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    Apple Twelve Oaks

    3.1 (153 reviews)
    Closed 10:00 am - 8:00 pm
    Updated 1 month ago

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    Store interior
    Anna H.

    Our Apple tech, Yaz, was very friendly, helpful, professional, & knowledgeable. When we first entered the store we were greeted and instructed to sign in with the Apple person in the middle. It took us a minute to figure out who this would be as there's no specially designated signage/desk/podium/different personnel attire and there were many Apple staffers assisting customers. We were able to find the sign in person as he was holding a tablet and happened to be signing someone else in. Thus the process could be a bit more organized and streamlined. Overall we were very happy with the service. We would highly recommend this Apple Store and Yaz our technician who was able to answer all our questions very professionally and kindly. Thank you Apple!

    Tamica J.

    Victor took great care of me. I had to charge it for 30 minutes or more to get the firmware on the pod to update. Easy

    Paul E.

    I have visited this Apple Store numerous times over the years where all my experiences have been very positive. Of prime importance the staff is extremely knowledgeable about the entire Apple product lineup and has always been very friendly and helpful in answering my questions and guiding me along the way and pointing me to the the many on line and imbedded resources that are available on the Apple line up. It's always been one of the more enjoyable retail experiences I have experienced over the years where Customer service, whether on line or in a store like the Novi Apple Store, Is cleary a strength for this company and one of the many reasons why I am a big fan of Apple.

    Saranya D.

    The store has been remodeled due to COVID and doesn't look like an Apple store. I went to the store to return an online order, it was done quickly. But I noticed a big queue when I was leaving. They limit the number of people inside the store. Be prepared for wait times for walk-ins. For other services, one should have prior appointment. They have placed sanitizer stations in the entrance. Social distancing and Masks enforced. They clean the surface after every customer.

    Liz T.

    Alex S was our salespeople today. He expertly walked us through the process of purchasing new iPads , cases and pencil. He handled the trade in process smoothly and as quickly as possible installed our apps, music and photo to our new devices. He made what could have been a tedious process easy This Apple store takes your temperature prior to entering, mandates social distancing, and cleans every surface between customers I was very happy with this purchase and store. Thank you Alex.

    Mark M.

    Went in here tonight and were greeted quickly by a rep. We checked out the different laptops, phones, and tablets. One of the Apple reps even overheard us wondering about the price of a laptop and he politely chimes in to clear up any confusion. They have lots of accessories at the back and the phone cases are on display for you to test out hands on. I picked up a 12 watt charger and used the app to pay. It's was super easy. No waiting for anyone!

    Busy Busy after Christmas rush

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    1 month ago

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    4 months ago

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    2 years ago

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    1 year ago

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    3 months ago

    Had issues transferring data and the staff member was slow, inexperienced and eventually, ineffective. In the end, left quite disappointed.

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    9 months ago

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    10 months ago

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    11 months ago

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    5 years ago

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    8 years ago

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    7 years ago

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    3 years ago

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    7 years ago

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    3 years ago

    Even if you pay for apple care be careful because they will only repair what is broken. And no that doesn't include the phone.

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    10 years ago

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    3 years ago

    Great service and all employees are a super work team. They get your problems solved and do it right.

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    2 years ago

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    4 years ago

    Service is always great at this location!! Always make an appointment but even when you pop in for a quick question they are happy to help!

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    8 years ago

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    4 years ago

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    4 years ago

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    3 years ago

    They don't have a lot of workers so I have to wait sometimes and they aren't always in stock for something.

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    2 years ago

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    7 years ago

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    13 years ago

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    Page 1 of 4

    Ask the Community - Apple Twelve Oaks

    My home button doesnt work,can i get some help?

    Yess just go straight to the Genius Bar In back of store. Sign in & wait. Or make a Genius Bar appt. online

    View All 2 Questions

    Review Highlights - Apple Twelve Oaks

    I have frequented this store several times as I own several Apple products (Apple Watch, IPad, and an IPhone).

    Mentioned in 3 reviews

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    T-Mobile

    T-Mobile

    (1 review)

    I saw a commercial for the new 16 for new and existing customers. I'm a 20+ year Sprint/T-Mobile…read morecustomer. Needed an upgrade. I called 611, talked to "J" and was told I was eligible for: -$800 credit towards new 16 pro. -Can get in store or online -I'd have to pay taxes on phone When I got to store, they expected me to change my plan. Um. What? Nowhere in the commercial did it say anything about plans! Nor did 'J' mention me having to upgrade my plan. And to say I was eligible meant he had to check my plan. I was told by one of the 611 agents, "That's why you call customer service". I did!! I've now called 611 four more times and I get the same answer. Seems like T-Mobile doesn't want to honor what their employee discussed with me, that the promotion I saw on TV doesn't apply with the plan I have even though the first person I spoke to ('J') said I qualified, after he checked my plan, for the $800 credit. They don't want to give me what their customer service person said I was entitled to. One thing about me is I take notes!! Times, dates, people I talk with, how long on the call, and what they said! I'm a note taker. A supervisor at T-Mobile gave a $50 credit on my account. I told him it should be an $800 credit as that's what 'J' said my credit towards a new phone was, verified and approved! After today's calls, I'm convinced T-Mobile is unwilling to make this right. How they have treated me is dreadful. I believe they're trying to make me out to be the bad guy. I'm not. I JUST WANT WHAT I WAS TOLD I COULD GET. NOTHING LESS. NOTHING MORE!

    From the owner: Visit the T-Mobile store in Novi and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 26285 Novi Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

    Apple Twelve Oaks - computers - Updated May 2026

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