How in the world does this location have a 3.2 rating? Every single time I go there which is…read moremultiple times a month, the service is expedient, friendly, and professional. When I've had questions about something, they have always been very knowledgeable and very helpful. 10 out of 10 stars

This Ups store and it's staff provided excellent service. Heather was very helpful guiding me…read morethrough a return. She was courteous, very knowledgeable and efficiently helped me complete my task. Further, the store is well lit, clean, and offers a variety of services. Highly recommend.

Meghan was SO HELPFUL, patience, and knowledgeable! She was also very persistent in spite of a…read morecoworker balling be out in a lound shouting repetitive yell so the surrounding people could easily Hear!! However Meghan continued to help persistently continued to solve my problem. And, she did it, saving me a lot of money!!! Thank you Dear Meghan!!! You are an angel!!!

Do not come here, horrible customer service and no employee wants to be there. Steve worked with us…read moreto do TSA pre check and was very impatient and let us know he was supposed to be on his lunch -"and made it feel like and inconvenience. Then when checking out Bob was so rude and had no desire to help any of the customers. I waited in line for 10 mins to the point other customers were asking if there were more workers to help as we all were waiting for help. I ended up walking out and not even buying what I needed, due to the service of this place. Disappointed

Went here again this week and was helped by another very nice, young guy who assisted w/ carrying a…read morevery large DIY package containing a mirror. I just wanted a quote because the post office bowled me over with what they were going to do me in with when it came to their oversize Parcel Post package surcharge (just under $70 total w/ delivery confirmation and $100 insurance vs. $15 for the standard P.Post package/weight charge). UPS charges would have run about $60. I put sending the mirror out on hold, but did not realize I didn't have to waste my time packing that irregular sucker myself (and what a PIA it was). Per the nice UPS Store guy, If you buy the packing box/materials from, and ship with, them, they will pack it for you. I'd always thought the actual packing was an extra charge and avoided going that far before. Good to know! Oh, and per my BF, the UPS shipping place in Pontiac has a real cranky older woman who hassles him everytime he ships out an Ebay package. I advised him, as I would advise you, to make the trip to this store in Waterford to minimize any and all aggravations.

I can't enough good things about this location. All the guys are nice and acknowledge you right…read morewhen you walk in door. Ben help my husband and I get paperwork notorized today, he was great. Extremely nice and pleasant. I love this store!

I always get great print service from Tiffany. The quality…read moreis always great and fast! Tiffany is always friendly and helpful. She goes out of her way to give me excellent customer service!

Over the years I have had many many cases of wine shipped to this FedEx store and held for pick-up…read moredue to the close proximity to my house. The wine has always arrived safe and I have gotten text notifications to advise me when they are available for pickup which is a nice feature of the FedEx system. The thing I have always noted about this location is the friendly attitude at the pick up counter, which is much appreciated especially when you consider it is usually woman that are hauling my heavy boxes of wine from the back with never a complaint. The smiles I get and occasional friendly banter on where is the party is most commendable considering they are moving boxes around all day long and many of them heavy like mine. Aside from the obvious shipping business this location also has workstations, printing services, faxing, stationary and presentation materials for sale at this location. These other services are sometimes overlooked as they are not the first thing to come to mind when you think FedEx.....

Love coming to going postal !! Great service friendly people !…read more Always wonderful and fast .

I have been using this Goin' Postal for a few years and have had a great experience every time I've…read morebeen here! Everyone is friendly and helpful and in a good mood even during busier times. Today, I was taking a particularly long time to find the address I needed in my phone. The man who helped us (owner or manager??) was soo patient and showed my 3 year old some cute (and impressive!) magic tricks while we waited. My son thought they were soo cool and couldn't believe he made a couple items disappear. It was super sweet and made the time fun and easy. I use this location all year round and they always make it easy!

These guys are really condescending but also completely clueless. It almost felt like they were…read morereal-life rage baiters. Yelling at customers to scan their own packages for Amazon returns but the machine wasn't working so it continued to print out "see agent labels" and the owner (I presume) was annoyed that the customers needed service. It was actually kind of comical until I had to interact with him. I told the man packing my stuff (presume it was the owner because I can't imagine an employee yelling at customers the way he did) that these items were sentimental (my grandpas's cowboy hat) and asked to have the items bubble wrapped and paid like $50 for it! When the box arrived the glass items were in bubble wrapped but not appropriately wrapped so the glass was everywhere in the box. My glass items were broken and my grandpa's hat was not wrapped at all, and neither were my ceramics! The hat was smashed by a heavy cardboard box (with a drill in it) that they had just placed on top of the hat. These people are completely incompetent and ruined all of my irreplaceable stuff. Do not bring anything of value here.

While the workers at the store have always been pleasant and hard-working and seem to try their…read morebest when it comes to package delivery, the store is NOT able to fulfill even the simplest print orders. I've taken small print jobs to them, asking them to print on certain type of paper. Not sure what is so difficult about finding different styles of paper at a "print shop" but the employees never seem to be able to find the right paper. Either they've "never heard of it" before, or "don't know where to find it." I get the idea the management doesn't equip their employees with the knowledge to do much else except mail packages. If you want to drop packages, not a bad option. If you want to print literally ANYTHING, go to Staples

I used to have great experience with this UPS store. Today they wanted to charge me $2 to put 6…read moreinches worth of tape on a box. So I will be moving my business to a different UPS franchise.

This is my preferred Amazon returns spot because a) there's never anyone in here, likely because…read moreit's far back in the plaza and b) the employees are always super fast and helpful. I can park my car, walk in, return my item and be back in my car in like 90 seconds.

Seriously? A $3 print charge for a shipping label on a return for an Amazon item. Come on, don't…read moreyou make enough money off of this stuff?

So happy this store opened in White Lake. I never have to wait when I drop off an Amazon return or…read moreship a package. I love how the employees are always smiling and genuinely happy to do their job.