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    T-Mobile

    1.0 (1 review)
    Open • 10:00 am - 8:00 pm

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    2 years ago

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    Verizon

    Verizon

    2.5(24 reviews)
    0.7 mi

    I am so fed up with Verizon wireless. Every time I call them it's hour out of my day and it never…read moregoes right today. I called to find out why they say that they didn't receive my phone for the for the trade-in and come to find out that I just heard two more people have had the same thing happened to them. They do their trade-in for their phone and Verizon says they never got their phone. Today when I called to find out about that he says well I can fix this for you, you know your payment will be $126 every month. I said fine. Don't change anything on my plan. What did he do? He changed my plan. I'm about ready to go to T-Mobile so frustrated with Verizon. I do not recommend Verizon.

    Do **not** rely on appointments at the Verizon store…read more I scheduled an appointment more than two days in advance after visiting the Forest Grove store in person. They implied Newberg had the phones I needed, so I made the appointment and drove there expecting a straightforward pickup and activation. An "appointment" here is not a real appointment. It is only a notice that you are present. There is no priority and no expectation you will be helped anywhere near your scheduled time. I checked in on time and waited over **one hour and fifteen minutes**. At 1:16 pm I was told the technical issue they were handling might be resolved "before the end of the day." Then at 1:28 pm, after all that waiting, staff finally checked and realized the phones available were **128 GB**, not the higher storage needed. The correct model is on backorder with **no ETA**. This was only discovered after the extended wait. At that point it was clear the drive, the appointment, and the time spent waiting were all wasted. While staff were polite, the appointment system, inventory verification, and coordination between stores are fundamentally broken. If Verizon does not intend appointments to function as actual service times, that needs to be made very clear up front.

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    Verizon
    Verizon
    Verizon

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    Verizon

    Verizon

    3.3(12 reviews)
    6.0 mi
    •$$

    The mgr (Sam) at this location, was able to lower our bill, order a new phone & answer every…read morequestion very quickly. Mario was very thorough & helpful setting up new phone, while honoring discounts that the mgr said they would apply to multiple cords, case & screen protector!

    WILL NEVER GO BACK HERE!!!! Wish I knew this was NOT an actual Verizon store before having a…read morehorrible experience. These employees are straight useless. Don't know how their own promotions work and had no idea how to fix the problem THEY caused. I planned to do a buy one, get one deal for two new phones. They told me they had to order the phones because they weren't on hand. I specifically asked, "If the promotion ends before the phones arrive, will I still get the promotion?" The girl told me yes. If she said no, I obviously wouldn't have ordered the phones. These are super expensive phones. I couldn't nearly afford to pay full price for two of them. Phones came, we set up the phones, and we went on our way. Then I noticed I was getting charged the monthly installment for two new phones. I also had to start at least one new line for this promotion, which I was happy to do since I had been meaning to move my brother onto my plan. So I told my brother to cancel his phone plan and I would add him to mine. He closed his line and I signed the contract to add a new line to my plan for him. The employees literally did nothing to help after straight lying to our faces. Simply told me promotion ended, nothing we can do. They couldn't answer any questions or provide any advice for me. They just told me to return the phones, which included losing the activation fees I already paid, or suck it up and pay for both phones. It took me THREE MONTHS and dozens of phone calls to get my $900 dollars credit through contacting corporate. WHAT A JOKE! I WANT MY INTEREST! Just drive to Bridgeport where they have an actual Verizon store with actual Verizon employees.

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    Verizon - The staff is amazing and really take the time to make sure that you understand. Sarah is the only person that I will go to.

    The staff is amazing and really take the time to make sure that you understand. Sarah is the only person that I will go to.

    Verizon
    Verizon

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    T-Mobile - mobilephones - Updated September 2026

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