You will find Apple at the Scottsdale Quarter Plaza. I walked in when they opened so it wasn't too…read morecrowded. There's some major construction going on inside. I'd be anxious to see what it is once they're finished. I looked at watch bands and iPad covers. Nothing out of the ordinary. Staff are always ready and willing to help. Shared street, covered and valet parking.

I have fond memories of visiting the Apple Store at the Scottsdale Quarter over the years. I have…read morepurchased items from this location, stopped by for help, got a replacement iPhone, and more. Today, I stopped by to sell an old MacBook back for store credit and also to ask a general question about a new MacBook I just purchased recently. I appreciated the service and resolution. When my wife and I entered the Apple Store, we quickly saw an Apple associate (identified by their colored shirt). We were asked what we needed and quickly checked in and brought over to a set of display tables where we waited for an associate to wrap up with two other customer before she asked how she could help us. The associate (Michelle) quickly exchanged our old MacBook for an Apple gift card and asked us what other questions we had. Michelle referred us to the Apple Support team to answer questions about transferring music from one MacBook to another. She then introduced us to UNiDAYS and demonstrated how that would work to save us money on a MacBook, iPad, or Apple Watch. We appreciated Michelle for answering all of our questions in a short amount of time. The store is laid out well with tables with items on display with other items on the side of room. There was also a classroom at the back of the store for sessions offered throughout the day. You can learn more about the Scottsdale Quarter location at https://www.apple.com/retail/scottsdalequarter. It is open daily from 10 AM to 9 PM except for Sunday when it is open from 10 AM to 6 PM. At this specific location, they offer many different sessions including a demonstration of Apple Vision Pro. They also have their Genius Bar (for technical support) and you can shop by drop-in, order a pickup in store, or make a reservation in advance for repair. With Apple being a huge product nowadays, having a store where you could do pretty much anything you want to do regarding Apple or its devices is a must have. I certainly recommend visiting any Apple Store, but definitely the Scottsdale Quarter location.

Customers: James and Leona Roberts--Team Roberts Location:…read more2902 N. Scottsdale Rd, Scottsdale, AZ Date: 03/07/2026 Salesman: Durrell Favor--phone:480-299-7919 Purchased: Family plan with 3 New iPhones If you are going to the Verizon store in Scottsdale, do yourself a favor and ask for Durrell Favor! He helped the Roberts family purchase three new iPhones, and the experience was absolutely outstanding. Durrell was patient, funny, kind, and had such a genuine down-home personality that made the entire process enjoyable. He took his time with us, found us great discounts, was completely honest, and made sure we were fully satisfied before we walked out the door. Let's be real--how many salespeople actually provide that level of service these days? Not many! Durrell truly goes above and beyond. If you want a quality, honest, in-and-out experience, Durrell is your guy. He will hook you up and send you out happy with your new phone! The Roberts family is officially locked in with Durrell forever--so don't try to ghost us! LOL. Nothing but love and appreciation. Keep selling those iPhones, Durrell. You've definitely got the gift! -- James & Dr. Leona A. Roberts Team Roberts

Worked with Payton today in Scottsdale store. So very fortunate to have such a knowledgeable person…read moreworking for you honestly it's so refreshing to have somebody who knows what they're doing. Take patients in time to help assist you if you had a 10 star review I'd give it.

Mike B. is helping us today. My husband came in the other day and he wasn't here so he left and…read morecame back today just to work with Mike. They have a bond, Mike knows what he is talking about and provides great service

Please... Do NOT use this 3rd party store. If anything goes…read morewrong they will NOT help you. They are indifferent and act like you are a nuisance. The sale went great.. of course but if something breaks.. beware they are NOT going to help you

As a professor teaching surgical technologists and nurses--with a medical background including…read moredoctoral training and a neurology certificate--I have spent years explaining precision, critical thinking, and what it means when something is truly "in critical condition." Let me just say... my computer was there. And it needed a transfer / transplant of all my data for years. And then I took it to UBreakiFix. Now, I expected a repair. Maybe a polite "we'll do our best." What I got instead was Incredible IT service and more like a full-scale neurological intervention--minus the operating room and the dramatic music. If a neurosurgeon restores the human brain, then UBreakiFix restored the soul of my computer. They fix it--they revived it, optimized it, and sent it home functioning better than it had in years.

I walked into this UBreakiFix location hoping for help with a cracked screen on my…read morebarely-one-month-old Verizon flip phone. What I got instead was a cold dismissal and an attempt to charge me directly--despite the fact that my phone was still under insurance. It genuinely felt like they were trying to double dip: make me pay out-of-pocket while also billing Verizon. But what really shocked me was the attitude. They stood firmly behind a multi-billion dollar corporation instead of helping a real person who just spent good money on a brand-new phone. No empathy, no effort, no customer service. Just a shrug and a bill. Thankfully, I found the 7th Street location in Phoenix, and they were everything this place wasn't--kind, helpful, and got my phone fixed through insurance in just a few hours. Bottom line: if you want to be treated like a human being, skip this location. They've clearly forgotten who keeps the lights on.

Salesman at the Baseline and Dobson location was helpful and knowledgeable. The sales people at the…read moreother Mesa location were abysmal.

Fixed my phone very quickly! Most other locations said they didn't have time but this one got me in…read moreand out in under 30 mins

Well, let me tell you, I wasn't happy going into this store because the replacement iPhone which…read moreASURION sent me worked for half a day and then died. So I was without a phone to do a road trip from San Francisco to Phoenix. (Ya, no maps, no ability to call road service or 911 if needed for 2 days!) My unhappiness had nothing to do with the personnel at this shop. But I was frustrated that AT&T (who handles the warranty on these phones) had sent out this useless piece of metal to replace another iPhone that stopped working. BUT....the guys at this shop (Enrique & ??) were so customer service oriented that I couldn't be angry with them. They dialed Asurion for me on their phone (because I have no working phone) so that I could straighten things out with them. Then they referred me to a great repair shop nearby (doing a review for them too!) for a broken screen on my daughter's phone (rendering it unable to use too.) Since I was new in town, they also told me a little bit about the area and about a food truck festival happening this coming weekend. These gentlemen could serve as ambassadors for Phoenix - they were first-class all the way with their customer service and professionalism. I wanted to be an irate, angry, menopausal woman. But they made me be the pleasant lady that I can be and enjoy the rest of the day. If you ever need to go to an AT&T retail store - you can't go wrong by coming to this one in Scottsdale.

Went by to get new internet- Friday at 3..... doors locked-…read more Called a few times- 5 min later get a guy answering- I asked why the doors are locked during normal business hours- said he was on a break- and the sticky note fell Awesome- thanks AT&T Fun trying to do business with you

Super friendly and knowledgable! Got two phones upgraded quickly! Our new phones are great!read more

Warning! DO NOT SWITCH FROM VERIZON!! I'm so sorry I did. Daniel from AT&T actually told me to go…read moreback to Verizon if I was unhappy. He was the only person in the store and I don't think he was knowledgeable. There were 5 other unhappy customers there! When he finally got to me he simply told me to buy more space. What a copout! There was a snowbird with children in the car whose GPS stopped working. She was flustered and didn't know where to go. He told her to go to the Apple Store (he didn't know how to help and didn't want to). She asked where it was and he told her the street. She asked for an address and directions and he refused to help at all actually saying "I'm not going to do that." Another customer ended up helping her. And why do they only have one person in the store most of the time? Verizon had 4-5 helpers because they care about customer service. I'm coming from Verizon and I'm so sorry I switched. Costco had a good deal financially that was enticing. It was cheaper but I lost the customer service. BUYER BEWARE!!!

Popped in again because some blind setting had accidentally gotten turned on my phone and was…read moredriving me nutty and Justin was able to solve the problem within minutes. I am so grateful!

Diego and Alexis were very sweet and professional and took the time to understand my needs and…read moreconcerns and helped resolved the situation along with doing a great job at upselling me a Hotspot router. Thank you both for your kindness!