Quality of furniture doesn't match cost…read more Company doesn't honor their in-store warranties.

My experience with Sylvan Furniture was less than ideal. I went into their store in mid-August to…read morelook at a living room set. I found a Lazboy set I really liked. For the next few days I pondered making the purchase and decided to do it. I decided I'd put the balance on a new credit card with an introductory 0% APR. I'd have to wait for the credit card to arrive before I could make payment. This is a timeline of what occurred: *8/20/2024 @ 1:09pm - I called Sylvan Furniture and spoke with Ed. I told him that I was interested in moving forward with the Lazboy set I looked at the previous week. I indicated I'd be making the purchase within the next week or so, but I was waiting for a new credit card in the mail. Ed told me that they charge a 3% fee on credit card purchases. He said he'd run numbers to see what deal he could get me. *8/20/2024 @ 3:41pm - Spoke with Ed again and he indicated it would be about $7,500 for the set. I asked if there were other colors available and he indicated yes. I also asked if there was plenty in stock so I wouldn't have to wait excessively long. He assured me that they have plenty. *8/27/2024 @ 1:25pm - Received a call from Ed indicating that the sale would end on 8/30 and I needed to purchase soon as the next sale wasn't as good. I asked him if there was any chance I could come down to the warehouse to see some of the other colors. At that time, he indicated that there was only the brown. This was red flag number one, as he indicated previously they had other colors available. *8/27/2024 @ 1:48pm - Ed texted me a copy of the quote. *8/30/2024 @ 12:45pm - I called to make sure I wasn't going to lose my sale price if I had to make the purchase on Saturday, 9/1/2024, because I still hadn't received the credit card in the mail. The female I spoke with (don't remember the name) indicated the sale prices were through Tues 9/3/2024. This was red flag number two. Why was I given a different sale end date by Ed? Was Ed's call on the 8/27/2024 @ 1:48pm some shady high pressure tactic to get me to purchase it that day by drumming up a sense of urgency? *8/30/2024 @ 5:20pm - Called to make the purchase because I got the credit card in the mail. Ed indicated that they may only have what's on the floor, if that. He said he needed to call the warehouse and would call me back in a "couple of minutes". This was red flag number three, as I had specifically asked if there was plenty in stock on the 20th. Why was there suddenly no inventory? *8/30/2024 @ 5:51pm - Called back because I hadn't heard anything and they were closing in ~9 minutes. Was told Ed was with a customer and they'd leave a message for him to call me. *8/30/2024 @ 5:55pm - Received a callback from a woman (don't remember the name) who indicated there was nothing in stock and it would be up to 8 weeks for it to arrive. She was rather unapologetic but was full of excuses. None of which made sense. I had called on the 20th to confirm they had plenty of inventory, which they said they did. Ed had called me on the 27th about needing to make the purchase soon, but at no time did he indicate that they were suddenly low on inventory. At this point in the conversation, I told the woman that I wouldn't be moving forward with them due to all of this. In the end, it all worked out okay because I found the exact same set on Wayfair for the same prices (give or take $100). Best parts are, no delivery fee (and it's "white glove"), no credit card fee and they gave me 10% off the entire order for being a new customer. Oh, and it'll be here in 3-4 weeks. Wayfair knows customer service apparently. Sylvan Furniture had wanted to charge me a 3% credit card fee, a $120 delivery fee and make me wait up to 8 weeks. If it were me, I'd stay away from Sylvan Furniture. I won't be going to them in the future for sure.

This place is an amazing maze of goodies. Really fun, and you never know what you will find.read more

Well stocked with a wide variety of goods. Most are over priced but you can find bargains if you…read morelook for them. It's fun browsing the different vendors selections- clothes, tools, furniture, books....... everything you'd expect to find in a well stocked antique mall. The proprietors are friendly and helpful. My only complaint is most items ARE overpriced, but nobody is forcing you to buy something.

My husband and I are new to the Lewiston area and needed to find a pair of recliners for the new…read moreplace. We were greeted upon entry by Bevin. Most furniture salesmen are like used car salesmen (no offence) but not Bevin. He was more than willing to answer any questions we had but left us alone to browse the store (what a nice change). We were drawn to a beautiful pair of leather chairs (BEST Brand) and were happy to hear that they are all American made. From the mechanisms to the leather. He was able to give us an unbelievable price for the pair and it didn't take us long to agree to purchase both and walk out the door with a smile on our face. Thanks Bevin for making our furniture buying experience a pleasant one.

First went here a couple years ago, and I was very impressed. Beautiful furniture, extremely…read morereasonable prices, very helpful staff that made us feel important and well-taken care of. My most recent trip was a completely different story, unfortunately. I'd inquired ahead of time about the price of a bed I wanted to purchase, quoting the exact style and size I wanted. When I arrived in store, they did not honor the price given me just a few days earlier, telling me the same bed was $80 more expensive, and they were only willing to take $30 off. I also had a $25 gift card I had won in a weekly contest through their company, but when I told them they treated me very skeptically, acted like they didn't know what I was talking about, and didn't even try looking me up in their system. I ended up having to show them a picture on my phone proving that I'd won, before they grudgingly wrote out a certificate for me to use. Staff was unfriendly overall and seemed more interested in chatting with one another than in assisting me. Probably would have purchased more items in store, but their attitude left me wanting to leave as soon as possible.

From the owner: What is Model Home Furnishings? At Model Home Furnishings we sell to area builders and stagers, and…read morewe let the public buy at the same price! Brand new, current styles at 30-50% less than retail. With over 15,000 items to choose from on our showroom floor and our library of catalogs, there is something for every taste and style. Let us help you make your home look like a model home. Locally owned & operated!

Great staff, supporting the local community. Great finds…read moreon furniture and tons of books to choose from, my favorite thrift store in town.

I went in on a Tuesday afternoon to buy a mattress. The attendant was very nice and helpful. She…read moreoffered me a deal on a mattress because I was going to go pick it up from another store. I went back in on Thursday morning (I had trouble borrowing a truck), and a new attendant was on duty. I told her the situation and the deal I had been offered. She called the first attendant to confirm. She then offered me the same mattress at double the price I was offered by the first attendant. I left. I will buy my mattress from someone who is more consistent and instills a bit more confidence.

Friendly and professional staff very helpful and informed. fair priced and great location. Plenty…read moreof face masks hand sanitizer and information posted in sight. First time going into one would do again!

The drop off of goods has a very rude worker. I think she's a supervisor. Terrible rude. Nobody…read morewas at the drop off, so I grabbed a coupon. Instead of nicely Saying, we'd rather you not do that, it's against company policy or something like that, she chased me down. In the store she Rudely and loudly told me YOU CANT DO THAT. Blah blah blah. Twice , she repeated her her rant. Maybe she was having a bad day. Good thing I have other places to donate. After all it was just a coupon, and she doesn't OWN the store. And I was DONATING....Avoid the donation Area. If they don't come out to get your stuff there are repercussions.

I love this store and I go in as often as I can! prices are high but so is minimum wage if the…read morematch washington since I live in a bordering town.. I love you in when Debra is there (she seems to be a newer cashier.. she is so fun and loud and always seems to be happy and smiling.(I like that!) keep up the good work up there guys! your job isn't easy. Thanks for always welcoming me and thanks Debra for putting a smile on my face-Heather