From the moment we stepped in, Harshal was able to quickly and smoothly assist my family and I. He…read moremade the process extremely easy and even set us up to message him with any questions after we have left. I've been experiencing an issue transferring my cell number from another network to Verizon and Harshal has been extremely attentive to ensuring I'm set up for success. He's been extremely knowledgeable about the entire situation too, which has made the entire experience just amazing. Aside from the extremely helpful mannerisms, there's something to appreciate about walking into the store and being handled with such care. As someone who has worked in customer service for years myself, the level of professionalism and demeanor from this Gilbert team is outstanding. Outstanding job, Harshal! Corporate, if you read this, you're doing a GREAT job at the Gilbert Verizon store.

If you have a question about your phone go to Serggio. He has a lot of experience and is all about…read morecustomer service. I give him a 10/10. Thank You Serggio for your time.

Keenan is the reason I switched to T-Mobile today. I visited the Verizon location in Gilbert a few…read moredays ago to have a second number perk added to my account. I have used this perk before and am familiar with how it works. Instead of assisting me with my request, Keenan appeared to use my account to meet a sales metric. Rather than adding the second number perk correctly, Keenan added an entirely new line to my account and used my device's second IMEI so it appeared as a discounted second line, when in reality I only have one phone. In addition to this, he added multiple unwanted perks to my account (HBO bundle, Disney bundle) and a protection plan, effectively duplicating services for a phone I do not have. I was also charged a $40 activation fee, which he claimed his manager would waive, but it never was. As this was happening, I began receiving multiple emails from Verizon and questioned him in real time. He blamed the system for adding these unwanted features rather than taking responsibility. That evening, I spent over four hours on the phone with Verizon customer service trying to correct the issues. My bill had increased by over $100, and while support attempted to fix the errors, it caused further problems, including my cellular data not working. Verizon ultimately had to rebuild my account entirely. At that point, I gave up. This situation occurred because an employee prioritized meeting a metric over ethically helping a customer. As a result, I am now out of money and forced to deal with the consequences of an improperly set up account. I feel relief no longer being a Verizon customer, but this experience was unacceptable. Do better, Verizon.

5 Stars - Carter is the BEST!…read more I experienced a frustrating Verizon issue that lasted for almost two months--Carter at the Verizon store at 56 S. Gilbert Rd. Unit 107, Gilbert, AZ 85296, is the only one who truly helped. We were on the phone with customer service for over an hour, and he was driven to get it resolved. He wasn't going to stop until everything was fixed--and he delivered. He was professional, friendly, and genuinely cared. I've dealt with many reps before, but no one compares to Carter. He even recommended some great local food spots while we waited--just a great experience all around. If you need real help, go to this Verizon store in Gilbert and ask for Carter. Thank you again for helping me stay with Verizon!

Best Customer Service I have received in a long time!! Jordan was a phenomenal sales associate and…read moretruly made the trade in process with my phone move seamlessly!! If I could give 10 starts I definitely would!!!

My husband and I had a great experience at this AT&T off of Warner and Val Vista. I believe his…read morename was Jordan. We came in to purchase an iPhone and he was working with someone at the time. He made sure to let us know how long he would be with the family he was working with, so we walked around Target for maybe 20 minutes, came back and only waited an extra minute or 2 (we weren't in a rush). He talked us through everything, recommended things, and made sure we had all the information before I could ask a follow up question. He was kind, respectful, and knowledgeable

Customer service reps are unfriendly. Changed phone one day after purchase and was charged an extra…read more$75 re-stocking fee, terrible cell tower service, internet not available where I live, everytime I call c.s. it's a long wait, have to wait on hold forever!! Worst cell service ever.

I used to hate going into this store and hadn't for a couple years. Recently though, I had a very…read moredecent and genuine experience getting a new phone with Hailey and Andrew. They went above and beyond to make sure I got what I wanted at the best price. I will be going back!

We had a follow up visit to this T-Mobile Experience Store and once again were blown away by the…read morefriendliness and expertise of the staff. Special shout out to Jay and Lori for making our experience a memorable one. Thank you for your help!

If I could give 0 stars I would. I had an extremely…read moredisappointing and honestly upsetting experience at the T-Mobile Experience Store in San Tan Village Marketplace. My husband went in for assistance, and instead of being treated with basic respect, he was mocked and spoken about in a completely unprofessional way by the short, chubby, old lady manager that was on shift today April 27th when he arrived 1:50pm-2:20pm when he left. This wasn't just poor customer service, it was outright disrespect. No customer should ever feel like they're being laughed at or talked down to while trying to get help. The fact that this behavior came from someone in a management position makes it even worse, because that's the standard being set for the entire store. We trusted T-Mobile as a company, but this experience completely changed how we view this location. If leadership behaves like this, it's hard to expect anything better from the rest of the staff, which showed whoever was working the floor at the time as well. I strongly recommend that corporate look into this store's management and review their in-store conduct and camera footage if available. Situations like this should not be ignored and I wish my husband was recording instead of having me on the phone with him listening to her disrespect him. Until this is addressed, I would not feel comfortable returning to this location and neither should anyone else.

The gentleman who works there is always so kind and courteous. Just a nice laid back vibe with the…read morework being done quickly and turning out great. They then always make sure to follow up on how your experience was. You may not need the every day, but when you do, you'll be grateful for them!

This place sells phones that have installment plans still owed on them- then ignores your calls…read morecommunications everything when you try to exchange or get a refund. Even ignored law-enforcement when the phone was reported stolen. Criminal selling practices buyer beware.

Excellent customer service! I went in to buy a phone, and I was presented with various options. I…read morefound the perfect one and will definitely return for my future purchases! Check them out!

sierra at the Target Store assisted me in signing up for Consumer Cellular today. Verizon gave the…read morewrong code and we spent hours trying to fix their mistake. Sierra never gave up and finally we were able to get the correct code from Verizon and get my phone set up..During that time, while we were placed on one hold after another, she waited on other customers and never lost her cool. Several seniors came by for assistance. She handled their problems, treated them with kindness and respect.. I am 87 so also a senior. I have no respect for Consumer Cellular because they employ dedicated employees like Sierra. She deserves a raise! Thank you.

I'm very happy with the customer service. The guy Mobile expert Argos S. Was very kind and patient…read morewith us that whole time, he did a great job at servicing us and giving us all of the promotions and info. Very professional attention at this T-mobile location in general as well. Very recommended!

This location is filled with super helpful people!! We have been to many t-mobile stores and they…read morewe do not have good experiences. Kevin was EXTREMELY helpful and patient! He explained very throughly with the breakdown of pricing. Thank you so much for your help Kevin!

They were a ton of help. Stopped in with a screen that wouldn't respond and they showed me how to…read moreforce restart my phone and fix it without ever having to check me in or charge me. I was braced for at least a $100 repair and a couple hour wait -- in and out in 5 minutes. I will definitely be going out of my way to use them in the future. Highly recommend. Oh and the artwork hanging up in their lobby is pretty cool too.

Absolutely amazing and quality service! I really needed my phone repaired and I was able to…read morereceive it in about an hour.

Got mixed estimates of how long it would take to replace my phone battery. I was told 15-30 and it…read moretook an hour. Their quote beat out everyone else, and service was alright, but it may be on its way down. They have pre owned iPhones for sale, but not more than 10-15 at a time. Cool place to check out, but not very uptempo in terms of service.

Helpful and honest. My son's laptop wasn't charging and Mark was able to give us a simple fix…read morewithout even charging. Very knowledgeable and quick service!