Sales associate Troy Phonethong helped us change our plan from Verizon to T-Mobile. Troy was very friendly, and he had a great sense of humor! Troy really knew the equipment, change process, options, and promotions. He took excellent care of us! We are very happy with the new Galaxy S26+ and the new phone plan. And with the service provided by Troy, who made simple what could have been a complicated transfer. read more

Unless you're a teenager coming to a cell phone retailer to purchase your first phone, no one likes going to visit their brick and mortar cellular provider. Chances are something is wrong or you hope one of the employees can help you with whatever situation you're in. My Mother has been w/ T-Mobile for years and wanted to change to a prepaid plan, as it seemed like a smart financial decision. After a couple attempts at trying to do this for her online at home unsuccessfully (long story, I promise I am usually tech savvy), I came here with the hopes that the employees would be competent, sympathetic, and/or professional, considering the terrible customer service I've received at other cellular retailers in the past. I'm happy to say that Michelle helped us (as well as her manager, a young gentleman and I wish I could remember his name!) and she was such a pleasure to deal with. Super patient even when my Mother couldn't remember which email she used for her online account, whether or not she had the app installed, what her PIN no was, etc. The entire experience could've been much more annoying if we didn't have such patient and knowable associates helping us. 5-stars for the staff that were working on 7/10/26!! read more

This is a great location of T-Mobile Service: The employees are very friendly and helpful. They were able to solve our issue quickly. Ambiance: The decor inside is nice and there is seating if you are waiting. read more

T-Mobile - Inside - Mobile Phones Near Me - Irvine, California

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Kyle is amazing, we came in the store and he had a great attitude with a nice smile and he helped us get a new phone and set up and sold us accessories to the phone. When you come in ask for Kyle as you will be in good hands thank you read more

T-Mobile - Mobile Phones Near Me - Irvine, California

I lost my phone at a store and drove over to report it at this store. They said A third party might be able to help me and gave me a website. Mind you I had no phone or laptop and they were so unhelpful. They then gave a phone number that was all AI. We pay a significant amount for insurance and found them so uninterested and unhelpful. I ended up finding my phone and couldn't have been happier, especially since I realized this could have ended up being a nightmare. read more

I've been a customer since 2009 and was treated like trash. Phone broke went to get options dude tells me you have to buy a new phone and pay off old phone. This after Costco guy told me I can get a 900 hundred refund if I add an installment dude a T-Mobile tells me that doesn't exist. Came back later in day for pin to remove number and another guy tells me he can't give me the pin. This after customer service told me get pin from T-Mobile. NOBODY HAS A CLUE HOW TO DO THEIR JOB. DO NOT GO. Close to 16 years for nothing read more

Kyle was super helpful and knowledgeable about upgrading and transferring. He made my visit extremely smooth and quick; keep up the great work! read more

T-Mobile - Mobile Phones Near Me - Irvine, California

Thank you so much for the kindest interaction with the lady with a short haircut and a killer galaxy watch!! She kindly gave me the best advice on what I should do for my data plan when travelling abroad and offered a dash pass but wasn't trying too hard to convince me to buy it and sell it to me, which made me want to buy it even more!! Thank you so much for your free service, help, and advice!! read more

Troy is the best! After going into 3 T-Mobile stores, and having nothing but problems without anyone resolving them, I found Troy. He changed passwords, settings, found missing icons and changed the screen. I purchased a new Galaxy S250+ and never thought I'd have so many issues with transferring all the data, icons, re-entering passwords, it had become a nightmare! I finally went into the T-Mobile store in the Marketplace at Jamboree & Irvine Blvd. What luck, Troy helped me as soon as I walked into the store. He was determined not to let me leave the store without fixing all my issues, and that he did! Thank you Troy for taking the time, and refusing to say I can't figure it out! read more

Michelle was amazing and super helpful in assisting us set up the home internet service and later assisted with our return on the same day after we realized that the coverage doesn't work well at our unit. thanks for being patient and making it stress free for us :) read more

I needed new phones for me and my boys. Walked in and Walter helped me out. I have never has such an easy experience getting new phones. Walter answered all my question and help me get what was best for what i could spend. He was patient with me when i was asking a bunch of questions. If you need new phones go and ask for Walter!! read more

To the gentleman who assisted me very briefly today, thank you for informing me I should wait for the new iPhone 16 next month to get an upgrade. You saw I was disappointed I couldn't charge my work phone and insisted that the next best thing to invest in is a charging stand. I was reluctant to spend more money, but DAMN! I've been missing out!!!! These things are awesome. So if you remember me and are working next month, I hope to have you as my upgrade team member for my work phone. read more

T-Mobile - Standing charger since new iPhones have the new charger - Mobile Phones Near Me - Irvine, California

I switched from Verizon because the in-store representative at this location guaranteed me a certain monthly price on a my bill. They told me I would receive various credits that would bring my bill to that price. It's been three months now and my bill has been over $80 more a month than what the representative guaranteed me. I have had to reach out to multiple other representatives via chat and phone try and have this corrected. It was collected once, and they representative assured me the new price would be reflected on my bill going forward. It was not. The next month it went back up. I was then told it was only I one time credit. So the problem wasn't resolved. I have to go through this every month. This has been a clear and obvious bate and switch by the in-store sales representative. And from what I've read in consumer affairs reporting, this isn't the first time - It's an on going practice by in-store sales representatives. I'm now debating going to arbitration to have this resolved. I should have stayed with Verizon. read more

Roy helped us out today and was an absolute BOSS. So useful and informative. Took great care of us

They told me that I qualified for a free line. It turned out to be a scam. The promotion does not exist. I wonder how many customers don't bother to call t-mobile. So, to my fellow t-mobile customers, either go to another store or deal directly with t-mobile. read more

This is not about the store, it is about t-mobile. An absolute disaster signing up with them. Do NOT use them. I have spent four days with their customer service. I signed up for one of their specials, and it has been cell hell. My issues still are not resolved. The only thing I was able to get was their bill. Insane. #cellhell, #tmobile read more

Extremely slow service. No formal way of doing sign ins or a que of any sorts. I waited 20 minutes and not a single employee greeted me or even spoke to me. I would not recommend this location. read more

Roy is fantastic! He helped me keep my current plan and add a couple new lines - something I couldn't do anywhere else.

I came here on two separate occasions to turn in my old phone for a trade in. Both times, it was relatively busy inside the store, but I had completely different experiences. The first time, although busy, several employees greeted us and let us know that there would be around a 15-20 minute wait, and promptly took my name down. Then entire process went smoothly, and I was finished pretty quickly. The second time I came here, no one bothered to even greet or glance at us. I just awkwardly set down on a bench and waited for someone to help me. After around 10-15 minutes of waiting, someone finally came up to us and got my name. After that, the process went pretty smoothly as well, but that first impression just left a bad taste in my mouth. Hopefully I'll get to have a better experience if I go here next time. read more

I came to this store to port my number from Mint Mobile and join a family plan. I still had 2 months left with Mint, but since I couldn't get data in crowded areas (due to data deprioritization), I decided to switch. The rep who helped me was nice and friendly, however, she was very sloppy. I repeatedly asked her about the plan, what I would get when I transferred, and she confirmed it would be the same as everybody else in the family plan. She assured me that if I am unhappy, I can always cancel and go back to Mint. Big mistake, Mint is an MVNO, and once you leave, everything is wiped out. Mistake #1: I trusted her. So, she proceeded with the number transfer, and to our surprise, I didn't have any data. Just voice and text. She questioned my phone. I explained that it's unlocked and has been working fine with Mint Mobile, which is using the T-Mobile network. She contacted the manager, the manager asked her to wait for 10 min. She even asked to reset my network settings (wiped out my WiFi and Bluetooth). Mistake #2: I believed that the rep and manager are knowledgeable. After 10 min, still no data, and once again, she questioned my phone. After spending another 15 min checking my phone's settings, eventually she told me that she would look deeper into the family plan. That's when she found out that any new line added would only have voice and text, but no data. To get data (which is only 6GB), I needed to add an extra $15 per month. Yes, I learned that I needed to pay extra after the number transfer. They didn't honor the price agreement they gave me before the switch. I didn't have a choice, so with a heavy heart and feeling being cheated, I agreed, thinking and hoping that once I got home I could switch back to Mint. So far, no apology, no offer to make things right. A simple apology, and refunding my $35 activation fee would set things right. I went home, and I called Mint. I was wrong, everything was wiped out, and there was no way back. The lesson I learned: Never trust these reps and even the manager. They're sloppy, and they don't have the customers best interest at heart. I hope you don't make the same mistake as I did. Note: I am thinking of filing a complaint to BBB and other agencies. read more

Courtney N. is knowledgeable, friendly, and so helpful! She was patient and a great associate who upgraded my family's phones. 10/10 will always come back just for her! read more

I went into T-Mobile upset because the product I bought was not working properly and wanted to return it. I was helped by a wonderful employee named Bryan. Shout out to Brian. He solved the issue and did it with epic levels of customer service That just made me so happy. He is a wonderful employee and an even more wonderful member of the community. Stay amazing T-Mobile team and especially Brian for all your hard work. read more

Absolute best experience at a T-Mobile, Troy was very helpful and helped us in every way needed. It was a quick experience with no headaches! read more

We came in to the Tustin location to fix an issue with my mother's phone. We got Kasey, she was polite, patient, and handled the issue. She said she was new but the way she handled our issue made it seem like she was very knowledgeable and experienced. I rarely write reviews but she made the ordeal a pleasant experience and I think great customer service should be acknowledged. read more

Staff is mostly friendly and knowledgeable but don't be shocked if your 30-45 minute wait to talk to someone turns into a 90-120 minute wait. And have some snacks ready for in case someone with an "appointment" shows up when you're next in line, because if you're grumpy from the crazy long wait, that's not gonna go over too well with ya. read more

I can't speak for the rest of the employees since I didn't have much contact with them, but I really appreciated MARTIN'S customer service!! He helped me upgrade my phone, put the screen protector, and phone case together all nicely for me. He explained everything really clearly, offered a lot of assistance, was super welcoming and patient. They were quite busy that day since they had a long waiting list and were understaffed. But I didn't feel any sort of rush when being helped. read more

T-Mobile advertises 5G in our area maps which is true but calls from our and to our home is very sporadic with 1-2 bars reception. We live near Culver and the north side of the Interstate 5 freeway in Irvine with five T-Mobile towers near by. T-mobile customer service said to try switching the phone to LTE mode only, but still only one bar. Now we are trying Wi-Fi calling with still sporadic service because the two networks (Wi-Fi Calling and T mobile) are competing to complete the calls. Now we are on airplane mode at home so the smart phone only uses Wi-Fi Calling...so far so good, but you have to remember to turn off the "airplane mode" when you leave the house, otherwise you will miss any cell phone calls. We have ordered a 4G LTE CellSpot (Coverage Device) in the mean time. Once we receive the Coverage Device we should have our own mini T-mobile tower in our home with LTE. We will see about that? This T-Mobile store does not carry the device so they had to ship it to us. Next option is to switch back to Verizon which has excellent reception at our home. Update: 4/10/24 Installed the 4G LTE CellSpot (Coverage Device)...now getting a solid 3-4 bars service on both smart phone lines. So far so good! Hopefully T-Mobile will install a 5G tower pointing in our direction instead of pointing in the opposite direction in the near future? On the south side of the Interstate 5 freeway on Culver Blvd you get 4 solid bars of 5G service but on the north side you get only 1-2 bars of 5 G service. read more

My family went in to upgrade our iPhones, and we were assisted by Steven. He was extremely helpful, knowledgeable, and friendly. We truly enjoyed our experience at T-Mobile and that was because of him. read more

Talk about bad customer service by one of their t mobile employee (Asian descent) last night. I am a t mobile customer and walked in hoping they can provide me some guidance on a tmobile SIM card not reading a unlocked phone. Without checking the SIM card or the phone he responded that "YOU didn't buy a unlocked phone! And that's why it's not working" and walked to the back. Wtf?! Was my reaction. Good thing there was another tmobile employee (Tony) that took the time to look at my SIM card and the unlocked phone. He was able to make the unlocked phone read the SIM card. THANK YOU FOR THE OTHER EMPLOYEE AND T- MOBILE...SHAME ON YOU! read more

I've been a long time customer with t-mobile and came to this location over 9 years. I received excellent customer service from Steven. He is very knowledgeable and helped immensely and explained everything as he was fixing the problem for me. Overall, this corporate store have super caring staffs. Thank you everyone! read more

Edgar was patient and thorough. He was efficient and had good overall customer service :)

Just want to give a huge thanks to Tyler for helping out with our IPhones. They were having a horrible audio issue and we were ready to give up on them to return. He really helped our phones out by adding a SIM and helping us fix some other things. Thanks for all the help. read more

I've been a T mobile customer for over 10 years and I love them! Having said that, I expected more assistance when I take the time and drive up to their store. My smart phone is acting up and about to go to her final resting place. I need to save all my work related texts till note 8 comes out. I am so not good at these things and needed a little help saving my texts. 2 sales people at the store and only 1 customer, so its not like they were too busy to take time and help me. Very disappointed with the sales person's lack of interest in guiding me. He just told me to go download an app, and that was it . we were done! Is that it ? Seriously? I could have figured that much out myself. Not cool read more

The location is excellent, but these employees not that greate as much as location. It appears they are just looking to spend their working hours without being very helpful. I won't be returning to this branch. read more

Came here looking for a replacement iPhone XS Max with a friend and although the store was packed with customers, we were made to feel welcome and were attended to within minutes. The staff was very friendly and helped with our purchase, although we did not finalize the purchase that day. They definitely helped understand our options regarding the plans and the hardware itself, and helped us make an educated decision! Thanks T-Mobile! (also T-Mobile Tuesdays FTW) read more

I'm really not one to complain about service but I didn't appreciate the customer "care" I received from Stacy. She has an awful attitude and poor customer service skills. I was in to check a few things regarding my plan and would've liked to have had more of a personable person to work with but oh well. I called and spoke with Angela a few hours later and she was very helpful.. read more

Kenny is THE BEST! Super knowledgeable & friendly! He helped my husband & I upgrade our phones & was a total pleasure to work with!

T-Mobile has recently introduced Jump which made me want to "jump" back to T-Mobile. Get it? I can be so funny sometimes. Not.. Anyway... We spoke to account services before heading over here. They sorted everything out with the old accounts and figured out a way to activate them and get everything back online. Everything was set up before arrival, we have a reference number, an account manager to help us, and all we needed to do was just show up and BOOM! all would be handled. SO NOT THE CASE!! The manager left for the day and left some other punk in charge. He was cool and all but didn't really know what to do with us. He calls in the reference number and they decline his request, two hours later we're still dealing with this, and he's now suggesting we get some crappy burner phones. Seriously dude?? We've had this set up prior and this is supposed to be smooth sailing. WTF? Unfortunately, nothing happens. We're still with #BigRed and we've missed our chance to be on #TeamMagenta. Boo freakin' hoo. You suck. read more

I had a Verizon phone and lived in a part of Irvine that only gave me 1-2 bars and lots of unstable calls from my home and neighborhoood, so I finally decided to switch. Of course, it was a bit of a risk not knowing if T-mobile would be any better, but I thought I'd try it out. I was helped by Chris who was friendly and went out of his way to sign me up with a new phone and plan. Things took a little longer because Chris took care of everything, including his help to transfer my old number to this new carrier. Not to mention that he helped me to set up my phone's settings and transferred all my contacts and apps over to my new phone with the little gadget he had. Well, it took a few hours, but the number was finally transferred and my phone was up and running. I then gave Chris a call, and although I only had 1-2 bars on my phone, we were both happily surprised that the call was still very strong and very clear! I thanked Chris for all his help and he told me that he was always there for me if I should have any more questions or needed any more help with my phone. Excellent customer service without a doubt! read more

Switched from AT&T and I have to say based on my experience other carrier's store, T-Mobile rocks or at least this one in Irvine does. They check you in right away and let you know how many customers are ahead of you. Perhaps Tye is super attentive he also gave us a status report and offered us compliment water. The rest of the staff were all friendly and supportive. I feel good switching over. read more

T-Mobile - Complimentary drinking water - Mobile Phones Near Me - Irvine, California