She brought my iPhone back to life after a good drenching. Save me from having to get a new iPhone or go through insurance to receive a new one ! She did her work quickly and promptly. ...and she has a beautiful dog so there's a bonus. I know several other people that are very supportive of her business transactions. She's very affordable and dependable. Nicely done read more

I went in for a cracked screen repair, and Christy was so nice and so helpful. She started right away, and the $300 repair only took half an hour. I got back and she had my phone charging for me and even put on a screen protector for free. Christy is very caring and gave us Washington/Oregon recommendations since we are visiting from California and even her dog Nova gave us a friendly welcome. read more

Let's face it, we have all had accidents with our beloved electronic devices that has just ruined our day. Well I am no different. A few weeks back I dropped one of my phones and ended up with a major crack on the screen. I tried to look past the broken screen for a few days but it was just a little too much to bear. Luckily for me, this shop was nearby and I decided to give it a shot. As I walked in I was greeted by the beautiful Christy behind the counter. I explained what was going on and she told me they could take care of it. I handed her the phone and she examined the damaged screen. Before I knew what was going on my phone was fixed. Christy provided great customer service and my overall experience was really awesome. I would definitely recommend them for any future repairs!!! read more

Phone Shop Tri Cities - The lovely Christy!! - Mobile Phone Repair Near Me - Richland, Washington

Impeccable service. Superior tech knowledge. There is no better place to take care of your mobile needs. I've used them annually since their inception in Kennewick (after they moved from...?) Precision and care. read more

If you are need ANY kind of service on a mobile product, you need to start here. She is very knowledgeable and has very good turn around time. Took an old iPad to her after a botched battery installation performed by someone else. I wouldn't go anywhere else for my mobile repairs. She deserves 6 stars but I can only leave a 5 star review. read more

Excellent communication and customer service. Phone was fixed fast and done right. Will continue to use them for any future problems.

For anyone in the local Tri-Cities, Washington area, I highly recommend The Phone Shop. She's able to repair phones of almost any kind. Central location, easy parking, great customer service, economical compared to a new phone!! read more

These guys get your phone workin' within the fewest amount of hours they can, same day completion most likely guaranteed. Will order parts for your older model of phone, and Christy is fun to chat with about tech! Go give it a visit if your phones or pads are conked! read more

Glad to have found this shop for my cell phone needs! The communication and scheduling are quick and friendly - prices are very reasonable too. So far I got some accessories and my screen replaced for my iPhone quicker than I ever did at previous shops. I will certainly keep coming here for all my phone needs! read more

Come visit this place. One of the best places to have your phone looked at, diagnosed, and fixed. Also come look at phones and accessories. Fairly priced. read more

Incredibly fast service. Good price. She knew exactly what needed to be fixed and got it done in half the time as was anticipated. Professional - highly recommend. read more

Hands down, this is the best phone repair shop in the Tri-Cities. I tried replacing my iPhone SE's battery myself but I lost the fingerprint sensor's metal latch, so my home button wouldn't work. Went here and they had the exact part I needed. Location was great, staff was friendly and given how much of a hassle trying to replace my phones battery was, I will definitely come here in the future to have my battery replaced. read more

Phone Shop Tri Cities - Fingerprint sensor's metal latch - Mobile Phone Repair Near Me - Richland, Washington

This shop is fantastic and their customer service is top-notch. I had a small issue with my iPhone screen and they went out of their way to help me. Hard to put into words how grateful I am and I will not hesitate to do business with them in the future. Professional phone shop and will be the only company I use for all my phone repair needs. Thank you read more

Highly recommend!! Female-owned and operated. . . and KNOWLEDGEABLE! I stumbled across them when other places turned away my phone repair. Christy got it done in two days and for less than what I was originally quoted. Very nice reception and welcoming atmosphere! The technician tells you straight about your phone's problem and gets the stuff done! read more

Fast and great service. Phone was done in 45 minutes for a battery replacement. 15 minutes ahead of schedule.

The owner is so great! Messaged her later one night about my son's broken phone and she gladly said I could bring it in the next day. Amazing service and such a wonderful woman. Follow her on Facebook for the funniest posts! read more

Fair pricing, FAST service. They are now behind/beneath baskin robbins on Gage and Bellerive. Super convenient for me.

Definitely the place to go if you need just about anything phone related. They shoot you straight and are wizards with fixing things. Don't wish a broken phone on anyone, but if it happens this is the place to get it fixed. read more

Oh my goodness! Thank you Christy for the quick repair on my iPhone8 I dropped in on a concrete floor and broke the LED in the screen. What would have certainly been a new phone $$$ and tons of lost pictures was fixed in 10 min!!! You're a life and phone saver!! read more

Great place to get your phone fixed and buy cool new cases. Very talented and they want to help you. Reasonable rates and moving to a great location read more

I have been dealing with the owner of this business for several years now. The owner is one of the most honest and trustworthy people I have had the pleasure of doing business with. I would highly recommend their services and wouldn't hesitate to tell everyone I know that they should go here. read more

Great place to get your phone fixed. I shattered my screen protector and was able to get it fixed in just a couple minutes. Great customer service. read more

I went in the other day because I was having trouble with the software on my iPhone 7 Plus. A few glitches were happening where I couldn't open my apps, click on setting buttons, receive calls or answer incoming calls, scroll through my phone and the screen would constantly freeze. No sort of outer screen damage on my phone was detected. Kristy was at the counter and she was so knowledgeable and friendly!! She was quick, professional and knew what to do to fix the problem. I am so thankful I found this phone shop because it saved me hundreds of dollars from buying a brand new phone. She was good conversation with any questions I had and I was in and out of the shop in under an hour! Thank you so much kristy! read more

My wife's phone had a broken screen and we needed it fixed as soon as possible. Phone Shop Tri Cities had us back up and running quickly. The owner was quick to respond to a quote request and got the parts in right away for our repair. The customer service is fantastic and courteous. I am sure the next time (there's always a next time with mobile phones) we will be back. Thank you Phone Shop Tri Cities for an excellent repair and conversation afterward. read more

Any time I need a phone fixed this is the only place I trust. They are reasonably priced and honest with their work.

This business is as good as it gets! I've been to multiple Phone Shops all over the nation from NYC, Chicago and Orlando and this Phone Shop surpasses each and every one of them. Christy (the owner) was fantastic! She answered all my questions and provided me with multiple options so that I was able to select one that fit well with my finances. In addition, the repair for my phone was tremendously quick. Christy's knowledge, expertise and professionalism will always keep me coming back. If you want customer satisfaction then I highly recommend you come here for all your Phone, Gaming and Tablet needs. Thank you for a wonderful experience you have given me Christy! To all the other Phone Shops across the nation, "Hasta La Vista, Baby!" -Terminator To the Phone Shop Tri Cities, "I'll be back!" -Terminator read more

Cracked my phone screen and just couldn't stomach the price of a new phone. Christy was available the next day and did an amazing job. Highly recommend for FAST service, good price, and great customer service. read more

Extremely quick service! Had shattered my phone the day before I was supposed to fly out of town and the owner quickly fixed it up. The day after, the screen she replaced it with was acting a little wonky and she quickly replaced it again for me. Both visits took about 30 minutes, easily done during my lunch hour. read more

Got my iPhone battery replaced here-way less expensive than the local Apple support store and way shorter of a wait. Christy gave me some tips on keeping longer battery life and cleaned my speaker on my phone so I can hear on it again. Highly recommend this place over any place I've been in the Tri-cities so far!!! read more

Always quick, friendly and quality work! Dropped my phone several times and they have always been able to fix and replace my screen in a timely fashion with quality work! read more

Needed some help with a new protective case for a phone. Christy, the owner, could not have been better. Price for the accessories were good and she did all the work for me in a couple of minutes, all while talking to my 9-year-old daughter. Really nice, honest lady who deserves all the business she gets. read more

Highly recommend this store! Very efficient, professional, competent, and great service. Super nice staff. I especially appreciated their timely communications as they worked to quickly resolve my issue. Loved the throwback PAC Man station for the kiddo with or in you! read more

Awesome place! Very helpful and friendly service. The owner of the store is fantastic and knows phones and how to fixed them.

Christie is FANTASTIC! I have taught customer service for years, and she excels at it! My daughter had her phone fixed, and I will always go back for years to come. I highly recommend the Phone Shop! Thank you Christie for helping me believe in Customer Service in the TriCities ahain read more

Went in to repair my phone screen but they reset my entire phone. They didn't give me a warning or anything that this could happen when changing my phone screen. They still charged me full price and if I would have know this was going to happen I would have gotten a new phone instead. read more

Excellent service, very quick turn around time, and communication was great!! Highly recommend these guys!!