When I first mentioned I was changing carriers from T Mobile to Verizon I was warned about the…read moresevere drop off in the quality of service I would receive. I should have listened. From my first visit to a Verizon wireless store to transfer my family's phone lines from T Mobile to the new carrier things were wrong. I was told my mother could get her number activated remotely only to find out they disconnected her T Mobile line without starting the Verizon one, and were shipping me a SIM card instead. This was a problem because until her retirement, she worked as an educator in a high-crime area of Glendale. The same thing happened to my fiancée; who thankfully worked from home and was largely unaffected by this snafu. When I went into the corporate Verizon store I was once again lied to by an agent named Jonathan, who told me he would be able to activate the lines over the phone after the SIM cards arrived. I waited, and when the SIM cards arrived I called Jonathan only to learn that I would have to go into the store anyway. After taking time off work to get this done it was finally achieved, a week after it should have been resolved. Unfortunately, the promises Jonathan made to me regarding the discounts and waived activation fees for the lines were just as empty as the rest of the words I've received from Verizon agents. I had to pay an $800 bill just to get my family plan started. Six months later I made the mistake of calling my local Verizon Wireless store to attempt a surprise phone upgrade for my fiancée. The agents I spoke on the phone with, Renzo and Jah, both told me that my local store had the specific iPhone she wanted in stock and would be able to upgrade her phone today. I took time off work and we made a morning of it, but when we arrived at the store they not only did not have the iPhone in stock, it isn't in stock anywhere in the phoenix valley! I spoke with a corporate customer care representative and they confirmed that model is on a 10-day back order, and is not available in Phoenix. This company is inherently dishonest and I would not recommend them even as a last ditch option. If there is a better option for cell service in the city Maricopa please reach out to me. Verizon's best competitor has a family plan waiting for them. If you are on the fence about starting a plan with this company and have another option, I would think again.

Very sketchy tactics and lied to me about more than one aspect of my contract and phone upgrade. I…read moreasked several different ways to understand the potential charges and pros and cons of upgrading my phone and at best they were intentionally dodgy with their answers and at worst, they frankly lied to me about aspects of it. I wish I would have read reviews before going to this store-- strongly recommend against, you'll see unexpected charges and fees for awhile if you use their services. Bummer.

We were very long time Verizon wireless customers and made the decision to change to AT&T. So glad…read morewe did. The customer service at this location was awesome. Everything was explained and very informative about billing and plans. We would definitely recommend this location and glad it's here in Maricopa.

Shout out to Chandy for helping me out with my account bill, great customer service and great help…read more He offered to call customer service himself and We took care of the whole situation I appreciate you.

I am absolutely disgusted with the service I have recieved from this particular store. The two…read morewomen working here are incredibly rude and seem to have very little knowledge of how to handle customer complains or of customer service in general. They sold my a phone that has a factory defect (which obviously they didn't know had a factory defect) and are refusing to replace it unless I pay $15 more and accept a referbished phone even though I paid for a brand new phone that hasn't worked since it came out of the box.

The new Metro PCS store in Maricopa AZ was incredible. They were knowledgeable and very friendly…read more We transferred 2 phone numbers from Straight talk, Then referred our daughter and she came in and switched over to Metro PCS. I would highly recommend Maricopa Metro PCS

I recently went in and had the battery in my iPhone replaced. There were a couple issues. The…read moremanager made everything right. I was impressed with his professionalism and integrity.

Came in for a replacement battery, they broke the screen and asked me to pay $40 to replace it…read more They stated I had a small crack to begin with, it was a cheap version and it started overheating my iphone! Luckily, I had Asurion insurance for a screen replacement (but not a battery replacement though) and went to a Asurion supported store (ubreakifix) to fix my screen. They did try to accommodate me and were not rude about it, but it was just frustrating.

Everything went well Service, attitude & great value…read more It was $10 to switch from T mobile, my bill dropped by 60%. Duh- phone lines are from AT&T Service from Beah & John amazing!AARP = more discounts.

Very helpful and patient when I was having an iPhone problem after I switched service carriers…read more Turns out it was an Apple issue. Not CC

The Manfolk thought he had a crack in the screen of his Iphone. I found RSR after searching on…read moreYelp. We stopped by on Saturday and Jesus was there to assist us. Jesus checked out the phone and found that the screen was in perfect condition and it was only the screen protector that was damaged. He replaced the protector as quick as a bunny and we were on our way within ten minutes. Jesus was kind, knowledgeable and professional. They have three locations in Tucson so they are very conveniently located. I'm thankful we found them and know that we will take all of our techie stuff to them in the future.

phone lasted 5 months now doesn't turn back on randomly…read more very laggy glitchy screen like if they use cheap parts also not the most professional

Another place I had gone to said my battery needed to be replaced and that the rest of the phone…read morewas fine. Unfortunately for me, that shop closes on my only day off work. So I decide to come into All Cellular since my mom had a good experience some years ago. They initially told me $45 for the battery replacement. The guy says "wait 10-15 minutes," I happily say yes. About AN HOUR later the same guy comes out to tell me that he couldn't get the home button on my iPhone to work. That wasn't a problem before. "It'll be $20 because I need to replace the entire screen now" he says. "But that wasn't a problem before coming in here" I responded. Basically, I had to have my screen replaced to have a working phone. He said "I'll pay half". Whatever. Sure. About 30 minutes later it's done. He says they only take cash. Why wasn't this mentioned during the almost hour and a half I was just sitting there? I'm extremely upset at this point and ask where I can find a Chase ATM because I'm not spending more money than needed on this little deal. A girl with really long hair who works there says "go to the Walgreens right there they have a chase atm". So I go. Oh and I had to leave my phone, that's fine no big deal. Turns out that the Walgreens doesn't have a chase atm so I paid $3 more for this whole ordeal. I couldn't map a nearby chase atm because once again, I had to leave my phone at the store. I come back to the store and the guy says it's $65. I'm like what? I only got $60 because $45 + the $10 (remember he had said he'd pay fo half of the 20 for the screen WHICH WAS HIS MISTAKE to begin with FYI). So he says ok, and I thought I would get $5 back....but of course not! And I told the girl "by the way, Walgreens doesn't have a chase atm. I had to pay $3 extra for this" and she unapologetically just says "ok". Horrible horrible and I feel like they find ways to get more money out of you. I wasted my time and my money. If you're looking for cheaper places that actually are honest and do a good job, I recommend a phone repair shop inside the flea market called El Centro on indian School ad 43rd. They've done an awesome job on my phone and don't charge you for their mistakes (which don't happen anyways)

Loved the staff they was so friendly and courteous. They treated my mom and aunt with so much…read morerespect and got the phone repaired with quickly

Helped me with my issues, patience, figured out why my phone (not the service) was having issues…read more Very quick immediate help as soon as I watched through the doors as well.

About 4 years ago I switched to t moble and at that time I was sold for $10.00 3 tracking devices…read more Well they totally malfuntioned, and spending 3 weeks in Europe with them saying our luggage was in /denver and Munich. That it is what it said for 3 weeks and when we got home to Arizona it still said they were in Denver and Munich. I took all 3 back to the Casa Grande az store where I got them and they said that was good, all I needed to do. Now since I was on Auto Pay and paperless I didn't realize I was being charged for them. On Sept 6 or 8, 2025 I cancelled my t moble account #980383296, but I was charged $80.11 on Sept 13. Thn today in the mail I get something that says I have a credit of $17.00. When I went to the store to see how I could get my refund, I was told that I hadn't cancelled the trackers properly and that they would still be charged off to my account. My auto pay has been cancelled, and I will not pay for something I returned in good faith,, and have actually been paying for for 4 years. I want this all cancelled and I really would like to get a refund. I will not pay another cent and if I get charggrd for them in the future I will report this a fraud. I actually did have several problems with t moble while I was with them and although they kind of took care of the problems sort of, but never a true fix

Great, quick repair when I needed my watch fixed. Courteous and quick! I was worried that they…read morewouldn't do a simple watch fix, but it was quick and inexpensive!

From the owner: We fix all kind of phones, tablets and Laptops. We give 1 year warranty. 7575 w Lower Buckeye…read moreinside of Walmart

Hi, Today I visited T-Mobile Maricopa Marketplace and had…read morethe best experience ever! Monique was extremely helpful and knowledgeable. I really appreciated the time she took with me and my Granddaughter with our transfer of her number to my plan. Thank you Monique your service and support was amazing!!

Went in today, they were busy at first so waited my turn, a rep was available his name was manny…read more Look like nice young man until I started asking questions on how to add line to a Apple Watch and he started having attitude and talking to me like I was dumb and should already know what's allowed and what wasn't. At this point I wanted speak to someone else but they were busy, all of sudden a guy comes from the back and he starts acting polite and getting more into detail!!! Well guess it was the manager so at that point my mood was already boiling but the person I am did not wanna get him In trouble but morale of story if you don't like your job find job you like guys! I was in good mood the manager was probably like she looks mean because I was not in good mood anymore. But don't recommend manny the girls where polite wish I could of got assistance with them