Stopped in here on move in weekend to order flowers for my daughter, to be delivered on Bid Day. As a "new to Pullman" mom, I was overwhelmed with all the options, nervous about Rush and had so many questions. Chris immediately put me at ease. Not knowing how Rush would end, he walked me through plan A, plan B and plan "call me anytime, as much as you'd like, to ask questions or make changes". This put me at ease! I wrote out my card and originally scheduled it to deliver to her dorm, however as the Rush week continued and I was confident she'd be in a house, I called and had it changed to her sorority. Easy change! She got the flowers on Bid Day at her sorority and she texted me right away. She loves them and they are a beautiful shade of pink, all very classy and elegant selections! I like how they texted me when the flowers were delivered, too! I'm a big fan of this small town shop and look forward to continuing to support them! read more

Neill's Flowers - Florists Near Me - Pullman, Washington

We went to Neil's flowers to get a bouquet for my niece's WSU graduation. We walked in off the street, day of, and asked for a bouquet for under $100. I thought they would have prepared bouquets. Nope. They said, "give us 20 minutes." We wandered around the shop looking at the fun gift items. My husband found a WSU tie, I found the PERFECT graduation card for my niece. Within 10 minutes the bouquet was done. BEAUTIFUL roses , other blooms and greens with a WSU ribbon. It came in a lovely vase and they even gave us the black bucket so we could transport it easily back home, all under $80. On top of that we asked if they sold clear stadium bags (required for the graduation ceremony), they did not. One of the employees said "Oh, I have a couple in my car." She went out to her car and brought me a WSU Alumni stadium bag, no charge! I will give them all of my gift and floral business whenever I am in Pullman. Thanks Neill's! read more

Neill's Flowers - Floral arrangement and card - Florists Near Me - Pullman, Washington

Their arrangements are always beautiful and thoughtfully designed. I've used them twice! once for flowers for my grandmother and once for a sympathy arrangement and both experiences were excellent. The flowers were fresh, delivered on time, and perfectly captured the sentiment I wanted to express. Highly recommend for meaningful occasions. read more

Ordered by phone. Used website to view bouquets . Delivered to daughter/son in law for 38th wedding anniversary. Received exactly as ordered. Staff taking order was knowledgeable and very helpful. Neill's provides exceptional service. Enthusiastically recommend Neill's. read more

Wonderful company with some gorgeous flowers! Use them 27 years ago for my wedding.... Still use them today to send my mother flowers. My lifetime go to! Thank you, Neill's flowers read more

Great selection and service with reasonable pricing. Lots of great Wazzu Christmas items as well.

This review is for friendly service, quick turnaround, and a successful delivery of a wonderful arrangement to my partner who is on the other side of the continent. I talked to them about what they like and that I was thinking about a space vibe: purples and blues and also yellows and orange and red, maybe pink. The arrangement was perfect. And because so many blooms had yet to come open upon delivery, it's a gift that will continue to give. read more

Helped me in a pinch and I am so grateful for the opportunity to contribute to a loved family member's service.

Ordered a premium boutique for my daughters 21st bday since I'm not there. Not what was pictures. Looks like they gave her the basic version not premium. read more

Neill's Flowers - What the website showed - Florists Near Me - Pullman, Washington

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I ordered flowers for my best friend's 21st! The checkout process was super easy and they even give you options to add on gift cards or fresh baked cookies. There was a little mix up with the delivery but they fixed it very easily and I was so impressed by their customer service. I know many people who have also been just as happy with Neill's and I definitely recommend them to anyone! Thank you so much :) P.S. the flowers (picture attached) were BEAUTIFUL and my friend loved them! read more

Neill's Flowers - Teleflora's Pretty Pastel Bouquet - Florists Near Me - Pullman, Washington

Very happy with Neill's. The flower arrangement for my daughter's birthday was so nice, my daughter loved it. Great service! read more

Neill's Flowers - Florists Near Me - Pullman, Washington

This is the second time I've ordered a Mother's Day flower delivery from here. Both times I put an order in at least 2 weeks ahead of time, both times orders came out perfect. I LOVED how they had this truck as an option for sending flowers I hope they continue to provide new/fun/easy & beautiful options. read more

Neill's Flowers - Truck flower arrangement - Florists Near Me - Pullman, Washington

Always great service and helpful people. They have never missed in all the years I have used them! Beautiful arrangement, lots of wonderful extras, whether it's a one of kind gift, or a WSU / Pullman specialty item. This is a great shop! read more

Sent my best friend flowers and I am amazed by the service. It was GREAT! The arrangement was BEAUTIFUL, it arrived timely (and they even had to deliver to a sorority house and that is a difficult feat in and of itself) and I got everything I thought I was ordering and more. I am extremely happy with the customer service and with the floral arrangements. I also got two balloons with this and they took into consideration from my note that was supposed to go with the flowers that it was my friends 21st birthday and got her a 21st birthday balloon. The service is so thoughtful and so personal I LOVE it. The manager also called me moments after I had placed my order online to let me know that he thought it would be best to try and deliver the flowers early due to game day being on Saturday. Thanks for the helpful suggestion, and thanks for taking everything into consideration! I will be using this flower shop for all of my floral needs in Pullman from now on. Thank you SO much! read more

Neill's Flowers - LOVE this arrangement! - Florists Near Me - Pullman, Washington

Love their floral designs. Great gift items and lots of fun WSU stuff. Plus they can do special gift arrangements and include things requested like snack or candy. Use all the time for local and far away orders. read more

A great big THANK YOU to Neill's Flower Shop!!! They are wonderful! My daughter's birthday was today and the original floral company canceled the order late in the day leaving me with very little options. I don't live in the area and frantically looked for local florists. Found and called Neill's and they were closing in 1.5 hours. She still said "yes! we'll do it". I was so happy and relieved that my daughter would still receive her birthday flowers. And...they were BEAUTIFUL! She was so thrilled! Thank you Neill's! read more

Neill's Flowers - Florists Near Me - Pullman, Washington

Their customer service goes above and beyond to help you find the perfect flower arrangement for your special occasions. Every order I have placed with them has turned out absolutely breathtaking. Highly recommend Neill's for all of your flower needs in the Palouse. read more

Requested delivery of Mylar balloon bouquet for granddaughter at local hospital but didn't know room number because she was still in emergency room. Person who answered phone extremely polite and helpful. Bouquet delivered before she went into surgery! Granddaughter thrilled. Bouquet came with a teddy bear. Granddaughter's first comment: "How did you make it arrive so soon?" read more

Great florist to work with. I'm out of state and needed them to help me out with a gift to my in laws. They were very quick, phoned in the order at 9am, my in laws received the arrangement the same day, at 10am! I gave a general idea of what I had in mind and they created a very beautiful arrangement. Every order hasn't been a disappointment yet, as they have been my go to florist to send to my in laws! Always beautiful and on time! read more

Sent flowers to my daughter - it is her first birthday away at college and they were SOOO kind and created a WONDERFUL / BEAUTIFUL arrangement and delivered it shortly after ordering it. Couldn't be more pleased! THANK YOU! read more

I was to receive a beautiful arrangements of Orchids for a major birthday, it's my understanding that, locally, they "misunderstood, I'm guessing," the order and delivered a "nice" arrangement, but not the spectacular arrangement that was originally ordered. Fortunately, a discount was issued at the florist of origin. Accidents happen, but this was a once-in-a-lifetime birthday. It would've been OK for any other birthday, but for a major birthday... It's just disappointing, for that reason I give Neills Flowers, unfortunately, 2 stars today, maybe it should've been less (1.5) not their usual standard! read more

I came home from a wonderful all day outing with my family for mother's day to find a bowl of flowers that were wilted and broken left by my front door. I am sure the person that paid to send me the flowers did not request dead broken flowers be left at my door in a bowl of hot water. What a horrible way to end such a beautiful day. I called them the next day and they apologized and delivered a new bouquet. It was not as nice as the first one would have been had it survived but it is still alive a week later. read more

Horrible customer service experience by the delivery staff as well as the manager at the shop. I would not recommend Neill's Flower shop.

Thank you for always making such delightful arrangements. The corsage I ordered for my son's homecoming date was beautiful. Props to your delivery staff for their persistence in finding correct addresses too!! read more

We were in town from Missouri and needed flowers for an event we were holding at Washington State University. We called from out of town and gave the order. They were extremely easy to work with, asked clarifying questions and had our order perfect! When we picked the flowers up they were all set to go and the pick up was super simple! I highly recommend Neill's! read more

I called to place an order at 9am, the phone person was very kind fast and helpful.They were delivered within 3 hours over at WSU Vet teaching Hospital..An all white arrangement.....Great service and a conformation email to let me know they've been delivered!!!!! Thank you read more

My grand daughter lives in Pullman, I live in Arkansas. She was going to be in her first "on stage" performance at the theatre. I wanted to send her a small bouquet. I called the same day and Chris at Neill's was so wonderful ! He knew exactly what I needed and it was delivered promptly ! She was so excited and immediately FaceTimed me ! The flowers were perfect and I will be calling the florist again for sure ! Thank you so much for making it just so perfect! read more

Honestly with the reviews I have read here I was concerned about my order. However, I did place an order for my daughter at WSU. The flowers were delivered timely and they are beautiful! I will order again. read more

Wonderfully creative. I love working with Neill's Flowers for events. They think outside of the box and really listen to your vision or will help you create one. read more

Great place for those special occasions. If I want something quick for my wife, well done and delivered - they deliver on time even on a busy Mother's Day. And, if I need it in Cow-wa-mazoo, Kansas, I just call and they take care of it. read more

Really classy privately owned flower shop. I buy flowers there about every other week. Their employees fix them up really nice and my wife loves them! Buy local! Not sure what Ellen S. is talking about. Everyone that works there seems really nice and would never yell at a customer. read more

DO NOT USE NEILL'S FLOWERS! I ordered a bouquet of flowers for my sister's birthday and they looked HORRID. They "forgot" to put a bow on it and it looked messy. I had her send me a picture which I forwarded it to their attention. THEY WERE SO RUDE! They said she must have dropped them on the way up to her room and it was our fault. I then asked to speak with the owner (who made the bouquet) and he was extremely rude and even YELLED at me over the phone. I cannot believe how horrible their customer service is and how they failed to correct the mistake. Completely rude and unprofessional. read more

I live in Seattle and just ordered a birthday arrangment for a pal who lives in Pullman -- she was thrilled! Loved the fresh, local flowers and she said the shop is super nice. She's a gardener herself, so the arrangement impressed a master! Order with confidence! read more

I purchased a bouquet of flowers online for my mother from Neill's Flowers well before her birthday and made sure to specify that it needed to be delivered on an exact date. They delivered it several days late. I emailed them regarding this MANY times and never recieved a response. They continued to send me spam (often more than once a day) though I asked to be taken off their mailing list. I eventually had to block every email address they used to email me. Very frustrating. read more

What a wonderful shop! We love downtown Pullman because of beautiful, friendly businesses like Neil's. Make sure you stop in when you get a chance. read more

I just ordered a bouquet so I haven't seen the results...but customer service was awesome! I called several other florists in town and no one was able or willing to help with a special request. Neill's didn't hesitate. Hopefully the flowers turn out as wonderful as customer service! read more

That was a great pleasure of mine to order flowers from Neill's. The delivered for the first time and nobody opened the door so they left a note and did not leave the flowers in a freezing temperature and then effortlessly delivered flowers. Thanks a lot! read more

The arrangement was very nice and personalized based on what I we looking for. He has an artistic eye.

I bought a floral lei for my son's graduation from WSU, when I went to pick it up, it was already wilted, and I had paid quite a bit for it. I took it anyway, since it was graduation day and I was in a rush. Recently a colleague of mine received flowers from them that had been ordered from overseas. The roses were already terrible looking, and the arrangement quite haphazard. When she voiced her displeasure and asked for a replacement bouquet, the one she got was no better at all. Again she called and complained, and the owner was curt and pretty rude. I'm a Pullman resident, but will NEVER buy from this establishment again, no way! read more