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    Xfinity Store by Comcast - Front of store

    Xfinity Store by Comcast

    (150 reviews)

    The staff is fine The process is horrible and slow…read moreJust to drop off a cable box takes forever! Should be an express or self service for a cane box drop off That's all!

    I took time off work to go to Xfinity to find out information about upgrading cell phones for my…read morewife and I. We have comcast/xfinity in the home and at my wifes small business. I walked in, checked in, and then waited. After a few minutes, a guy named Daniel called my name. We sit down and I hand him the business account statement and say first off, my wife and i would like to upgrade our phones, they are tied to our business account and this is the place we got them last time. First off, is this still the correct place to do it or do i go to apple to get the phones and bring them here, how does this work? Daniel spends a few minutes playing on his computer and then says he will be right back. He leaves and a few minutes later comes back with a drink in his hand that was half full and he was asking his coworker if he wanted it, I guess he thought he was funny, and then informs me that he cannot talk to me because its my wifes name on the account and not mine. Never says hey, do you mind if i call your wife and get her on the phone to verify your identity. Never says hey, we cant open the accounts without your wife here but you are in the right building and here is how it works. I was furious! Does this Daniel realize he just wasted 2 hours of my life? Where has customer service gone?

    T-Mobile

    T-Mobile

    (32 reviews)

    $$

    I really dislike writing negative reviews as I know that most employees try really hard to take…read morecare of clients professionally. If there were a way to make this zero I would...but Eddie, one of the gentlemen working at the store, saved the day. Went to the store with a damaged phone. 800 number assured me that, given the damage, I could trade it in and upgrade...she also promised to document our conversation and that representation. She did not. Upon my arrival at the store and discussion with the very professional and helpful associate, he consulted with the manager ... who refused to accept the trade in. I spent the next 45 minutes talking (once again) to the 800 number, who took care of the manager's inappropriate and incorrect refusal, and documented it according to T-Mobile's written policy...and then waiting my turn to talk to Eddie again. IMPORTANT: the store is MASSIVELY understaffed -- it appeared that people were waiting for 30-45 minutes for the privilege of talking to someone. While he was a star and took care of me like a pro, the broader functioning of this store is embarrassing and should be categorically unacceptable to their headquarters. The manager's failure to adhere to policy was beyond astonishing. It should not take -- literally -- nearly three hours and a wrestling match to get a phone upgrade to which one is entitled and which one has been promised. I'll add as a note to T-Mobile that I have gotten the runaround at this location before, and virtually every time I have gone to a retail location to complete a transaction. Sigh. One star. Do not recommend. Consider your choice to go to this location very, very carefully.... Do it online if you can. Horrible experience. Worst of all worlds, in that I DID ultimately receive what I should have...but am still sufficiently furious to slam them online.

    Customer service here is AA++ "I want to give a big shoutout…read moreto the incredibly helpful staff who assisted me on 10/1/24. I had purchased an iPhone 16 Pro Max online and brought it in for help with the transfer and a few other questions. Even though I arrived at 7pm, knowing they were closing at 8pm, they stayed late to make sure everything was taken care of. By the time I left, my phone was up and running perfectly. I'm always impressed by how helpful and accommodating they are every time I visit!" First time it was Anthony , yesterday was Reno and Umar. There was another guy who was helping another customer but was fantastic how he was interacting with other customers. A****.

    T-Mobile - mobilephones - Updated May 2026

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