Came here to get a new Iphone17Pro. The wait was about 1/2hr. They don't take appts. Matt was the…read moreguy who helped me. I inquired about their internet, but it wasn't available in my area currently. They didn't have the Iphone17Pro in white, in stock so it had to be orders & delivered to my house. Overall the service was pretty seem-less and positive.

I walked in looking for a phone and a simple plan. They were in the way instead of making it easy…read more I left.

Excellent customer service! I went in to buy a phone, and I was presented with various options. I…read morefound the perfect one and will definitely return for my future purchases! Check them out!

sierra at the Target Store assisted me in signing up for Consumer Cellular today. Verizon gave the…read morewrong code and we spent hours trying to fix their mistake. Sierra never gave up and finally we were able to get the correct code from Verizon and get my phone set up..During that time, while we were placed on one hold after another, she waited on other customers and never lost her cool. Several seniors came by for assistance. She handled their problems, treated them with kindness and respect.. I am 87 so also a senior. I have no respect for Consumer Cellular because they employ dedicated employees like Sierra. She deserves a raise! Thank you.

10-6-2022 UPDATE Had a little issue with my phone, it's been…read moreacting up for the last couple weeks and today it just kept dropping all of my calls, so annoying. They were kind of busy but it didn't take long for me to meet Emily she was so helpful, and professional and figured out what was going on. Thank you Emily I do always seem to get the best who works at this particular store.

No customer service . They are pathetic they just want to sit there and do nothing. They send…read moreeveryone to the Apple Store. Lazy salesman.

Trading in my iPhone 13 for a 17 was painless - I received $849 for my trade in and came out with a…read morenew phone for "free". I scheduled a service appointment online and had no problem getting seen when I came 15 minutes early. They didn't have a large selection of colors in stock so I could only choose from black. My service advisor also wasn't very personable.

Amazing Alex! Do you ever dread upgrading to new phones…read morebecause you know the process is worse than buying a new car? That was us! We arrived armed with skepticism and left totally awed by Alex Clark and the transparency of the experience. I have a gut instinct about people and Alex quickly won my trust. He explained every absolute detail known to man regarding the phones, the contracts, the options without pushing for a decision. There was no expectation to leave with new phones- he would give us the printed bid- yes you read that right-the PRINTED bid. In the past I have walked from upgrading my phone when I was presented with a multitude of verbal quotes-nothing in writing,-and promises my bill would be lower than my previous bill- but no definitive agreement. Not with Alex- he would have met with us all day answering any questions we had- we never felt rushed. What we did feel was respect, patience, clarity and actually joy as Alex continued to deliver both professionally and with his endearing enthusiasm. Yes we left with new phones, and several Verizon products. We hope Alex never leaves Verizon- but we know he is a gem and may be snatched up in another capacity. A plus for Alex and a minus for us. When you want an exemplary phone buying experience ask for Alex Clark.

Went in to get help with replacing my daughter's iPad after AT&T's insurance provider shipped us…read morethe wrong replacement device and then gave us the runaround. Derek was helpful as always and Colin gave great customer service making it really fast an easy to get the right device shipped to our house in a couple of days. Really appreciate this place!

Super helpful and always nice and pleasant to deal with. Great value as always! Thank you guys :)read more

Popped in again because some blind setting had accidentally gotten turned on my phone and was…read moredriving me nutty and Justin was able to solve the problem within minutes. I am so grateful!

On Thursday, March 12 at 11 AM we attempted to upgrade both of our phones only to find that the…read morestore was not open. I called the store thinking perhaps the manager was in the back and had locked the door for security reasons. However no one answered the phone as well instead, we will be going to a location that we know and trust.

jacob was amazing, he was very knowledgeable on information regarding my plan. I would highly…read morerecommend this store. very accommodating and friendly. I would do 10 out of 10 if I could

What does the T in T-Mobile stand for? Terrible? Trying to get customer service is Tiresome. Phone…read moreservice is Temperamental. Time and Time again so many dropped calls! And if you have a billing question... Won't make this mistake again.

I walked into this UBreakiFix location hoping for help with a cracked screen on my…read morebarely-one-month-old Verizon flip phone. What I got instead was a cold dismissal and an attempt to charge me directly--despite the fact that my phone was still under insurance. It genuinely felt like they were trying to double dip: make me pay out-of-pocket while also billing Verizon. But what really shocked me was the attitude. They stood firmly behind a multi-billion dollar corporation instead of helping a real person who just spent good money on a brand-new phone. No empathy, no effort, no customer service. Just a shrug and a bill. Thankfully, I found the 7th Street location in Phoenix, and they were everything this place wasn't--kind, helpful, and got my phone fixed through insurance in just a few hours. Bottom line: if you want to be treated like a human being, skip this location. They've clearly forgotten who keeps the lights on.

Was a great service and speedy I highly recommend to anyone that needs a repair…read more Good Value for repairs

I have fond memories of visiting the Apple Store at the Scottsdale Quarter over the years. I have…read morepurchased items from this location, stopped by for help, got a replacement iPhone, and more. Today, I stopped by to sell an old MacBook back for store credit and also to ask a general question about a new MacBook I just purchased recently. I appreciated the service and resolution. When my wife and I entered the Apple Store, we quickly saw an Apple associate (identified by their colored shirt). We were asked what we needed and quickly checked in and brought over to a set of display tables where we waited for an associate to wrap up with two other customer before she asked how she could help us. The associate (Michelle) quickly exchanged our old MacBook for an Apple gift card and asked us what other questions we had. Michelle referred us to the Apple Support team to answer questions about transferring music from one MacBook to another. She then introduced us to UNiDAYS and demonstrated how that would work to save us money on a MacBook, iPad, or Apple Watch. We appreciated Michelle for answering all of our questions in a short amount of time. The store is laid out well with tables with items on display with other items on the side of room. There was also a classroom at the back of the store for sessions offered throughout the day. You can learn more about the Scottsdale Quarter location at https://www.apple.com/retail/scottsdalequarter. It is open daily from 10 AM to 9 PM except for Sunday when it is open from 10 AM to 6 PM. At this specific location, they offer many different sessions including a demonstration of Apple Vision Pro. They also have their Genius Bar (for technical support) and you can shop by drop-in, order a pickup in store, or make a reservation in advance for repair. With Apple being a huge product nowadays, having a store where you could do pretty much anything you want to do regarding Apple or its devices is a must have. I certainly recommend visiting any Apple Store, but definitely the Scottsdale Quarter location.

Apple I am livid…read more Had a iPhone 13 Pro as well SEVERAL in the past all the way down to the original iPhone. Always have been happy... even bought for other family members and encouraged others to buy them.... TILL my upgrade to an iPhone 16 Pro... to which NEVER has been able to be backed up. I have gone to Apple stores and they (multiple workers) were ALL stumpt. As almost nothing on the phone... to include deleting all pictures, texts, a majority of apps and turning off back-up options etc. and this iPhone 16 Pro still WONT BACK UP! I Have downloaded all available updates. My 13 Pro had hundreds of messages, photos/videos, has SEVERAL more apps etc.... And NECER HAD AN ISSUE... and yes I have even deleted the 13 PRO from my iCloud in attempt to resolve... and still can't get this 16 PRO to update. The 16 Pro, Has always had under 800MB at the most when attempted to back-up... when 5KB is supposed to be available without having to pay more to upgrade to more storage (iCloud+). Workers and Leads at store says only Support over the phone can help... so I reached out to them. When speaking with a lead she seems work off a directional trouble shooting chart without any regard to common sense, specific circumstantial reasoning or reasonable customer service resolution. As if it does work for the chart then they can't (in really they just won't) take care of anything or take any accountability with their thousand plus dollar product. It's like they are tell me "Oh well, skip rocks"! Apple continues to say only two options are: 1. Manage Apps and Storage on phone ... even though it has been made clear there is a ridiculous amount of available space that should be able to be backed-up. Going even as far to Deleting almost everything and turning off back ups on apps have not even worked either. 2. I pay for more storage by paying for iCloud+... even though what I have in my phone doesn't even make a dent in what I should already have without having to pay former storage!!! They are refusing to escalate this any further and say those are the only two options... well really only one because we have already attempted everything when it comes to managing storage and apps by deleting /turning of back-up options to them.

After I went to Yelp to share my experience when trying to have a screen repaired under warranty, I…read moreread the other reviews... Should have done so before I bought the Groupon and had my iPad repair done here. Although the repair went fine, my screen cracked in the middle when I literally just picked it up (in a protective case) one day. After going back in, to say the owner ought to read his reviews on Yelp... The nice receptionist tried to explain that they were trying to change their ways, had a new staff, were aware of reviews... Apparently, he has fired all his staff and gotten new people, but the OWNER has not changed to provide good service.... I get that Apple screens crack when dropped... My phone is cracked too. and if I dropped it I'd have taken it back here to be repaired. He could have at least offered a solution - maybe a two-for-one!? Or some compromise... I'm such a proponent of small, local businesses it pains me to say... Stay away! Sometimes there's a reason for continuous Groupon offerings! This is a business rope for repeat customers, but A&A will never see that word-of-mouth FREE advertising that is vital to a successful small business!

This place is sub par. I bought a groupon and dropped my iPad off to get fixed. The gentleman in…read morethe store said it would take 1-2 days to fix but it ended up taking about 3 weeks total. In addition to that their voicemail box is constantly full and they are not responsive at all. Do not drop anything off there for fixing.