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    T-Mobile

    3.8 (12 reviews)
    Open 10:00 am - 8:00 pm

    Services - T-Mobile

    Telecommunications

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    11 months ago

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    3 years ago

    Andrew was so very kind and patient. Excellent customer service today I'd definitely suggest coming here.

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    Verizon

    Verizon

    (43 reviews)

    $$

    Let me start by saying that I was not a fan of Mobile phones. I did not like the prices, phones…read morethat shatter when dropped, inconsistent coverage area, connection speed, lack of storage space, incompatible accessories and most of the off-shore customer service. . I spent several hundreds of dollars trying all of the the carriers in my area without success, losing business customers and money in the process. Needless to say, I expected more of the same at Verizon when I presented my challenges to Mike Johnson at your Maricopa, AZ store. I am a former computer repair tech from back in the day. But, when it comes to technical expertise, Mike Johnson and Ernie Maruffo are light years ahead of where I was when I stopped working on Surface-to-Air Missiles. Ernie Maruffo is the patient one always extremely patient, Mike is very resourceful creative one that thinks outside the box. Together, they have resolved our problems working several hours in the process. They continued to my wife with mastery of her phones and my problem phones for several months. From time to time, they suggested new phones as appropriate, but never never pressed us to buy one. Sometimes we were in your store sometimes once a week with Mobile phone issues, Mike and Ernie Maruffo never complained. This indicates they truly value their customers. Finally, the day came when the inevitable happened. One by one my three phones had to be replaced. Mike and Ernie got together with Dave to work a little magic. We reviewed my options and they helped me to I switch to two Galaxy J7 V's and my wife's replacement phone has been ordered as well.Our our problems are now history. The deal that they offered is too ridiculous to put in print. Let's just say that my wife and I are now very happy campers and highly recommend Verizon, Mike, Ernie, Dave and Dallas Speer to help make your Wireless challenges go away. Thank you Mike, an Ernie for turning a Nightmare into a Dream Vacation. M.C. Heath

    When I first mentioned I was changing carriers from T Mobile to Verizon I was warned about the…read moresevere drop off in the quality of service I would receive. I should have listened. From my first visit to a Verizon wireless store to transfer my family's phone lines from T Mobile to the new carrier things were wrong. I was told my mother could get her number activated remotely only to find out they disconnected her T Mobile line without starting the Verizon one, and were shipping me a SIM card instead. This was a problem because until her retirement, she worked as an educator in a high-crime area of Glendale. The same thing happened to my fiancée; who thankfully worked from home and was largely unaffected by this snafu. When I went into the corporate Verizon store I was once again lied to by an agent named Jonathan, who told me he would be able to activate the lines over the phone after the SIM cards arrived. I waited, and when the SIM cards arrived I called Jonathan only to learn that I would have to go into the store anyway. After taking time off work to get this done it was finally achieved, a week after it should have been resolved. Unfortunately, the promises Jonathan made to me regarding the discounts and waived activation fees for the lines were just as empty as the rest of the words I've received from Verizon agents. I had to pay an $800 bill just to get my family plan started. Six months later I made the mistake of calling my local Verizon Wireless store to attempt a surprise phone upgrade for my fiancée. The agents I spoke on the phone with, Renzo and Jah, both told me that my local store had the specific iPhone she wanted in stock and would be able to upgrade her phone today. I took time off work and we made a morning of it, but when we arrived at the store they not only did not have the iPhone in stock, it isn't in stock anywhere in the phoenix valley! I spoke with a corporate customer care representative and they confirmed that model is on a 10-day back order, and is not available in Phoenix. This company is inherently dishonest and I would not recommend them even as a last ditch option. If there is a better option for cell service in the city Maricopa please reach out to me. Verizon's best competitor has a family plan waiting for them. If you are on the fence about starting a plan with this company and have another option, I would think again.

    T-Mobile - mobilephones - Updated May 2026

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