I made an appointment at the Casa Grande, AZ AT&T store for Friday, July 17th at 9:00 AM. There…read morewere only about three other customers around when the doors opened right on time. I went inside and checked myself in at the kiosk, then explicitly informed an AT&T representative that I had a 9:00 AM appointment. Instead of acknowledging me, she completely ignored what I said and just kept talking to another customer. She didn't even give a basic courtesy like, "I'll be right with you." When she finally did assist me to change my screen protector, the only actual conversation she bothered to have was trying to upsell me on my phone plan and asking if I had AT&T internet. Very poor customer service at this location and zero acknowledgment of scheduled appointments.

I came here to buy an iPhone. After getting hit up not once but twice in the parking lot for…read morecigarettes and loose change I made my way inside. They were not terribly busy, but I waited, and waited, and waited. I was never greeted or advised somebody would be with me shortly although a lady who works there did glance in my direction with irritation over her phone a few times before dismissing me with her eyes. When it became apparent I didn't want to just leave without talking to somebody she signed, hung up her personal phone and meandered over. I told her what the model I was looking for right down to the phone specs and she said they didn't have it, but offered to sell me an upgraded version. When I told her I wasn't interested in that she told me to shop online for what I wanted. What ... the ... heck? I've had AT&T since they were Cingular and have never left one of their stores with that kind of a look on my face. When I got into the car my wife didn't say a word to me. She just glanced over at my expression, put the car in drive and took me to the nearest Dutch Brothers.

Helped me with my issues, patience, figured out why my phone (not the service) was having issues…read more Very quick immediate help as soon as I watched through the doors as well.

About 4 years ago I switched to t moble and at that time I was sold for $10.00 3 tracking devices…read more Well they totally malfuntioned, and spending 3 weeks in Europe with them saying our luggage was in /denver and Munich. That it is what it said for 3 weeks and when we got home to Arizona it still said they were in Denver and Munich. I took all 3 back to the Casa Grande az store where I got them and they said that was good, all I needed to do. Now since I was on Auto Pay and paperless I didn't realize I was being charged for them. On Sept 6 or 8, 2025 I cancelled my t moble account #980383296, but I was charged $80.11 on Sept 13. Thn today in the mail I get something that says I have a credit of $17.00. When I went to the store to see how I could get my refund, I was told that I hadn't cancelled the trackers properly and that they would still be charged off to my account. My auto pay has been cancelled, and I will not pay for something I returned in good faith,, and have actually been paying for for 4 years. I want this all cancelled and I really would like to get a refund. I will not pay another cent and if I get charggrd for them in the future I will report this a fraud. I actually did have several problems with t moble while I was with them and although they kind of took care of the problems sort of, but never a true fix

Absolutely horrendous service, do not recommend to anyone. Save yourself the time and go with…read moreStarlink or Metronet. I wfh and have a family member whose medical device requires Internet connection, this company is wasting my time and my money everyday of their "service". We recently moved to Casa grande 6/30 and did the legwork to make sure we were set up with Wi-Fi before to moving in a week prior. I was repeatedly told that all I have to do is plug-in, and I was advised NOT to schedule a pro install because it "would take about a week" and that in most cases they just require plugging in. THIS IS NOT THE CASE! Upon picking up July 1, I immediately ran into issues. I was provided the router itself + yellow cord. I live in a new build community that has Cox fiber optic, so there should be 0 problem. The cord provided does not fit anywhere in my house. I watched the installation videos that was provided to no avail. I call the branch for help, and someone from the store walks me through my home via phone. None of the solutions work w/ the cable they provided. There is 1 plug in my home that already has a 3 inch cord protruding out of it. They advised me to try this out, and even when plugging in & connecting the router to power, the Wi-Fi on my device shows "No Internet connection". It is from there that they escalated me to tech-support, where I had to explain my situation again to no avail. I transferred again to someone else, who walked me through everything (and walked me through my house), & still nothing. She then advised that she scheduled an appt for a tech to come on July 3 between 8-10am Come July 3, I call the branch at 9:55 (5 minutes prior to the END cap for their window) to see when I can expect them, and was transferred because the branch was closed per the answering machine. The 1st person I spoke to stated that I do not have an appt at all for installation and they have no idea why I am under that guise. I tell them my experience and advise them that they need to get a tech to my home since this is the 2nd mistake made. I am then escalated to a manager, to which they tell me I DO have an appt scheduled but there's not a timeframe, just that it is today (7/3). I asked him to send me this in writing via email, and he tells me he does not have the access to do so. I confirmed again that a tech will be coming to my home and he says that someone will call me within the next 1-2 hrs when they are coming. 3 hours after that phone call with no tech, I call the COX again, someone the local branch answers. I explain my whole situation and all of the escalations. This is where an employee tells me that I did not have an appt for install or anything for a tech to come, rather that it was scheduled as an appt at the branch and I would need to reschedule for the next week. This is absolutely ridiculous. I have never seen this LOW level of customer service and lack of internal company communication in my life. The person from the branch tries to walk me through the issue, going through the same situations for the 5th time. Having me walk through my home while on the phone explaining everything to no avail. Even with buying my own co-ax cable in ATTEMPT to make this work (because clearly the equipment that Cox is not working) this does not work. The router still shows no Internet connection. The person at the branch was only able to set me up for a NEW appt DAYS later. Due to COX's mistake and the company's continued lack of regard for customer experience + the extenuating circumstances of WFH & having someone who is dependent on connection for a medical device-- they should have scheduled this first thing! The "best" they have is an appt 1.5 wks after pickup after TELLING me I didn't need pro install! Then a rep calls me this morning to try and sell me on additional offers " to make sure I'm reaping all the benefits of Cox prior to install" What. A. JOKE!

They NEVER answer their phone!!! AI "associate" is also no help. Even left VM for callback to no…read moreavail!!

Very informative and an overall lovely experience. I came in to the store because I had trouble…read morewith my phone and was greeted by Peiton. He was able to diagnose and fix the problems very efficiently while we had a great conversation. Definitely would recommend to anyone. 10/10 experience.

After over 10 years of service with them with a Business count. We decided to switch over because…read morewe found out we were being charged or a iPad service fee we never had with them. We were supposed to get a refund but never received it. However what we did receive was a bill we were told to not to pay many times and to ignore. Hen we were sent to collections. I have proof of all the phone calls about the refunds promised and to ignore bill. Don't bring your Business with T-Mobile unless you want money stolen from you and false promises. Never again!

Phone just quit and wouldn't charge. Store personnel smiled and literally blew life back into it…read more I was impressed.

I have six business lines for my HVAC company. One line went down. I have insurance and protection…read moreand they told me to go to .com website to get my phone replaced had to wait four days for it to be here if that was the main line, I wouldn't be able to communicate with my customers for four days they don't care. They tell you I'm sorry I care about you. I want to resolve this, but does nothing for you. I will tell all my business owner friends to get away from Verizon and go with anyone else. I will never go with Verizon again.

Located on east side of Florence Blvd in Casa Grande which makes it easy to find from their…read morerecognizable good sized signage. Parked right in front of store. Employees greeted me & were helpful regarding replacing a battery in my vintage Armitron Snoopy watch from the 90s. Pleasant interaction with both men working there. They were able to replace without damage while I waited. Price felt a wee bit high (a little under $20 with tax). But I know employees don't set prices so I'm kind of torn on a 4 or 5 star rating as that's my only gripe. Hmm, let's do 5 stars because I'm so glad they were able to help me so quickly.

Going out on a limb since we haven't picked up our iPad yet, but so far the service we received was…read morefantastic! We wanted to stay local to purchase a new battery. The store staff was friendly and efficient, and the price was exactly what we expected.

I went into the store yeaterday because I had issues with AT&T and Amanda was the only one working…read morewhile handling another customer and let's just say that she had the best customer service. She was very nice and knew what she was doing , Amanda helped me get started with boost mobile . Amanda thank you for your kind customer service , you deserve a raise . thank you again from Mariah and juan

Excellent customer service both times I had to go there because the online customer service with…read morecorporate was of no help. The two ladies who helped me in store were knowledgeable and very helpful. They did exactly what I needed and were friendly. If you are having problems with resolving issues online with Boost, go to the store and get the help you need.

This place is a nightmare and comedy of errors. They quoted 2 hours to replace the screen on my…read morephone but it turned into a 2 day ordeal and at least 6 trips there.. They lost my phone for several hours in their shop. They lost my 16GB memory card (and info) and refused to replace it. The phone was pristine when dropped off but now the finish is scratched off on all 4 edges. The employees are rude and more interested in making inappropriate comments to my wife than customer service. This place is a joke and will never stay in business.

This guy ruined my iphone just changing the battery. A friend bought a used battery from the guy…read morewho said he could bring it back within one week if it did not work. When he took it back the guy told him to get lost. I have talked to several others who had issues with this guy. Be warned!