Just became a T-Mobile customer. Have had great customer service so far, first with De'Zaun to set…read moreme up with my plan, and then with Alex and Tyler (?) to help me make sense of my plan after the initial amount was more than I thought it should be. They went the extra mile to help understand and explain my bill. So glad I switched from Verizon. Better perks, better customer service, better rates. Thanks!

We've had a T-mobile family plan for over ten years and have routinely experienced poor quality…read morecustomer service at the Sherwood store. Sherwood T-mobile upsold a 5$/month tablet to an unsupervised teenager who would NOT have been authorized to make changes to our family plan. Additionally, they will flat out refuse to charge your phone upon request, even if you are a longtime customer. Management at the T-mobile Sherwood store is unhelpful and disrespectful. If you plan to write a review voicing similar concerns, I urge you to call the T-Mobile 1-800 number and complain to corporate.

I just got a check-in call from Taylor 3 weeks after I made a switch back to T-Mobile after a few…read moreyear hiatus - I was not expecting this call and it was a very pleasant surprise! I switched to Apple after being a Samsung guy for most of my life, so the little extra step of calling to check in meant a lot to me. Thank you Taylor! Stuff like this turns people like me into a lifelong customer :-)

Don't trade in your iPhone for the newer model you're not going to get it for free and you will be…read morecharged a new monthly fees. They sugar coat and lie through their teeth. I'll probably move phone company's a total slap in the face. Very disappointed!!!

T-Mobile is, by leaps and bounds, the single scammers company I have ever encountered…read more I went to their local office in Tigard, Oregon, and was constantly assured that would correct the scam phone number, and associated equipment, that this crap company assigned to my account. When I called their "customer service" line, they had no records of these encounters. I escalated my concerns to, ultimately, the president of the company, whose minions promptly refused to correct the overcharges, some $1800, caused by their obviously illegal subterfuges F*ck TMobile! Never do business with them. They are thieves

Went to this location to find out why my bill was raised $5 per line. The Manager named Greg was…read moreamazing he explained why the plan went up but was also able to save me money off my internet bill. He also got me a promotion for a tracker for my dog. It is only $1 per month. I really appreciate all the help I got at this store and I highly recommend it.

Switched to Consumer Cellular (CC) when I learned my previous mobile service provider (ATT) was…read moresupporting OAN (One America Network). The wireless service is through the same towers as ATT, but for about half the cost. That cost differential comes up in their customer service. My blood pressure always rises when I call their customer service team. I don't want to bore the reader with too many details, but when I tried calling for confirmation of some details I was told to enter my 4- or 6-digit security code. I was flummoxed; I hadn't set a security code. Trying the usual codes I use, I was greeted with a system response that they couldn't find that code and to try again. After the 3rd or 4th iteration their VRU (voice response unit) finally told me I could say "I don't know it", which I did. When I finally got in and connected, their customer service agent said now we're going to set up a security code. I was annoyed that they modified their processes to require a security code without telling their customers. How hard would it have been to include a note in our bills that this change was coming and to be prepared the next time we called customer service? Doesn't anyone think about how these changes will affect their customers before those changes are implemented? If you never have to call their customer service team, you might be satisfied with their service.

I have been with consumer cellular for over 7 years. I have even told people about the great…read moreservice. 1) They say you get a discount if you're a mbr of AARP. The savings (I just discovered) is $1.00 a month. AARP is $16.00 a year. NO savings at all! 2) I just bought a new phone and a screen protector. The screen protector I received is flawed. They do not do refunds for those. I paid $21.00 for it - thinking they would have a higher quality product. I was wrong. Do not purchase this unless you go to astore and have them put it on before you purchase it and see that it works. I will not be giving them a good review going forward. I'm very disappointed. Shame on you Consumer Cellular.

Stephan and his crew at Simple Phone solutions are simply terrific. I came in with my iphone 15…read morepro... literally *just* after 1 yr warranty expired (ok 2 months after)... had my home screen button not working... i was quoted elsewhere about 300 to fix.... Stephan (apologies if spelling wrong)... said -- here let me look.. and 5 min later and NO COST TO ME... button working and problem totally solved. I TRIED to pay for him to fix but he wouldnt accept my payement... just my gratitude. He said..." have a blessed day". Yes-- yes indeed i am blessed to have found a great phone repair shop in metro Vancouver. Thank you Simple Phone Solutions.

Stephan was very helpful and knowledgeable as to the type of phone I was looking to trade my old…read morephone in for. I recommend this business.

I am so fed up with Verizon wireless. Every time I call them it's hour out of my day and it never…read moregoes right today. I called to find out why they say that they didn't receive my phone for the for the trade-in and come to find out that I just heard two more people have had the same thing happened to them. They do their trade-in for their phone and Verizon says they never got their phone. Today when I called to find out about that he says well I can fix this for you, you know your payment will be $126 every month. I said fine. Don't change anything on my plan. What did he do? He changed my plan. I'm about ready to go to T-Mobile so frustrated with Verizon. I do not recommend Verizon.

Do **not** rely on appointments at the Verizon store…read more I scheduled an appointment more than two days in advance after visiting the Forest Grove store in person. They implied Newberg had the phones I needed, so I made the appointment and drove there expecting a straightforward pickup and activation. An "appointment" here is not a real appointment. It is only a notice that you are present. There is no priority and no expectation you will be helped anywhere near your scheduled time. I checked in on time and waited over **one hour and fifteen minutes**. At 1:16 pm I was told the technical issue they were handling might be resolved "before the end of the day." Then at 1:28 pm, after all that waiting, staff finally checked and realized the phones available were **128 GB**, not the higher storage needed. The correct model is on backorder with **no ETA**. This was only discovered after the extended wait. At that point it was clear the drive, the appointment, and the time spent waiting were all wasted. While staff were polite, the appointment system, inventory verification, and coordination between stores are fundamentally broken. If Verizon does not intend appointments to function as actual service times, that needs to be made very clear up front.

I'm an Apple user. My phone, laptop, tablet, watch, and headphones are all Apple products. That…read moresaid, I hate the experience of shopping at Apple. No matter the location, they're never easy to access. The stores are always jam packed full. And there's not a single staff member that is easy to get a hold of. They're either non-existent, busy talking to other customers, or chatting with each other. Or you finally speak to an employee but they add you to a waitlist or have to find someone else to help you. Theoretically you can book an appointment, but what's the point of having an open store if everything needs an appointment? You can't just pick up a product and go buy it at a cashier. I think their stores were very innovative when they first opened, but they haven't scaled with the popularity of the iPhone. Instead of buying at Apple, I'm planning to go to Costco or Best Buy for a slightly better purchasing experience.

This Apple Store is always packed, but the staff really make it worth the visit. I bought a new…read moreMacBook Air with Martin--he was super helpful, funny, and made the whole process easy. The next day, I brought in my old MacBook to erase the data, and that's when I met Jenna. She was amazing! Even though I wasn't buying anything, she treated me like a valued customer. Jenna helped me erase the data, made sure everything was taken care of, and truly went above and beyond. She even helped remove the case and offered to clean it. She was kind, patient, and genuinely caring. Jenna made me feel so welcomed--it turned a simple visit into the best experience I've ever had at an Apple Store. Big 5 stars because of her!!

I had a really great experience with iPro Service. I came in to get my iPhone 15 Pro's camera lens…read morefixed that was shattered. I was able to come in immediately and have it fixed within an hour as promised. The easiest and most hassle free experience I've had with a phone repair service and my phone looks and works great. I highly recommend and will definitely return if I ever need to in the future!

I brought my iPad in as a walk-in. They gave me an estimated time of service and let me know the…read moreprogress on the repairs. They charged a reasonable rate for the repairs (much less than Apple!).