Hi, Today I visited T-Mobile Maricopa Marketplace and had the best experience ever! Monique was extremely helpful and knowledgeable. I really appreciated the time she took with me and my Granddaughter with our transfer of her number to my plan. Thank you Monique your service and support was amazing!! read more

Went in today, they were busy at first so waited my turn, a rep was available his name was manny. Look like nice young man until I started asking questions on how to add line to a Apple Watch and he started having attitude and talking to me like I was dumb and should already know what's allowed and what wasn't. At this point I wanted speak to someone else but they were busy, all of sudden a guy comes from the back and he starts acting polite and getting more into detail!!! Well guess it was the manager so at that point my mood was already boiling but the person I am did not wanna get him In trouble but morale of story if you don't like your job find job you like guys! I was in good mood the manager was probably like she looks mean because I was not in good mood anymore. But don't recommend manny the girls where polite wish I could of got assistance with them read more

Pricilla helped us get new phones and switch service. Daniel the manager was extremely helpful. My phone was proving to be difficult and kept turning off as they worked on transferring. They were both patient and professional. I had a great experience. read more

FINALLY good service! I was crunched on time and was not able to go to Chandler. Leah is 5-star service. She knew exactly what she was doing and took care of what I needed in little time. read more

Had a great experience with leslie! Was very fast at setting up our phones , and knowledgeable about the devices we bought. Everyone else on the staff was friendly as well. Defenitely recommend this T-Mobile! read more

Andrew was so very kind and patient. Excellent customer service today I'd definitely suggest coming here.

Great customer service was provided by Priscilla I think her name was with a new phone new plan new line all within 15-20 min and it was so simple. She was very quick and great conversation. I'd recommend anybody going to this location and dealing with her any day of the week. Thank you t mobile read more

T-Mobile has to be one of the worst phones ever out there piece of shit. Do not recommend anybody switching over to T-Mobile so many other better services out there. read more

Lynniece helped me add a new line to my bill and she was FANTASTIC !! She was so sweet to me and she was speedy and efficient! Was in and out within 10 minutes ! She was very pretty and had a big smile on her face. read more

Extremely unhelpful, I got the feeling that they are intentionally driving people out so you will do all your business online instead of coming to the store. I explained my situation, that I had been on their website but could not take care of my issue there so I had to come into the store and they still didn't care to help me. Sprint was never like this. Try having some class t-mobile. read more

Wow! The people at this location really understand the importance of customer service! I called. The employee was friendly and helpful. Went in and was blown away by Alba and her team! We became new T-Mobile customers and we are very happy with the switch. 5 stars for fantastic customer service and employees that are friendly and knowledgeable! Gotta love having phones on a 5G network as well. We are one happy family! read more

Went into T Mobil to upgrade my phone. This is my first time ever posting to negative view at age 59 but felt it was necessary due to the Store Managers rudeness and unprofessional behaviors. I purchased a phone from Salesperson Leah and paid to gave my data transfered. She started while we looked around the store. After 30 minutes we said will be back. We came back after 45 minutes still not done. She said it would be long so we Went into T Mobil to upgrade my phone. This is my first time ever posting to negative view at age 59 but felt it was necessary due to the Store Managers rudeness and unprofessional behaviors. I purchased a phone from Salesperson Leah and paid to gave my data transfered. She started while we looked around the store. After 30 minutes we said will be back. We came back after 45 minutes still not done. She said it would be long so we left again and returned about 45 minutes. Phone still not ready but this time another staff maybe another hour. We left again (our) 3rd time and returned in an hour to be told phone not ready. Spoke to Daneil who stated we could come back at closing. We went home. Then called Daniel 7:30ish who stated phone not ready and we could leave overnight or come pick up with only contacts transfered. He was rude, not empathetic, no apology. He said he would be in store next morning doing inventory and to call. I asked if he could call when phone was ready and he said "I might forget". So I had to leave my phone overnight. I call the next morning at 8am. He said he will call back in 5 minutes. He never did. I received a call approx.10 am from Leah who stated phone was ready. She restarted the transfer and it was done like in 30 minutes. Thank you LEAH. I ask to speak to DANIEL regarding a credit reimbursement due to my experience and service. That was the second time he failed to follow up. While in store he was "busy" and never called back like he said. I called twice and he was busy per his staff. He never processes my credit.I try to support local. This was the worst customer service experience. Daniel Store Manager needs some more training. The staff was professional. I will not return back to this store. read more