I have used Vic and his team in 6 different company moves over the last 15 years. From cabling to…read moreafter install service you will never find a better company to work with, staff is knowledgeable , prompt and efficient in all aspects of todays technology. Seriously, you can't go wrong using their services. I hated moving but loved the opportunity to deal with Prime again. Richard S

Joe was super helpful. I first went with Comcast voice edge and the experience was horrible. Joe…read moretook care of us right away even when the phones went down and malfunctioned from Comcast. I highly recommend them for any business.

Art and his team did a great job taking care of our audio visual repairs at Replay Lincoln Park…read more Art responded in a timely fashion, came out the next day and diagnosed the troubles quickly. They provided great service at a fair price. Highly recommend and I'll certainly use them again

We were very happy with Art's Wired Electronics and the work he performed. The 4K security cameras…read moreand security network are exactly what we were looking for. Art and his team were prompt, responsive, and professional. I would recommend to anyone.

Highly recommend Sharif! Here's why:…read more - Delivered Results - wired my new turn-of-the-century house with a Ubiquiti Wifi network and surveillance cameras. I'm now awash in high speed internet (critical since both my wife and I run our respective businesses fully virtually from home). - Went Above and Beyond - I'm a neat freak. Luckily Sharif is too. Sharif and his colleague Mike made sure cables were tightly run and barely visible. They went so far as to help me remove all the defunct coax running around my house too. - Responsive and Conscientious - Sharif is prompt over text and email (rare with contractors!). He also came back to replace my malfunctioning NVR drive and troubleshoot my G4 doorbell at no extra cost.

Spoke with Sharif over the phone and he helped me troubleshoot over the phone. I'm so thankful!read more

I had the best experience at this T-mobile location. Dezirae, store manager, came through for us…read morewhen time was not in our favor. Her customer service and attention to detail was much appreciated. She knew how to get the job done, and am so grateful. A shout out to Alan who was great with transferring the data and making us feel confident that he knew his work well (which he did!). Thank you!

From the owner: Visit the T-Mobile store in Niles and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 239 Golf Mill Ctr Spc 278 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

The staff is fine The process is horrible and slow…read moreJust to drop off a cable box takes forever! Should be an express or self service for a cane box drop off That's all!

I took time off work to go to Xfinity to find out information about upgrading cell phones for my…read morewife and I. We have comcast/xfinity in the home and at my wifes small business. I walked in, checked in, and then waited. After a few minutes, a guy named Daniel called my name. We sit down and I hand him the business account statement and say first off, my wife and i would like to upgrade our phones, they are tied to our business account and this is the place we got them last time. First off, is this still the correct place to do it or do i go to apple to get the phones and bring them here, how does this work? Daniel spends a few minutes playing on his computer and then says he will be right back. He leaves and a few minutes later comes back with a drink in his hand that was half full and he was asking his coworker if he wanted it, I guess he thought he was funny, and then informs me that he cannot talk to me because its my wifes name on the account and not mine. Never says hey, do you mind if i call your wife and get her on the phone to verify your identity. Never says hey, we cant open the accounts without your wife here but you are in the right building and here is how it works. I was furious! Does this Daniel realize he just wasted 2 hours of my life? Where has customer service gone?

Excellent Experience…read more We changed our service from Verizon to T-mobile and had a great experience working with Aleksandra at the store on Milwaukee, near Oakton. The switchover to our new Samsung phones went quickly and apps etc transferred without a problem. Aleksandra was patient and helpful. Our new plan includes FREE Netflix, Paramount+, and Apple+. While she was helping us I could hear the young man helping other customers and it was obvious staff are well-trained and knowledgeable.

Went to this store for an upgrade + to resign my plan. I've been with T-Mobile for close to ten…read moreyears. First they were completely unhelpful in transferring info from my old phone to the new one; they half-heartedly tried for 30 minutes while ringing up my sale and then gave up and told me I had to call Apple. It turned out when I did speak with Apple that the bad advice I had received from these employees made the transfer process more difficult/took significantly longer. Then! They told me about this great new FREE service offered by T-Mobile called Digits. Basically T-Mobile is recycling old numbers within single phone plans to allow you an extra line for work, etc. Guess what, Digits is NOT free. So it showed up on my bill as an additional charge, which I just had to spend ~60 minutes resolving on the phone with T-Mobile corporate. Additionally, the number they gave me was garbage. It had so many spam calls (ringing every 5-10 minutes) that I basically shut it off immediately. I spent several rounds of phone tag with the employees trying to figure out both of these issues and in general they were slow to respond and not very helpful when I did get them on the line. It was never their fault -- maybe T-Mobile corporate was to blame, or Apple, or just too busy at the store -- but the result is the same. Slow service, significant misinformation (about $!), very poor results, a huge pain.

I recently started another business and was in need of a new VoIP phone system. With so many…read moreoptions out there the process was overwhelming. After contacting Aaron at BTS, he made the process extremely simple. We were presented with multiple options with the pros and cons of each solution, and ultimately decided on 8x8 as our hosted VoIP provider through BTS. The price was the same as working with 8x8 directly and BTS provided one of their technicians onsite free of charge to setup all of the phones. I highly recommend BTS for all of your business communication needs!

The whole team is great, answered all our questions and were knowledgeable - even save us money!…read moreOur new VoIP phone system is amazing, we're so glad we made the switch!

I really dislike writing negative reviews as I know that most employees try really hard to take…read morecare of clients professionally. If there were a way to make this zero I would...but Eddie, one of the gentlemen working at the store, saved the day. Went to the store with a damaged phone. 800 number assured me that, given the damage, I could trade it in and upgrade...she also promised to document our conversation and that representation. She did not. Upon my arrival at the store and discussion with the very professional and helpful associate, he consulted with the manager ... who refused to accept the trade in. I spent the next 45 minutes talking (once again) to the 800 number, who took care of the manager's inappropriate and incorrect refusal, and documented it according to T-Mobile's written policy...and then waiting my turn to talk to Eddie again. IMPORTANT: the store is MASSIVELY understaffed -- it appeared that people were waiting for 30-45 minutes for the privilege of talking to someone. While he was a star and took care of me like a pro, the broader functioning of this store is embarrassing and should be categorically unacceptable to their headquarters. The manager's failure to adhere to policy was beyond astonishing. It should not take -- literally -- nearly three hours and a wrestling match to get a phone upgrade to which one is entitled and which one has been promised. I'll add as a note to T-Mobile that I have gotten the runaround at this location before, and virtually every time I have gone to a retail location to complete a transaction. Sigh. One star. Do not recommend. Consider your choice to go to this location very, very carefully.... Do it online if you can. Horrible experience. Worst of all worlds, in that I DID ultimately receive what I should have...but am still sufficiently furious to slam them online.

Customer service here is AA++ "I want to give a big shoutout…read moreto the incredibly helpful staff who assisted me on 10/1/24. I had purchased an iPhone 16 Pro Max online and brought it in for help with the transfer and a few other questions. Even though I arrived at 7pm, knowing they were closing at 8pm, they stayed late to make sure everything was taken care of. By the time I left, my phone was up and running perfectly. I'm always impressed by how helpful and accommodating they are every time I visit!" First time it was Anthony , yesterday was Reno and Umar. There was another guy who was helping another customer but was fantastic how he was interacting with other customers. A****.

I first came here in the early 2000s shortly after Kris opened on Sheridan, a short walk from my…read morehome. I went to him several times after and was sad when he closed that location in 2017. Fortunately, I haven't had any problems that required attention since about 2015 until today when my computer lost its sound driver. After an online search, I found that Kris was now just a short distance away in Evanston. He was able to re-install the driver and update a couple other things I needed in a short time and at a reasonable rate.

Kristofer Luck fixed my computer, replaced my battery - all for a very reasonable price. He is my…read morenew computer person since I moved to Evanston from Chicago. Don't hesitate. A real find.