Hi, Today I visited T-Mobile Maricopa Marketplace and had…read morethe best experience ever! Monique was extremely helpful and knowledgeable. I really appreciated the time she took with me and my Granddaughter with our transfer of her number to my plan. Thank you Monique your service and support was amazing!!

Went in today, they were busy at first so waited my turn, a rep was available his name was manny…read more Look like nice young man until I started asking questions on how to add line to a Apple Watch and he started having attitude and talking to me like I was dumb and should already know what's allowed and what wasn't. At this point I wanted speak to someone else but they were busy, all of sudden a guy comes from the back and he starts acting polite and getting more into detail!!! Well guess it was the manager so at that point my mood was already boiling but the person I am did not wanna get him In trouble but morale of story if you don't like your job find job you like guys! I was in good mood the manager was probably like she looks mean because I was not in good mood anymore. But don't recommend manny the girls where polite wish I could of got assistance with them

Let me start by saying that I was not a fan of Mobile phones. I did not like the prices, phones…read morethat shatter when dropped, inconsistent coverage area, connection speed, lack of storage space, incompatible accessories and most of the off-shore customer service. . I spent several hundreds of dollars trying all of the the carriers in my area without success, losing business customers and money in the process. Needless to say, I expected more of the same at Verizon when I presented my challenges to Mike Johnson at your Maricopa, AZ store. I am a former computer repair tech from back in the day. But, when it comes to technical expertise, Mike Johnson and Ernie Maruffo are light years ahead of where I was when I stopped working on Surface-to-Air Missiles. Ernie Maruffo is the patient one always extremely patient, Mike is very resourceful creative one that thinks outside the box. Together, they have resolved our problems working several hours in the process. They continued to my wife with mastery of her phones and my problem phones for several months. From time to time, they suggested new phones as appropriate, but never never pressed us to buy one. Sometimes we were in your store sometimes once a week with Mobile phone issues, Mike and Ernie Maruffo never complained. This indicates they truly value their customers. Finally, the day came when the inevitable happened. One by one my three phones had to be replaced. Mike and Ernie got together with Dave to work a little magic. We reviewed my options and they helped me to I switch to two Galaxy J7 V's and my wife's replacement phone has been ordered as well.Our our problems are now history. The deal that they offered is too ridiculous to put in print. Let's just say that my wife and I are now very happy campers and highly recommend Verizon, Mike, Ernie, Dave and Dallas Speer to help make your Wireless challenges go away. Thank you Mike, an Ernie for turning a Nightmare into a Dream Vacation. M.C. Heath

When I first mentioned I was changing carriers from T Mobile to Verizon I was warned about the…read moresevere drop off in the quality of service I would receive. I should have listened. From my first visit to a Verizon wireless store to transfer my family's phone lines from T Mobile to the new carrier things were wrong. I was told my mother could get her number activated remotely only to find out they disconnected her T Mobile line without starting the Verizon one, and were shipping me a SIM card instead. This was a problem because until her retirement, she worked as an educator in a high-crime area of Glendale. The same thing happened to my fiancée; who thankfully worked from home and was largely unaffected by this snafu. When I went into the corporate Verizon store I was once again lied to by an agent named Jonathan, who told me he would be able to activate the lines over the phone after the SIM cards arrived. I waited, and when the SIM cards arrived I called Jonathan only to learn that I would have to go into the store anyway. After taking time off work to get this done it was finally achieved, a week after it should have been resolved. Unfortunately, the promises Jonathan made to me regarding the discounts and waived activation fees for the lines were just as empty as the rest of the words I've received from Verizon agents. I had to pay an $800 bill just to get my family plan started. Six months later I made the mistake of calling my local Verizon Wireless store to attempt a surprise phone upgrade for my fiancée. The agents I spoke on the phone with, Renzo and Jah, both told me that my local store had the specific iPhone she wanted in stock and would be able to upgrade her phone today. I took time off work and we made a morning of it, but when we arrived at the store they not only did not have the iPhone in stock, it isn't in stock anywhere in the phoenix valley! I spoke with a corporate customer care representative and they confirmed that model is on a 10-day back order, and is not available in Phoenix. This company is inherently dishonest and I would not recommend them even as a last ditch option. If there is a better option for cell service in the city Maricopa please reach out to me. Verizon's best competitor has a family plan waiting for them. If you are on the fence about starting a plan with this company and have another option, I would think again.

We were very long time Verizon wireless customers and made the decision to change to AT&T. So glad…read morewe did. The customer service at this location was awesome. Everything was explained and very informative about billing and plans. We would definitely recommend this location and glad it's here in Maricopa.

Shout out to Chandy for helping me out with my account bill, great customer service and great help…read more He offered to call customer service himself and We took care of the whole situation I appreciate you.

I would give this store a zero if I could. We ordered a phone they don't stock on March 16th. We…read morekeep being told that the phone would come in on a specific day and it never shows up. I am very displeased by this situation and I will he reporting these issues to Cricket.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Maricopa store today.

Very knowledgeable. Very reasonable prices. Customer…read moreservice is friendly, smart employees.

I took my laptop to Data Doctors a few months ago because my AC Adapter was not working, my…read morecomputer would boot up with cord but the plug would not stay in, and it wasn't charging my laptop. Data Doctors took my computer and repaired the AC Adapter and ordered me a new battery, and charged me $307 including battery. Should mention that when I picked up my laptop at Data Doctor, I plugged it to make sure it would start up, the guy warned me to be careful with the Adapter... probably because it was not properly repaired to begin with. After two months the AC Adapter came out of my computer, I took my laptop back in for them to repair the AC Adapter and after having the laptop for a few days without any word. I call and they said they would not warranty the work because they claim the laptop was damaged by dropping it. Honestly my laptop had a minor dent on the bottom corner which happened a long time ago, but this was never the problem. The AC Adapter was not installed properly... or after two months I would not have had this problem. I ended up sending my Laptop into Dell and they fixed it as out warranty repair, my laptop is 5 years old. This process with Dell was very smooth and trustworthy. Dell repairs included the following repairs... repaired or replaced included AC Adapter/ cord replaced, keyboard replaced, Palm rest replaced, cables replaced, Main Logic Board repaired. After all this they ran a comprehensive hardware test to ensure proper functionality, which included a long list of testing ran but nothing noted. How much was the cost from Dell... $200 plus 30$ costs for shipping. Now my AC Adapter is secure so I'm confident it won't fall out again, If you want a trustworthy place it would not be Data Doctor, personally I feel this place is a scam to get you to purchase there memberships, which I opted out of.

I only ever see the same lady in here and she's super helpful and nice. Went in to inquire about…read moreswitching and managed to get it all done quickly and she made sure we understood everything and had access to after hour help.

The service here was terrible the woman employee she didn't give me her name was lazy and didn't…read morewant to go a extra mile to assist me even though customers service told me to go inside any Metro store and my problem would be solve however this woman gave me the wrong information didn't assist me had a bad attitude I drove to another store 30 minutes away in Chandler and the employees there help and fix my issue in less then 10 minutes. Metro by T-Mobile in Maricopa do not go to this store until they get better employees.

Never had a problem with service…read more K.C. was very helpful getting my service cancelled when I moved.

Great customer service and I will definitely come back for there services if we have any issues…read morewith our internet service

I recently went in and had the battery in my iPhone replaced. There were a couple issues. The…read moremanager made everything right. I was impressed with his professionalism and integrity.

Came in for a replacement battery, they broke the screen and asked me to pay $40 to replace it…read more They stated I had a small crack to begin with, it was a cheap version and it started overheating my iphone! Luckily, I had Asurion insurance for a screen replacement (but not a battery replacement though) and went to a Asurion supported store (ubreakifix) to fix my screen. They did try to accommodate me and were not rude about it, but it was just frustrating.