Helped me with my issues, patience, figured out why my phone (not the service) was having issues…read more Very quick immediate help as soon as I watched through the doors as well.

About 4 years ago I switched to t moble and at that time I was sold for $10.00 3 tracking devices…read more Well they totally malfuntioned, and spending 3 weeks in Europe with them saying our luggage was in /denver and Munich. That it is what it said for 3 weeks and when we got home to Arizona it still said they were in Denver and Munich. I took all 3 back to the Casa Grande az store where I got them and they said that was good, all I needed to do. Now since I was on Auto Pay and paperless I didn't realize I was being charged for them. On Sept 6 or 8, 2025 I cancelled my t moble account #980383296, but I was charged $80.11 on Sept 13. Thn today in the mail I get something that says I have a credit of $17.00. When I went to the store to see how I could get my refund, I was told that I hadn't cancelled the trackers properly and that they would still be charged off to my account. My auto pay has been cancelled, and I will not pay for something I returned in good faith,, and have actually been paying for for 4 years. I want this all cancelled and I really would like to get a refund. I will not pay another cent and if I get charggrd for them in the future I will report this a fraud. I actually did have several problems with t moble while I was with them and although they kind of took care of the problems sort of, but never a true fix

Absolutely horrendous service, do not recommend to anyone. Save yourself the time and go with…read moreStarlink or Metronet. I wfh and have a family member whose medical device requires Internet connection, this company is wasting my time and my money everyday of their "service". We recently moved to Casa grande 6/30 and did the legwork to make sure we were set up with Wi-Fi before to moving in a week prior. I was repeatedly told that all I have to do is plug-in, and I was advised NOT to schedule a pro install because it "would take about a week" and that in most cases they just require plugging in. THIS IS NOT THE CASE! Upon picking up July 1, I immediately ran into issues. I was provided the router itself + yellow cord. I live in a new build community that has Cox fiber optic, so there should be 0 problem. The cord provided does not fit anywhere in my house. I watched the installation videos that was provided to no avail. I call the branch for help, and someone from the store walks me through my home via phone. None of the solutions work w/ the cable they provided. There is 1 plug in my home that already has a 3 inch cord protruding out of it. They advised me to try this out, and even when plugging in & connecting the router to power, the Wi-Fi on my device shows "No Internet connection". It is from there that they escalated me to tech-support, where I had to explain my situation again to no avail. I transferred again to someone else, who walked me through everything (and walked me through my house), & still nothing. She then advised that she scheduled an appt for a tech to come on July 3 between 8-10am Come July 3, I call the branch at 9:55 (5 minutes prior to the END cap for their window) to see when I can expect them, and was transferred because the branch was closed per the answering machine. The 1st person I spoke to stated that I do not have an appt at all for installation and they have no idea why I am under that guise. I tell them my experience and advise them that they need to get a tech to my home since this is the 2nd mistake made. I am then escalated to a manager, to which they tell me I DO have an appt scheduled but there's not a timeframe, just that it is today (7/3). I asked him to send me this in writing via email, and he tells me he does not have the access to do so. I confirmed again that a tech will be coming to my home and he says that someone will call me within the next 1-2 hrs when they are coming. 3 hours after that phone call with no tech, I call the COX again, someone the local branch answers. I explain my whole situation and all of the escalations. This is where an employee tells me that I did not have an appt for install or anything for a tech to come, rather that it was scheduled as an appt at the branch and I would need to reschedule for the next week. This is absolutely ridiculous. I have never seen this LOW level of customer service and lack of internal company communication in my life. The person from the branch tries to walk me through the issue, going through the same situations for the 5th time. Having me walk through my home while on the phone explaining everything to no avail. Even with buying my own co-ax cable in ATTEMPT to make this work (because clearly the equipment that Cox is not working) this does not work. The router still shows no Internet connection. The person at the branch was only able to set me up for a NEW appt DAYS later. Due to COX's mistake and the company's continued lack of regard for customer experience + the extenuating circumstances of WFH & having someone who is dependent on connection for a medical device-- they should have scheduled this first thing! The "best" they have is an appt 1.5 wks after pickup after TELLING me I didn't need pro install! Then a rep calls me this morning to try and sell me on additional offers " to make sure I'm reaping all the benefits of Cox prior to install" What. A. JOKE!

They NEVER answer their phone!!! AI "associate" is also no help. Even left VM for callback to no…read moreavail!!

Very informative and an overall lovely experience. I came in to the store because I had trouble…read morewith my phone and was greeted by Peiton. He was able to diagnose and fix the problems very efficiently while we had a great conversation. Definitely would recommend to anyone. 10/10 experience.

Great service! Very long wait time but you get what you wait for, for sure. Definitely would…read morerecommend this store.

Paid bill in cash, was charged a "processing fee", store didn't have change and would not credit my…read moreaccount or discount so no change would be owed!!

Fantastic customer service! Always willing to help and can order anything you need if they don't…read morehave it.

I have six business lines for my HVAC company. One line went down. I have insurance and protection…read moreand they told me to go to .com website to get my phone replaced had to wait four days for it to be here if that was the main line, I wouldn't be able to communicate with my customers for four days they don't care. They tell you I'm sorry I care about you. I want to resolve this, but does nothing for you. I will tell all my business owner friends to get away from Verizon and go with anyone else. I will never go with Verizon again.

I bought a new IPhone and was having some issues. Joshua at this location was amazing. He was so…read moreknowledgeable and patient. It wasn't easy but he got everything working perfectly. I highly recommend this location.

Located on east side of Florence Blvd in Casa Grande which makes it easy to find from their…read morerecognizable good sized signage. Parked right in front of store. Employees greeted me & were helpful regarding replacing a battery in my vintage Armitron Snoopy watch from the 90s. Pleasant interaction with both men working there. They were able to replace without damage while I waited. Price felt a wee bit high (a little under $20 with tax). But I know employees don't set prices so I'm kind of torn on a 4 or 5 star rating as that's my only gripe. Hmm, let's do 5 stars because I'm so glad they were able to help me so quickly.

Going out on a limb since we haven't picked up our iPad yet, but so far the service we received was…read morefantastic! We wanted to stay local to purchase a new battery. The store staff was friendly and efficient, and the price was exactly what we expected.

This place is a nightmare and comedy of errors. They quoted 2 hours to replace the screen on my…read morephone but it turned into a 2 day ordeal and at least 6 trips there.. They lost my phone for several hours in their shop. They lost my 16GB memory card (and info) and refused to replace it. The phone was pristine when dropped off but now the finish is scratched off on all 4 edges. The employees are rude and more interested in making inappropriate comments to my wife than customer service. This place is a joke and will never stay in business.

This guy ruined my iphone just changing the battery. A friend bought a used battery from the guy…read morewho said he could bring it back within one week if it did not work. When he took it back the guy told him to get lost. I have talked to several others who had issues with this guy. Be warned!