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    T-Mobile

    2.3 (3 reviews)
    Open 10:00 am - 8:00 pm

    Services - T-Mobile

    Telecommunications

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    3 years ago

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    8 years ago

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    T-Mobile

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    8 years ago

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    T-Mobile

    T-Mobile

    (2 reviews)

    Beware of the Howell location on Grand River. I went there after seeing a great promotion. They…read moreupsold me to a "better" promotion (obviously with a higher monthly bill) that had insurance. They also sold me life time replacement screen protectors for all five of our phones ($40 each). I left happy with what I thought was a great deal with protection for all of our phones. Fast forward a few months when my daughter broke her phone and we took it in for repairs... NO INSURANCE (on all five lines - none). This store would do nothing to solve the issue. They insisted I never had insurance. (Keep this in mind later.) At a later date, I went in for a new screen protector and was told they're not free to me because I don't have insurance! So more of their lies came to surface. After voicing my displeasure, the store manager then said he'd still honor the screen protector replacements (and did for a few replacements). This at least left me feeling like they felt bad for the whole insurance mistake. Then today I went for a screen protector replacement and the manager told me that this was never agreed upon. And when looking up my account said my screen protector replacement became invalid when I cancelled my insurance. Of course I never cancelled anything. And how could I have when they claimed earlier that I never had insurance!!? ALL LIES. DO NOT TRUST ANYONE FROM THIS STORE. They act super nice and helpful. When in fact, they are lying snake salesman. Bottom line, they upsold me to a more costly plan and gave me NONE of the benefits they promised it came with. I will be leaving T-Mobile ASAP. I hope this review saves others from being their next victim.

    I stopped by the T-Mobile store as I was thinking about switching from T-Mobile. I had my wife and…read more2 daughters meet me there. We were told-all of us that if we switched and turned in our old iPhones that we would receive a $300 credit. This was important as I wanted as low as a bill as possible as I was contemplating retirement. All 4 of us heard the same thing. I paid off our remaining balance on the old phones, we mailed the old phones in with the plan to pay these off so I didn't have another large cell bill. When the bills came there were small credits. After 3 trips to the T-Mobile store and multiple calls from my adult daughter and one final visit- all with the manager/owner, we were told the $300 credit is actually spread over 24 months-so even though there is no contract, you can't leave for 24 months unless you pay off the supposed $300 credit they gave you first. Buyer beware!

    T-Mobile - mobilephones - Updated May 2026

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