I went to Harry Ritchie Jewelers in Moscow about three weeks ago to have a watch battery changed…read moreout. The person who helped me was Tony Murillo. He was incredibly helpful and very customer service oriented ( a rarity nowadays). Unfortunately they did not have a battery for my watch but he directed to another place in the mall and they indeed did have a battery ($3). I took my new battery back to Tony and he installed it within a minute. Success! My watch was back to working order. We talked for awhile about the holidays and family. I then asked him about the cost and he said that due to the fact they didn't have my battery in stock and that I had to go to another store to get the battery....no cost. I was flabbergasted but I will tell you this. I will, without hesitancy recommend your store and you now have a customer for life. Thank you.

My fiancé and me went into here looking for a ring for my fiancé. We had no idea what size he was…read moreso we walked up to the nearest guy and asked if we could get him sized. He said sure and grabbed the sizing ring. My fiancé and me were young and the whole time we were there he made us feel like he didn't want us there. Were we going to buy today? No. But we are getting married pretty soon and would have probably came back if it wasn't for him. We got his finger sized and asked about available rings and he said maybe 20 words to us and most of those words were "yeah". The other salesman there looked to be very nice but he was with another customer. Also it was only us and another guy so the place was mostly empty so it was like he was trying to multitask. It was the worst customer service I've had in awhile.

I just walked in to get a battery in my watch changed, they were friendly, fast, and didn't charge…read moreme! I'll be a return customer for sure! (They have a sweet dog too!)

Jeweler for life! Personalized and attention to detail. Exquisite one of a kind pieces. Highly…read morerecommend!

My relationship with Pounders began roughly 26 years ago. I now currently live in AZ but each time…read moreI am in town I go to Pounders. After all of these years, they have been kind, professional, and trustworthy. I have had custom pieces created and they have always produced high quality work. This visit I worked With Cindy who has been there for a very long time. She was an absolute delight as my daughter, soon to be son-in-law, and I shopped the estate pieces and ideas for wedding rings. CJ was kind with conversation, and I look forward to my next visit.

Very professional and they do amazing work. We've had two pieces modified and a very complicated…read morerepair. Very happy with the results.

My husband & I bought our rings here and it was a lovely experience! Our rings are gorgeous, we…read morereceived them in a timely manner, and the staff was so friendly thank you all so so much for helping us with our dream rings!

Absolutely excellent experience. They have better prices and better quality availability than…read moreanyone else. I make trips here to ensure everything is taken into good hands.

We went in about a month ago to try and get a custom piece done for my wife for Mother's Day. After…read morewaiting for the custom jeweler for about 30 minutes, I finally got a chance to speak with him. He stated that it was the second busiest day of the year due to the opening of the farmers market and that he didn't know how much we could get done. I sent my wife over to begin talking about her vision. The whole time, she felt as though she was an inconvenience. His overall tone, with me and with my wife, was that he was annoyed that we were bothering him. We proceeded but we left feeling rushed and unappreciated as customers. We ended up canceling, went to Sam Dial for the same process, and had a great experience there. I do not recommend this place. They may be for you, but they were not, and are not, for us.

I love this store. It's been a foundational store in downtown Moscow for decades. The variety of…read morerocks and interesting stuff is mesmerizing and I like to look at everything. The staff is friendly and the head jeweler has gone above an beyond for me with several projects (ring, bracelet) -- his craftsmanship is superb. He's funny and bright, too, but often has a lot to get done because people know his work is great so sometimes you have to be patient, especially when it's a big downtown event day and the store is packed.

I purchased a $200.00 pendent from zales and it fell apart the first time it was worn. When it is…read moretaken back to this location I was told that they would fix it for a charge even though it was less than a month old. I was also told that I should have purchased a better quality. How rude was that I really feel that a $200.00 purchase should have been a very good quality. I also did not realize that Zales sold jewelery in categories of poor, good, better and best. I would not recommend this company for any purchases or repairs

Wonderful selection of oddities and knick knacks. Beautiful jewelry by artisans of the Pacific…read moreNorthwest region. I laughed harder in here than I have in a while... do not skip on reading the cards. Buyer has done a great job curating their store. The woman working was incredibly friendly and mentioned she almost went to U of M, so it was nice chatting about our home state. Will be back next time we are in town

Customer service skipped this business and so should you. There are plenty of cute small businesses…read morein the Main Street area, this one you can skip.

great store. Liz was so helpful in finding what I needed and answered any questions I had about…read morepiercing for my girls.

we live in colfax and don't have a lot of time. we drove to moscow to get my daughter a nose ring…read morebecause she lost hers last night. the website states that claires is open from 11-7 pm. we got here at 1:30 and the store is all locked up with a sign that says be back at 2:15. We don't have time to wait. also a 45 minute break at the least is a lot. my daughter got her nose pierced here and it was great. but not being open when you're supposed to open should not fly in with the managers and the claires franchise.

Fantastic artwork, inviting atmosphere, and super friendly! The featured artists are all really…read moregreat and their artwork is amazing.

Not worth it! The glass earrings fall apart within weeks (I've tried 3 pairs now). Terrible,…read moreabrasive customer service from the artist when I tried to return an unopened gift on a separate occasion. They would not allow a return, despite the policy printed on the receipt. DO NOT SHOP HERE.