Wonderful selection of oddities and knick knacks. Beautiful jewelry by artisans of the Pacific…read moreNorthwest region. I laughed harder in here than I have in a while... do not skip on reading the cards. Buyer has done a great job curating their store. The woman working was incredibly friendly and mentioned she almost went to U of M, so it was nice chatting about our home state. Will be back next time we are in town

Customer service skipped this business and so should you. There are plenty of cute small businesses…read morein the Main Street area, this one you can skip.

We went in about a month ago to try and get a custom piece done for my wife for Mother's Day. After…read morewaiting for the custom jeweler for about 30 minutes, I finally got a chance to speak with him. He stated that it was the second busiest day of the year due to the opening of the farmers market and that he didn't know how much we could get done. I sent my wife over to begin talking about her vision. The whole time, she felt as though she was an inconvenience. His overall tone, with me and with my wife, was that he was annoyed that we were bothering him. We proceeded but we left feeling rushed and unappreciated as customers. We ended up canceling, went to Sam Dial for the same process, and had a great experience there. I do not recommend this place. They may be for you, but they were not, and are not, for us.

I love this store. It's been a foundational store in downtown Moscow for decades. The variety of…read morerocks and interesting stuff is mesmerizing and I like to look at everything. The staff is friendly and the head jeweler has gone above an beyond for me with several projects (ring, bracelet) -- his craftsmanship is superb. He's funny and bright, too, but often has a lot to get done because people know his work is great so sometimes you have to be patient, especially when it's a big downtown event day and the store is packed.

I went to Harry Ritchie Jewelers in Moscow about three weeks ago to have a watch battery changed…read moreout. The person who helped me was Tony Murillo. He was incredibly helpful and very customer service oriented ( a rarity nowadays). Unfortunately they did not have a battery for my watch but he directed to another place in the mall and they indeed did have a battery ($3). I took my new battery back to Tony and he installed it within a minute. Success! My watch was back to working order. We talked for awhile about the holidays and family. I then asked him about the cost and he said that due to the fact they didn't have my battery in stock and that I had to go to another store to get the battery....no cost. I was flabbergasted but I will tell you this. I will, without hesitancy recommend your store and you now have a customer for life. Thank you.

My fiancé and me went into here looking for a ring for my fiancé. We had no idea what size he was…read moreso we walked up to the nearest guy and asked if we could get him sized. He said sure and grabbed the sizing ring. My fiancé and me were young and the whole time we were there he made us feel like he didn't want us there. Were we going to buy today? No. But we are getting married pretty soon and would have probably came back if it wasn't for him. We got his finger sized and asked about available rings and he said maybe 20 words to us and most of those words were "yeah". The other salesman there looked to be very nice but he was with another customer. Also it was only us and another guy so the place was mostly empty so it was like he was trying to multitask. It was the worst customer service I've had in awhile.

I purchased a $200.00 pendent from zales and it fell apart the first time it was worn. When it is…read moretaken back to this location I was told that they would fix it for a charge even though it was less than a month old. I was also told that I should have purchased a better quality. How rude was that I really feel that a $200.00 purchase should have been a very good quality. I also did not realize that Zales sold jewelery in categories of poor, good, better and best. I would not recommend this company for any purchases or repairs

I've had dealings with this store for almost two years and I'm not impressed. I walked in and found…read morethe perfect ring in July of 2015. My then boyfriend was about to leave on military training for a month and wanted to buy the ring when he got back. I asked if they could hold it and they said they couldn't but they did say they could order it in. I came in every week while my husband was gone and checked to make sure it was still there and touch base with the store. Well, it sold within a week of my husband coming home. When we asked if we could order it they said no. I was so disappointed but when the assistant manager Micheal says they can't order it I'm going to believe him. I ended up buying a different more expensive ring from them and finding out after the purchase that they could have ordered it after all. 8 months later I came in to get my ring cleaned and checked and in less than 24 hours a diamond fell out of my ring. So I took it in and asked what happened if they had just told me all the stones were fine. The owner was the one who checked it too. They gave me some answer about gunk building up and after it cleaning it the stones are loose. It was covered under the warranty so I was miffed but I sent the ring out to be repaired. I come back a week later to see what is going on because it was supposed to be done by then and they couldn't find it. My $2,700 dollar engagement ring was lost inside their store. They finally found in the bottom of a filling cabinet drawer. They finally sent it out a week after it was supposed to be out and put a rush on it so I could have it back sooner. Now just last week I went in to order my first choice ring and I no longer had the number so I hopped I could just custom design what I wanted. There was a new sales person named Carter who was super nice and offered to help me but she couldn't work the custom software so I waited for Michael. Micheal is the one who told me he couldn't order my ring in and who lost my ring/forgot to send it out. So I wasn't super pumped to have to work with him but he was the only person who knew how to work this software or so I was told. He would not help me design a ring and told me to talk to the jeweler. I asked when the jeweler would be in and he said I he didn't know and that the jeweler owns the store so he comes in whenever he wants. I came back in for three days in a row trying to get any help at all. Finally someone knew what ring I was talking about and offered to order it for me. She said they would have to call and get current pricing. I was expecting them to just do it right then but they said they would call me later with an answer. I was upset that it was going to be another trip in to order the ring. They called me later and told me that they had inventoried the rings wrong in 2015 and my $2,500 ring was actually a $4,100 ring but since it was their bad they would give me 20% off. That brought it down to $3,292. Still way more than I was planning on spending. They wouldn't let me use the military discount either. I had a bad feeling I was getting ripped off since the ring had jumped $1,500 in price. So I called the Diamond shop in Lewiston. They said the ring was actually $3,600 and they could give it to me for $3,100. I bought it from them. All I can tell you is this store is disorganized and I think they are dishonest. I won't shop here again. Go to the Diamond shop in lewiston. They will give you much better service.

My Boyfriend bought me a necklace and pearl earrings for Valentines Day. Unfortunately we both live…read morein two different cities so my boyfriend had to ship the items to me. Due to complications with shipping, I didn't receive my gifts till today, which surpassed their 30 day return policy. I Instantly noticed the jewelry was tarnished and very low quality. When I contacted Johnson's Jewelry about my concerns, they told me to go and get the jewelry polished and that I couldn't return the items. I'm very unsatisfied with the customer service and the quality of the jewelry.

This guy does excellent work & is pretty reasonable. You'd miss his place if you didn't know it was…read morethere & it doesn't look like much, BUT I highly recommend him. The place some businesses send repairs to, do shoddy work, (sent a ring out for resizing & it broke at the sizing point in less than a year. Several other people have had issues with the same place too.) I had the item fixed by Diamond Craft & haven't had a problem since. He's local & been in business 30 + years. He knows his stuff.

we live in colfax and don't have a lot of time. we drove to moscow to get my daughter a nose ring…read morebecause she lost hers last night. the website states that claires is open from 11-7 pm. we got here at 1:30 and the store is all locked up with a sign that says be back at 2:15. We don't have time to wait. also a 45 minute break at the least is a lot. my daughter got her nose pierced here and it was great. but not being open when you're supposed to open should not fly in with the managers and the claires franchise.

Fantastic artwork, inviting atmosphere, and super friendly! The featured artists are all really…read moregreat and their artwork is amazing.

Not worth it! The glass earrings fall apart within weeks (I've tried 3 pairs now). Terrible,…read moreabrasive customer service from the artist when I tried to return an unopened gift on a separate occasion. They would not allow a return, despite the policy printed on the receipt. DO NOT SHOP HERE.