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    Wireless Giant

    5.0 (1 review)

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    15 years ago

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    Phone Clinic - iPhone Back Glass Repair!

    Phone Clinic

    3.5(15 reviews)
    1.7 mi
    $$

    DO NOT SPEND MONEY HERE!! After having to pay another $80 to get a screen that WORKS, I was told…read morethe tech at Phone Clinic didn't even put all the parts back in my phone. It was missing several screens. And the screens they use are a local Michigan company called Siren (not sure if I have the correct spelling) that cost around $10. $200 screen my ass. My second time as a customer proved more difficult than the first. My phone screen cracked and went in to replace it. The first screen was defected. Because of the manufacturer warranty they replaced it. But apparently with a $100 more expensive one. However it doesn't matter because my screen is impossible to type on. It keeps changing the letters & typing letters or words that I don't type. He claims his testing is accurate - testing isn't typing words but letters slowly, one at a time in the "TO" of a text message. Had he tried typing he would be as frustrated as I am right now trying to type this. I showed him but he claims it was my typing. The screen that I had to get repaired was from my first time getting my screen replaced there. So I know it's possible to act normal. However he refused to listen, or test it out via typing a paragraph even though it has a manufacturers warranty. Also- the repair job was so bad the screen came unplugged from normal use within 30 min. I have dropped my phone thousands of times I'm sure but never has the screen unplugged. Listen.. I don't want to be in your store any longer than I have to. But it's time to make this right. Yelp makes me give at least 1 star but with a 25% success rate & awful customer service I'd really like to give negative stars. Edited to add: After not receiving a phone call from the owner I called the store. The same tech refuses to understand that the screen he put on doesn't work. He claims I'm trying to coerce him into something... into what exactly? I'm not asking for an additional product, I never asked for have a (supposedly) more expensive screen to be put on. I asked to have a screen that doesn't malfunction. He claimed because I walked in without a case on it, that that proves I dropped it. It proved nothing. I didn't drop it, I didn't want to bother bringing the case in with me. What I think they do is put on a terrible screen, customer comes back when it doesn't work & they seem "better" when they put on a "more expensive one". When really they're all shitty products. Because this has happened not once, but twice. He also said he'll appeal this review when it's completely accurate. This is literally the most ridiculous customer service I've ever received. Avoid at ALL cost.

    Very good with communication they called me pretty much every step of the way to let me know of any…read moreupdates as well as maintained good on their promise that it would only take two days to fix my computer. Whereas when I went to go fix it at Apple it took a week. The staff are also very kind and very upfront about anything that might be an issue for them overall very good service very good. People would highly recommend and go back.

    Photos
    Phone Clinic - Located on the corner of Union Lake Road & Cooley Lake Road!

    Located on the corner of Union Lake Road & Cooley Lake Road!

    Phone Clinic - Premium accessories available + BIG SAVINGS when you bundle with a repair!

    Premium accessories available + BIG SAVINGS when you bundle with a repair!

    Phone Clinic

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    Quick Phone Fix

    Quick Phone Fix

    4.6(58 reviews)
    6.8 mi

    Amazing team. They all work together to give you what you need, whether it is a repair or a new…read morephone. I worked with Dave yesterday. He went above and beyond. He started by trying to repair my phone, or at least update it for a little more service life. When we could see that it would only be a temporary fix, I decided it was time for a new phone. Dave walked me through the entire process, from choosing a phone, to making sure all data transferred correctly. Dave suggested apps that would be for my interests. He gave me suggestions for a case AND , helped me set all new passwords. Five stars Dave. I really appreciated that you listened to me! I have had help from other men too, when I need a repair. Chris is another tech that was above and beyond. Thanks to all of you men. One other thing I observed, that we're all very attentive to the other customers and VERY patient.

    'Ohh, my word! 'These young men (and 'even' their online protocol)…read moreis remarkable! 'I just likened it to; "Old School Etiquette'' ... 'And, still while 'writing' this ... their 'impact' has not left me ... My experience was w/Chris @ the Bloomfield Hills location ... (then, later w/Francisco via telephone) . Anyway, Chris was amazing as well as a total gentleman ... polite, soft spoken, knowledgable & patient. Whomever of 'you' are seeking/needing this type of assistance ... do not hesitate ... 'Quick Phone Fix' is it !!

    Photos
    Quick Phone Fix - Repairing a Nintendo Switch - one of the many game consoles we repair

    Repairing a Nintendo Switch - one of the many game consoles we repair

    Quick Phone Fix
    Quick Phone Fix

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    Wireless Giant - mobilephones - Updated May 2026

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