The manager was rude and tried to bully us into service that we didn't want or need. They implied that if you don't get the top-level package then you won't get good coverage and may not have service or data if you have an emergency. If they think they can take advantage of you, they will. We got much better service from the Verizon call center.

I had a very disappointing experience at this T-Mobile location involving an employee named Ben…read more The first time I visited, I received poor service, so I left a one-star review sharing my experience. About a month later, I returned to get help connecting my new phone. When I came in, Ben told me he would not help me and said he would call the police for trespassing. He also brought up my previous one-star review and said that it had caused him to get fined. I was very surprised by how I was treated. Customers should be able to leave honest feedback about their experiences without feeling like they will be treated differently afterward. I hope T-Mobile looks into this situation and makes sure customers are treated with respect.

Quite possibly the worst T-Mobile location. Don't even bother to waste your time with their…read morenon-existent customer service. We've had to go in here twice now and both times these college age kids have been either rude or pretended nobody was even in the store. Many people just walked out after standing at the counter of all places. Just sad!