This is a Verizon Reseller - not a Verizon Store! They must get paid commission on upselling and…read moreadding perks. Keenan seemed very nice at first, but after I got home I realized he did not give me a bill, and the price I paid seemed to high. I went back the next day and stood in that store for over an HOUR, while he gave me ever excuse why he could not print my bill. When I finally saw it, I realized the screen protectors he just put on our new phones and said he was GIVING to us, he charged us for (we never even Asked for a screen protector). Also, and most importantly he totally added expensive perks and additions to our lines, without EVER even asking us!! The Verizon mobile protect was added to each line (at $19 per month) and NetFlix was added to my account (at $13 per month). I had to be persistent and fight to get that stuff taken off my account and get a credit. He just assumed I would walk away without checking and he would get his commission - or maybe sales metric as others have mentioned. Go to a Verizon Company store!! not this place!

Keenan is the reason I switched to T-Mobile today. I visited the Verizon location in Gilbert a few…read moredays ago to have a second number perk added to my account. I have used this perk before and am familiar with how it works. Instead of assisting me with my request, Keenan appeared to use my account to meet a sales metric. Rather than adding the second number perk correctly, Keenan added an entirely new line to my account and used my device's second IMEI so it appeared as a discounted second line, when in reality I only have one phone. In addition to this, he added multiple unwanted perks to my account (HBO bundle, Disney bundle) and a protection plan, effectively duplicating services for a phone I do not have. I was also charged a $40 activation fee, which he claimed his manager would waive, but it never was. As this was happening, I began receiving multiple emails from Verizon and questioned him in real time. He blamed the system for adding these unwanted features rather than taking responsibility. That evening, I spent over four hours on the phone with Verizon customer service trying to correct the issues. My bill had increased by over $100, and while support attempted to fix the errors, it caused further problems, including my cellular data not working. Verizon ultimately had to rebuild my account entirely. At that point, I gave up. This situation occurred because an employee prioritized meeting a metric over ethically helping a customer. As a result, I am now out of money and forced to deal with the consequences of an improperly set up account. I feel relief no longer being a Verizon customer, but this experience was unacceptable. Do better, Verizon.

Best Customer Service I have received in a long time!! Jordan was a phenomenal sales associate and…read moretruly made the trade in process with my phone move seamlessly!! If I could give 10 starts I definitely would!!!

My husband and I had a great experience at this AT&T off of Warner and Val Vista. I believe his…read morename was Jordan. We came in to purchase an iPhone and he was working with someone at the time. He made sure to let us know how long he would be with the family he was working with, so we walked around Target for maybe 20 minutes, came back and only waited an extra minute or 2 (we weren't in a rush). He talked us through everything, recommended things, and made sure we had all the information before I could ask a follow up question. He was kind, respectful, and knowledgeable

Customer service reps are unfriendly. Changed phone one day after purchase and was charged an extra…read more$75 re-stocking fee, terrible cell tower service, internet not available where I live, everytime I call c.s. it's a long wait, have to wait on hold forever!! Worst cell service ever.

I used to hate going into this store and hadn't for a couple years. Recently though, I had a very…read moredecent and genuine experience getting a new phone with Hailey and Andrew. They went above and beyond to make sure I got what I wanted at the best price. I will be going back!

I stopped by T-Mobile just a few minutes before closing after dealing with a stressful email…read morehacking situation that forced me to completely wipe and restart my iPhone. Honestly, I expected to feel rushed since the store was already shutting down -- but Rose and Brandi completely changed that experience. These two were absolutely phenomenal. Even though I kept them late, they never once acted annoyed or impatient. They stayed positive, answered every single question I had, and truly made me feel like they cared about helping me get everything back up and running. Their professionalism, kindness, and patience were next-level. In a time where genuine customer service feels rare, Rose and Brandi delivered world-class service with smiles on their faces the entire time. Experiences like this are exactly why I'm glad I chose T-Mobile -- and especially this location. They've earned a customer for life. If they're not there, I'll honestly come back when they are. Thank you again, ladies. You were both a breath of fresh air during a really stressful situation!

I had a highly disappointing experience at this store trying to upgrade my phone. The associate who…read moreassisted me, "J," was entirely unhelpful. When the upgrade ran into a minor technical glitch, he checked one page on his screen, made two inaccurate guesses about account promotions, and immediately gave up. He didn't ask a manager for assistance or call their support line to fix the issue. His "fake nice" demeanor made it clear he simply didn't want to exert the effort for a standard upgrade, likely because it didn't net a major commission. To prove how simple the fix should have been, I walked out to my car and completed the entire upgrade myself on the T-Mobile app in less than two minutes. Poor service and a complete lack of effort. I will be taking my business elsewhere.

The gentleman who works there is always so kind and courteous. Just a nice laid back vibe with the…read morework being done quickly and turning out great. They then always make sure to follow up on how your experience was. You may not need the every day, but when you do, you'll be grateful for them!

This place sells phones that have installment plans still owed on them- then ignores your calls…read morecommunications everything when you try to exchange or get a refund. Even ignored law-enforcement when the phone was reported stolen. Criminal selling practices buyer beware.

fast and efficient mobile repair. fixed my cracked screen on my iPhone. great communication.read more

Great guy and very good service i needed my phone fixed as soon as possible and he got it done!read more

I'm very happy with the customer service. The guy Mobile expert Argos S. Was very kind and patient…read morewith us that whole time, he did a great job at servicing us and giving us all of the promotions and info. Very professional attention at this T-mobile location in general as well. Very recommended!

This location is filled with super helpful people!! We have been to many t-mobile stores and they…read morewe do not have good experiences. Kevin was EXTREMELY helpful and patient! He explained very throughly with the breakdown of pricing. Thank you so much for your help Kevin!

These guys saved my phone! I'm so grateful. Great value, great service, courteous, and got my phone…read moreback fast. Thank You!!

I had my IPad glass replaced. Great service, good prices, they had it done in two hours. I will…read morerecommend everyone to use their services.