This United Parcel Service location is excellent. It gets a lot of customer traffic, and the staff is always swift and courteous. I've never waited more than five minutes, even when the store is full upon my arrival. There's a lot of United Parcel Service location options, but this is my preferred United Parcel Service location. read more

This is by far the worst UPS I've ever been to in my life when I brought in my package I was treated with disrespect in regards to my shipping label and the worker named Mike goes to me. Why don't you read that? in a demeaning tone then instead of taping up my packages for me, which was literally four pieces of tape they made me buy a roll of tape to tape up my own package when they had a whole roll of the big U line tape right in front of them overall horrible experience I hope corporate sees this. read more

ALEX went above and beyond to assist me sending a legal document. ALEX. made sure that the store on the other end could receive the document and the end was a smooth transition. I happened up on ALEX because another UPS Store provided extremely bad service. Thank you ALEX for the time you took, it was truly appreciated. I will return to your store just because of you. read more

This location is FAST. I've stopped by here 2-3 times now, always with my package and a prepaid label (returning clothes to online retailers), and I'm literally in and out within 2-3 minutes. The employees are always friendly, and there is plenty of parking, as it's in the Plum Market plaza on Orchard Lake Rd. near Maple. Highly recommend this location. read more

A few weeks ago I went to this store to ship some items using their pack and ship service. I arrived a few minutes after 6 because I thought they were open until 7 and not 6:30. Instead of asking me to come back the next day, the employee said to me "it was really stupid of you to come at this time." She quoted me $800 to ship my items. I went to a different UPS location the next day and they shipped it for $130. I would not recommend this location to anyone. I left feeling very humiliated. read more

The people have always been helpful- this is my main store that I use for returns or other mailing requirements. Recently I have used it for printing and the staff has always been kind and responsive. The services are priced at a reasonable cost as well. It feels like a local community post office. read more

Rachel was so nice and helpful helping me with my Amazon package . Thank you so so much !!

I am at this location often. The staff knows me and I always feel welcomed. Recently, Alex helped me carry several large packages from my vehicle. Thanks Alex! read more

Always rude when I walk in, no one is welcoming. Deb "the manager" is more rude of them all. Dropped off an amazon return and as I was taking it out of the small box she proceeds to say "we don't need the box, you can take that home" I asked if she can toss it and she said "we have no room" then laughs... K Deb! read more

I go to this location often for photocopying and other services. The staff is very knowledgeable and helpful, and if there's a line it moves fairly quickly. Recently, I had to take my disabled husband there to have a document notarized. It was closer than our credit union. The staff were amazing! They went out of their way to accommodate my husband, who was having a particularly challenging day. I highly recommend this store. read more

Super nice fast and efficient!! Easy in and easy out! Walled in the lady scanned my package gave me a receipt and I was on my way! read more

If given a choice, i will not even give a star. Worst customer service. Rude shipping clerk. I had to return 2 pairs of shoes i bought online. The instructions was for me to use 1 label for each pair. I wanted to use 2 labels, but the clerk ignored my concern, and said 1 box and 1 label will be fine. After typing and flipping the box, she looked at me with a stern face. She asked me why I'm still there. I told her that I'm waiting for her to close my box with tape... duh! After all her bad service, I just can't leave her with my box open. She ruined my day. Even worst, after a week of waiting for a refund, I had to call the shoe company for follow-up. I was told that I should have used 2 labels for the return. Because of the missing label, my refund will be delayed. I was stressed, instead it would have been an easy return experience for me. Won't come back at this location. read more

The employee I worked with was incredibly rude. She kept talking over me and it escalated quickly. I didn't know that I was supposed to have the Amazon returns all set up before getting to the counter and when I asked how I know if there's a different code for different items, she said "how would I know that?" I left the store without making my returns. Really unpleasant. read more

I purposely drive past the Commerce Twp. UPS Store on Union Lake Rd. to come to this location. The parking isn't great (the lines seem closer which makes the spots smaller) but the friendly & helpful staff make up for it! Rarely a line, but even when there is I don't have to wait very long at all. ### TIP ### Buy foam packing peanuts here! A huge bag is way more cost effective than a bunch of small ones from OfficeMax and Staples, or paying the insane shipping cost from Uline.com read more

The UPS Store - The UPS Store - West Bloomfield Twp., Michigan - Shipping Centers Near Me - West Bloomfield, Michigan

The most bitter, unpleasant, caustic, worthless lot I've ever had the displeasure of doing business with. They should really not work with people, no customer service at all. read more

I recently had to complete my first internet gateway box return and I was so stressed about the idea of doing it incorrectly. I went to this UPS store for help and now I can't wait to go back to use some of their other services. Kayla, who assisted me, was an absolute doll and deserves a raise! The process was so much more simple than I thought, and her great attitude made this an enjoyable experience. Keep up the great work! read more

Very respectful staff! Everyone here is very helpful. They have signs on the floor to help promote social distancing and only allow three people in the store at a time. I have a great experience every time I visit. read more

Got help fairly quickly but staff was rude. Seemed annoyed every step of the process. I had about 10 items to return but really they're just scanning them. And when I asked if he would dispose of my empty box he said "no we recycle enough here already so I'm gonna ask you to take care of that". Never been a problem at the 12 and Farmington location. I'll be going there from now on. read more

This is a decent store. They just try to gouge you sometimes with pricing. So just beware and ask lots of questions. Worst experiences are with one clerk who always tries to upsell you and instead of finding you the best price options to ship your package like the others do, she acts like she can only sell you the most expensive option between USPS and UPS. The other three workers, a husband and wife team and a younger, kind woman are helpful though. read more

have been using this location for several years and I am very satisfied with their service. Occasionally it gets crowded specially during Xmas and new year. read more

It smelled really nice. The people were nice. I had a nice experience. For some reason it won't let me post a review unless I use more words so just ignore this last sentence. read more

I was so pleased with the service and the safety protocols put into place for Covid. All emplyees were in facesheilds, markings on the floor, they wiped the credit card machine, and pen attached and a regular pen before I used them. Thank you! Very appreciated. read more

I looked for a place on the website to leave a review and couldn't find one. I needed to notarize a letter, something I've never done before and the transaction started off rocky. When I approached and stated I needed something notarized the guy turned around and asked the other worker if she could do it. She said yes. Then he did not acknowledge me any further and was proceeding to acknowledge the person behind me (as I'm still standing at the register). So I go "oh do you want me to move over here?" He never said she'll be right with you or anything. Initially I felt the lady was rude but she turned out to be helpful and identified mistakes and issues with my letter which was very helpful. She then walked me back to the clerk and said charge her for notarizing 3 letters, 3 color copies and mailing 3 letters. The guy rings me up for 2/3, and proceeds to blankly stare at me. So I go ohh I'm mailing these also and he goes "yea" so I'm like okay is that included in this fee? Are we mailing them?? I'm confused you only charged me for 2 services. So then he looks to the lady like he doesn't know what I'm saying and he goes "what does she want to do?? (Or something to that effect). So I repeat "I want to ship them" and the lady said yes she's shipping them..."so what's the question???" It was very confusing and unprofessional. So I go "well he didn't charge me for shipping that's why I'm asking" and she goes to the guy "right, she was expecting that you'd ring everything up at once". Then the guy turns to me and asks what am I shipping. Perhaps their system doesn't allow him to ring all 3 at once I'm not sure. But he never communicated that to me which contributed to the confusion. I will opt out of returning here unless I'm pressed for time as it is a convenient location. Overall poor customer service. I felt stupid from beginning to end of the process and not valued as a customer. read more

We went to UPS as we had a box of crystal glasses that our daughter had just inherited from her grandmother and needed shipping to our daughter's home. The clerk was so helpful and supportive. She explained she was the best at this type of packing and never had a glass break. (This turned out to be true.) We left the glasses with her and paid the bill as we had other obligations. When the package arrived in Las Vegas, indeed every glass was intact. But more amazingly, there was a note from the clerk who wrote that she had a "compulsive moment and could not resist cleaning the crystal before packing." My daughter and I were overwhelmed. If service workers everywhere had such care, the world would indeed be a better place. Our complete thanks to UPS for having such a wonderful front line employee. read more

Awful customer service, incompetent employees. Two employees can't handle 2 customers, wasted 10 minutes on something that should've taken 10 seconds. read more

This store has been around forever and there is a good reason for that. The staff is very knowledgeable and friendly. They have relationships with their customers and will go above the call of duty to exceed expectations. Great job guys! read more

WORST. The worst. Go to the maple and telegraph location- those employees are helpful, kind, and personable. The ones at this location are BEYOND rude, slow, and generally horrible. Stay away. read more

Great service from Tiffany! Over the top helpful and professional with my documents. Quick job and fairly priced. 5 stars!

Terrible customer service. They lost a package, and I lost $300 in concert tickets because of their incompetence and rudeness. I should have gone to the post office. read more

Courteous, professional and fast -- three words that best describe my drop-in experience last month at this UPS Store in West Bloomfield. Will be back! read more

Wow spent a mere 5 minutes on the computer to login my email and print one page..one! And was charged 3 dollars

Very disappointed at this UPS location off Maple/ Orchard Lake... I had samples of fragrace with lotions and makeup to be sent to California .. the lady would not do it because she thinks it's going to explode on an airplane.. she repeated that twice to me and looked at her co worker and said do you want to go to jail if the plane goes down? Seriously lady!!!! I asked for ground first of all, she seemed like the knew what she was doing but too lazy to put a sticker on my box to explains not to put on an airplane.. ground only!!! She said they might take it from ground to airplane, if she did her job and just put the sticker on it and sent it ground would've been fine. Inconvenience for me on Monday morning before I had to go to work. She embarrassed me, will never go to this location again and I can walk there from my house. Went to the post office, no problem there on , my box will arrive on Monday..Will have to stick to places that are easy, happy, and know what the rules are.. for sending fragrace from MI to California !! read more

I had used the store many times in the past but at my last visit they insisted on repacking my item. They then put someone else's package address on it. They admitted to losing my package but refused to reimburse me for their mistake. I called and emailed multiple times and the owner Sharon refused to compensate me for my loss even after her store employee admitted the error and said they have insurance for mistakes like this. I would never return to this establishment. read more

I am surprised to read the poor reviews here. I have been going here for years and have always found the employees to be friendly and competent. read more

I review only when I can write stellar comments about a business. I cannot understand how some people receive a package from Nordstrom and the box has a dent and they give the shoes in the box one star because the shipping box has a dent. WTH? You should be required to provide some documentation of education to be able to write a review. Clearly, the people who have written poor reviews about this UPS store have either miscommunicated their needs, or don't understand the law of the land, regarding mailing packages. The only negative thing I can say about this store is that I hate Orchard Lake Road, and probably all of Oakland County agrees with me. About 3 times a week I shop at Plum Market and then head to this UPS store. Every person working here has an exemplary work ethic. Most importantly, they all know their "shipping stuff." I have 2 daughters who live in Chicago and since they allegedly don't have good baked goods in Chicago (oh please!) I often mail them my incredible creations. I receive an email indicating "Your package is on its way" and one the next day (always, no problem getting to Chicago in 1 day) relaying that "Your package has been delivered." Nordstrom, Zappos, Amazon, Nespresso - the employees politely take the package and issue a receipt so I am able to track my return. I usually have an email when I get home that it has already been recorded on Zappos or Amazon, and my refund has been issued. UPS is not the cheapest way to deliver, but I have mailed a simple Priority Mail envelope to Chicago and it has taken 3 days. I could ride my bike there faster than that. UPS has great options for overnight delivery for many locations and the staff knows when it is worth it to use that option. Lastly, my absolute FAVORITE employee, Tiffany, allows me to email her documents or articles, and she prints them off, binds them for me and emails me that they are finished. Are you kidding me? 15 years of teaching, and had I known I had this service at my disposal all those years, I would have been in heaven. She is getting me through my dissertation - yes, Tiffany is the living end, as is this store! read more