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    T-Mobile

    1.0 (2 reviews)
    Open 10:00 am - 8:00 pm

    Services - T-Mobile

    Telecommunications

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    5 years ago

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    8 years ago

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    T-Mobile

    T-Mobile

    (3 reviews)

    employees didn't care about my problem and disregarded any concerns and acted like I was an idiot…read morefor not getting service... been with t-mobile for 9+ years but switching because no in person or call help has done anything for me.

    So, before I vent I want to clarify something. This is my FIRST TIME switching to a new carrier and…read moreswitching to a new phone # - from AT&T to T-mobile. I had only one phone # my entire life, so if I was NOT informed of something important after being told "everything's taken care of" then I believe it is not MY MISTAKE. I came to this store, he activated my AT&T phone so now I can use it as a T-mobile phone. Then I asked if I can get a new # and he gave me a new #, telling me everything was taken care of and I was on my merry way. A month later, my sister (I am on a family line with her) gets a bill from AT&T charging me around 200$ for my old phone # that I thought was already CANCELLED by the associate here. After talking to many T-mobile reps to get my money back, they were confused and couldn't help me even though they tried their best. My sister talked to AT&T, they said it wasn't their fault and that I should talk to someone from T-mobile. Vice versa. I finally decided to come back to this store to speak to a manager in hopes I would get store credit amounting up to what I had to pay but NOPE, all he did was tell me it was not their fault and to speak to someone from AT&T, and that he would make sure to retrain the associate that didn't give me the entire information. I am extremely frustrated as I believe this was not my fault because I was NOT aware of the steps to porting over a line and getting a new line. I believe I should have been informed by the associate who should have known WHAT TO TELL ME and at least given store credit. Very disappointed in the service here.

    T-Mobile - mobilephones - Updated May 2026

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