Helped me with my issues, patience, figured out why my phone (not the service) was having issues…read more Very quick immediate help as soon as I watched through the doors as well.

About 4 years ago I switched to t moble and at that time I was sold for $10.00 3 tracking devices…read more Well they totally malfuntioned, and spending 3 weeks in Europe with them saying our luggage was in /denver and Munich. That it is what it said for 3 weeks and when we got home to Arizona it still said they were in Denver and Munich. I took all 3 back to the Casa Grande az store where I got them and they said that was good, all I needed to do. Now since I was on Auto Pay and paperless I didn't realize I was being charged for them. On Sept 6 or 8, 2025 I cancelled my t moble account #980383296, but I was charged $80.11 on Sept 13. Thn today in the mail I get something that says I have a credit of $17.00. When I went to the store to see how I could get my refund, I was told that I hadn't cancelled the trackers properly and that they would still be charged off to my account. My auto pay has been cancelled, and I will not pay for something I returned in good faith,, and have actually been paying for for 4 years. I want this all cancelled and I really would like to get a refund. I will not pay another cent and if I get charggrd for them in the future I will report this a fraud. I actually did have several problems with t moble while I was with them and although they kind of took care of the problems sort of, but never a true fix

They NEVER answer their phone!!! AI "associate" is also no help. Even left VM for callback to no…read moreavail!!

It has been only three days since I spoke with a Cox representative to switch fro T Mobile to Cox…read morejust because of their internet is through fiber optic, but I am already regretting the decision. Especially after I drove from Coolidge to this Cox store in the hopes of getting some help. I didn't realize that I would run into two very obnoxious woman, the one who ask if she could help with a frown on her face to the other woman next to her that chimed in for no reason. I have never met such rude and unprofessional behavior from any business establishment before. If this is an example for the rest of Cox communications , then I will suggest to anyone I meet to run away from theses rude and unprofessional people.

Great service! Very long wait time but you get what you wait for, for sure. Definitely would…read morerecommend this store.

After over 10 years of service with them with a Business count. We decided to switch over because…read morewe found out we were being charged or a iPad service fee we never had with them. We were supposed to get a refund but never received it. However what we did receive was a bill we were told to not to pay many times and to ignore. Hen we were sent to collections. I have proof of all the phone calls about the refunds promised and to ignore bill. Don't bring your Business with T-Mobile unless you want money stolen from you and false promises. Never again!

Paid bill in cash, was charged a "processing fee", store didn't have change and would not credit my…read moreaccount or discount so no change would be owed!!

Fantastic customer service! Always willing to help and can order anything you need if they don't…read morehave it.

I have six business lines for my HVAC company. One line went down. I have insurance and protection…read moreand they told me to go to .com website to get my phone replaced had to wait four days for it to be here if that was the main line, I wouldn't be able to communicate with my customers for four days they don't care. They tell you I'm sorry I care about you. I want to resolve this, but does nothing for you. I will tell all my business owner friends to get away from Verizon and go with anyone else. I will never go with Verizon again.

I bought a new IPhone and was having some issues. Joshua at this location was amazing. He was so…read moreknowledgeable and patient. It wasn't easy but he got everything working perfectly. I highly recommend this location.

Located on east side of Florence Blvd in Casa Grande which makes it easy to find from their…read morerecognizable good sized signage. Parked right in front of store. Employees greeted me & were helpful regarding replacing a battery in my vintage Armitron Snoopy watch from the 90s. Pleasant interaction with both men working there. They were able to replace without damage while I waited. Price felt a wee bit high (a little under $20 with tax). But I know employees don't set prices so I'm kind of torn on a 4 or 5 star rating as that's my only gripe. Hmm, let's do 5 stars because I'm so glad they were able to help me so quickly.

Going out on a limb since we haven't picked up our iPad yet, but so far the service we received was…read morefantastic! We wanted to stay local to purchase a new battery. The store staff was friendly and efficient, and the price was exactly what we expected.

Excellent customer service both times I had to go there because the online customer service with…read morecorporate was of no help. The two ladies who helped me in store were knowledgeable and very helpful. They did exactly what I needed and were friendly. If you are having problems with resolving issues online with Boost, go to the store and get the help you need.

The associate was very condescending and rude. She would not give me her managers name and…read moreproceeded to tell me if I wanted to talk to her I could come back tomorrow and see if she was available. She refused to reach out to a supervisor when I requested to speak to one. I had gone in for assistance andthe morning associate was kind and very helpful. She quoted me a price but when I went in the afternoon, the associate charged me double and said well maybe she was giving you a discount and I don't go that. She would not honor the price that was given just 3 hours prior.

This place is a nightmare and comedy of errors. They quoted 2 hours to replace the screen on my…read morephone but it turned into a 2 day ordeal and at least 6 trips there.. They lost my phone for several hours in their shop. They lost my 16GB memory card (and info) and refused to replace it. The phone was pristine when dropped off but now the finish is scratched off on all 4 edges. The employees are rude and more interested in making inappropriate comments to my wife than customer service. This place is a joke and will never stay in business.

This guy ruined my iphone just changing the battery. A friend bought a used battery from the guy…read morewho said he could bring it back within one week if it did not work. When he took it back the guy told him to get lost. I have talked to several others who had issues with this guy. Be warned!

Very prompt and friendly service. The attendant was so informative as she walked me through the…read moreprocess to change carriers.

Sales staff is very knowlegable and friendly and purchase and setup was fast and easy but it take a…read morecouple of trys (3 for us) to complete the whole process. The only reasons for the 4 star review is: 1: They can get busy and for a small store you may have to wait or come back at a later time. We opted to come back but we are retired so was not a big issue, just more of an inconvienence as we live a bit away. 2: Stock is somewhat limited so you may have to order your device but they are good about letting you know when it comes in. Our two phones took a couple of days Will come back again for the friendly staff which makes up for alot and is nice.