Helped me with my issues, patience, figured out why my phone (not the service) was having issues…read more Very quick immediate help as soon as I watched through the doors as well.

About 4 years ago I switched to t moble and at that time I was sold for $10.00 3 tracking devices…read more Well they totally malfuntioned, and spending 3 weeks in Europe with them saying our luggage was in /denver and Munich. That it is what it said for 3 weeks and when we got home to Arizona it still said they were in Denver and Munich. I took all 3 back to the Casa Grande az store where I got them and they said that was good, all I needed to do. Now since I was on Auto Pay and paperless I didn't realize I was being charged for them. On Sept 6 or 8, 2025 I cancelled my t moble account #980383296, but I was charged $80.11 on Sept 13. Thn today in the mail I get something that says I have a credit of $17.00. When I went to the store to see how I could get my refund, I was told that I hadn't cancelled the trackers properly and that they would still be charged off to my account. My auto pay has been cancelled, and I will not pay for something I returned in good faith,, and have actually been paying for for 4 years. I want this all cancelled and I really would like to get a refund. I will not pay another cent and if I get charggrd for them in the future I will report this a fraud. I actually did have several problems with t moble while I was with them and although they kind of took care of the problems sort of, but never a true fix

They NEVER answer their phone!!! AI "associate" is also no help. Even left VM for callback to no…read moreavail!!

It has been only three days since I spoke with a Cox representative to switch fro T Mobile to Cox…read morejust because of their internet is through fiber optic, but I am already regretting the decision. Especially after I drove from Coolidge to this Cox store in the hopes of getting some help. I didn't realize that I would run into two very obnoxious woman, the one who ask if she could help with a frown on her face to the other woman next to her that chimed in for no reason. I have never met such rude and unprofessional behavior from any business establishment before. If this is an example for the rest of Cox communications , then I will suggest to anyone I meet to run away from theses rude and unprofessional people.

Very informative and an overall lovely experience. I came in to the store because I had trouble…read morewith my phone and was greeted by Peiton. He was able to diagnose and fix the problems very efficiently while we had a great conversation. Definitely would recommend to anyone. 10/10 experience.

WORST CUSTOMER SERVICE EVER IN THE CASA GRANDE STORE. I just switched 3 phones from AT&T to…read moreT-mobile. We went in to the Promenade store to get some help setting up our new phones. We were in there for about 20 miniutes before one of the guys checked us in and asked why we were there. He waited until another customer came in before doing so. He was helping a young lady who had a small child and they were eating dinner at the table. My kids had gone out the door 2 or 3 times because it was taking so long. He was flirting with the girl he was helping and having a personal conversation with her. Now were going on 50 minuites. The second sales guy finished with his customer and goes over and sits at the table with a 3rd sales guy helping a lady, he just sits there scrolling on his phone. At 6pm he goes in the back gets his stuff and leaves. So obvious that he didn't want to help us because he was getting off shift soon. Then the guy flirting walks up to me and ask me to tell my son and daughter & law not to go in and out the door. I asked him why and he said because his boss counts how many times the door opens and counts it as a customer. I said he knows how many customers came in because you are checking them in. He tells me just to tell them not to go in and out! I told him I was going to call his boss and he said go ahead and do that! We left. If it wasn't for the fantastic customer service I got when signing up for the phones on the chat, I would cancel these phones.

I have six business lines for my HVAC company. One line went down. I have insurance and protection…read moreand they told me to go to .com website to get my phone replaced had to wait four days for it to be here if that was the main line, I wouldn't be able to communicate with my customers for four days they don't care. They tell you I'm sorry I care about you. I want to resolve this, but does nothing for you. I will tell all my business owner friends to get away from Verizon and go with anyone else. I will never go with Verizon again.

I bought a new IPhone and was having some issues. Joshua at this location was amazing. He was so…read moreknowledgeable and patient. It wasn't easy but he got everything working perfectly. I highly recommend this location.

Located on east side of Florence Blvd in Casa Grande which makes it easy to find from their…read morerecognizable good sized signage. Parked right in front of store. Employees greeted me & were helpful regarding replacing a battery in my vintage Armitron Snoopy watch from the 90s. Pleasant interaction with both men working there. They were able to replace without damage while I waited. Price felt a wee bit high (a little under $20 with tax). But I know employees don't set prices so I'm kind of torn on a 4 or 5 star rating as that's my only gripe. Hmm, let's do 5 stars because I'm so glad they were able to help me so quickly.

Going out on a limb since we haven't picked up our iPad yet, but so far the service we received was…read morefantastic! We wanted to stay local to purchase a new battery. The store staff was friendly and efficient, and the price was exactly what we expected.

Excellent customer service both times I had to go there because the online customer service with…read morecorporate was of no help. The two ladies who helped me in store were knowledgeable and very helpful. They did exactly what I needed and were friendly. If you are having problems with resolving issues online with Boost, go to the store and get the help you need.

The associate was very condescending and rude. She would not give me her managers name and…read moreproceeded to tell me if I wanted to talk to her I could come back tomorrow and see if she was available. She refused to reach out to a supervisor when I requested to speak to one. I had gone in for assistance andthe morning associate was kind and very helpful. She quoted me a price but when I went in the afternoon, the associate charged me double and said well maybe she was giving you a discount and I don't go that. She would not honor the price that was given just 3 hours prior.