employees didn't care about my problem and disregarded any concerns and acted like I was an idiot…read morefor not getting service... been with t-mobile for 9+ years but switching because no in person or call help has done anything for me.

So, before I vent I want to clarify something. This is my FIRST TIME switching to a new carrier and…read moreswitching to a new phone # - from AT&T to T-mobile. I had only one phone # my entire life, so if I was NOT informed of something important after being told "everything's taken care of" then I believe it is not MY MISTAKE. I came to this store, he activated my AT&T phone so now I can use it as a T-mobile phone. Then I asked if I can get a new # and he gave me a new #, telling me everything was taken care of and I was on my merry way. A month later, my sister (I am on a family line with her) gets a bill from AT&T charging me around 200$ for my old phone # that I thought was already CANCELLED by the associate here. After talking to many T-mobile reps to get my money back, they were confused and couldn't help me even though they tried their best. My sister talked to AT&T, they said it wasn't their fault and that I should talk to someone from T-mobile. Vice versa. I finally decided to come back to this store to speak to a manager in hopes I would get store credit amounting up to what I had to pay but NOPE, all he did was tell me it was not their fault and to speak to someone from AT&T, and that he would make sure to retrain the associate that didn't give me the entire information. I am extremely frustrated as I believe this was not my fault because I was NOT aware of the steps to porting over a line and getting a new line. I believe I should have been informed by the associate who should have known WHAT TO TELL ME and at least given store credit. Very disappointed in the service here.

This company and its owner have so much passion to help small businesses. If you have internet and…read morephone service for your business give them a call and you too can save $1,000's per year. If you have a restaurant, manage food banks, run a school, own a hotel, or even a hospital you need to call 343 Technologies. The IOT in a box solution they sell will help you save $1,000's per year. To be able to monitor your refrigerators, coolers, freezers or even smokers is huge. Set thresholds to you are notified immediately.

From the owner: 343 Technologies is a business solutions company. We work with a large network of partners to…read moretailor customized solutions for your business. Whether you need broadband internet service, fiber, VOIP office phone system, wireless sales, phone and tablet repair, or an M2M/IOT solutions. We are headquartered in Jackson, Michigan and serve customers nationwide. We serve businesses of all sizes and types, from small businesses to enterprise, public sector, and not-for-profit organizations. Let us show you how we can add value to your company. Contact us today to schedule a service appointment.

Beware of the Howell location on Grand River. I went there after seeing a great promotion. They…read moreupsold me to a "better" promotion (obviously with a higher monthly bill) that had insurance. They also sold me life time replacement screen protectors for all five of our phones ($40 each). I left happy with what I thought was a great deal with protection for all of our phones. Fast forward a few months when my daughter broke her phone and we took it in for repairs... NO INSURANCE (on all five lines - none). This store would do nothing to solve the issue. They insisted I never had insurance. (Keep this in mind later.) At a later date, I went in for a new screen protector and was told they're not free to me because I don't have insurance! So more of their lies came to surface. After voicing my displeasure, the store manager then said he'd still honor the screen protector replacements (and did for a few replacements). This at least left me feeling like they felt bad for the whole insurance mistake. Then today I went for a screen protector replacement and the manager told me that this was never agreed upon. And when looking up my account said my screen protector replacement became invalid when I cancelled my insurance. Of course I never cancelled anything. And how could I have when they claimed earlier that I never had insurance!!? ALL LIES. DO NOT TRUST ANYONE FROM THIS STORE. They act super nice and helpful. When in fact, they are lying snake salesman. Bottom line, they upsold me to a more costly plan and gave me NONE of the benefits they promised it came with. I will be leaving T-Mobile ASAP. I hope this review saves others from being their next victim.

I stopped by the T-Mobile store as I was thinking about switching from T-Mobile. I had my wife and…read more2 daughters meet me there. We were told-all of us that if we switched and turned in our old iPhones that we would receive a $300 credit. This was important as I wanted as low as a bill as possible as I was contemplating retirement. All 4 of us heard the same thing. I paid off our remaining balance on the old phones, we mailed the old phones in with the plan to pay these off so I didn't have another large cell bill. When the bills came there were small credits. After 3 trips to the T-Mobile store and multiple calls from my adult daughter and one final visit- all with the manager/owner, we were told the $300 credit is actually spread over 24 months-so even though there is no contract, you can't leave for 24 months unless you pay off the supposed $300 credit they gave you first. Buyer beware!

Colin helped me on a Sunday with a phone accessory . He was very nice, personable and so helpful…read more The store is very sparse - nearly empty - of accessories and items to view. I realize that shopping is more apt to occur on line , but if you do wish to see/ feel a phone , cord,etc... difficult to achieve here

Brianna is amazing, thankyou for being kind and very nice. Smooth process!:) thank you again!read more