We were looking to upgrade one verizon phone and add a line with a second new phone. After being…read moreunderwhelmed at the Brighton location and not having any better luck with verizon over the phone, we tried this location and got great service and help. Note the location has moved across Grand river from where the map currently shows it.

Awful service and lies. Bought a new phone last week and was told I would get a credit up front…read morebefore purchasing. Once phone was already 100% set up I was informed I would not be getting the credit. I decided to forgive the mistake the employee had made because the phone was already set up at this point and I wasted two hours of my time. They sold me a liquid glass protector with it. One week later my phone connection doesn't work and there is a scratch on the glass they applied and failed to tell me about the warranty for (also did not give me the box and threw it away with warranty information.) I came to the store and they would not do anything about the mistakes they made or the phone connection issues. Manager did not even come over to try and help. Spend your time and money elsewhere

My husband and I have been long time customers of AT&T. We recently stopped in this location to…read moreupgrade our phones. We had stopped at Verizon beforehand, just to see what kind of deals they had going on. We were told that we would receive $400+ each to trade in our current phones. The guy at AT&T immediately asked if we were already AT&T customers. When we said we were and just wanted to upgrade our phones, he seemed to lose any interest in helping us. He told me that my phone would not be worth anything as a trade-in. I asked how it could be worth $400 at Verizon and nothing here. His response was, "I'm not going to try to compete. You're not a new customer that I would be signing up. So, there is nothing in it for me and it makes no difference to me whether you remain a customer or go somewhere else." WOW... All he had to say is, "That is pretty competitive and, unfortunately, we can't compete with that offer." Needless to say, we switched to Verizon.

I took over a business in Nov 2019 and transferred the account to me. Found a MUCH better deal with…read moreright away and ported my number and service. During the November transfer and recent cancellation, no one from AT&T ever mentioned a certain time frame I must stay with them or an extreme $250 early termination fee (even with the 2 hr call to transfer the service to my name). This is ridiculous and if it's not waived, I will never do business with AT&T again. Trying to get a hold of someone at AT&T with common sense is impossible. Even when I dropped off my equipment at UPS, the UPS worker said "Keep your receipt b/c AT&T WILL TRY AND CHARGE YOU saying you didn't turn in the equipment" What a terrible reputation!

Beware of the Howell location on Grand River. I went there after seeing a great promotion. They…read moreupsold me to a "better" promotion (obviously with a higher monthly bill) that had insurance. They also sold me life time replacement screen protectors for all five of our phones ($40 each). I left happy with what I thought was a great deal with protection for all of our phones. Fast forward a few months when my daughter broke her phone and we took it in for repairs... NO INSURANCE (on all five lines - none). This store would do nothing to solve the issue. They insisted I never had insurance. (Keep this in mind later.) At a later date, I went in for a new screen protector and was told they're not free to me because I don't have insurance! So more of their lies came to surface. After voicing my displeasure, the store manager then said he'd still honor the screen protector replacements (and did for a few replacements). This at least left me feeling like they felt bad for the whole insurance mistake. Then today I went for a screen protector replacement and the manager told me that this was never agreed upon. And when looking up my account said my screen protector replacement became invalid when I cancelled my insurance. Of course I never cancelled anything. And how could I have when they claimed earlier that I never had insurance!!? ALL LIES. DO NOT TRUST ANYONE FROM THIS STORE. They act super nice and helpful. When in fact, they are lying snake salesman. Bottom line, they upsold me to a more costly plan and gave me NONE of the benefits they promised it came with. I will be leaving T-Mobile ASAP. I hope this review saves others from being their next victim.

I stopped by the T-Mobile store as I was thinking about switching from T-Mobile. I had my wife and…read more2 daughters meet me there. We were told-all of us that if we switched and turned in our old iPhones that we would receive a $300 credit. This was important as I wanted as low as a bill as possible as I was contemplating retirement. All 4 of us heard the same thing. I paid off our remaining balance on the old phones, we mailed the old phones in with the plan to pay these off so I didn't have another large cell bill. When the bills came there were small credits. After 3 trips to the T-Mobile store and multiple calls from my adult daughter and one final visit- all with the manager/owner, we were told the $300 credit is actually spread over 24 months-so even though there is no contract, you can't leave for 24 months unless you pay off the supposed $300 credit they gave you first. Buyer beware!

We have been happy in the past with this store and especially with Gracie Bailey - the store…read moremanager. Today, 10/15/11, we had a very unpleasant experience. We waited for 45 minutes to get service and the store was not crowded. We wanted to upgrade one of our phones to 4G but didn't get the information we needed about the cost and the advantages. How can you allow us to sit there waiting for service while we did not get our task accomplished? This is unacceptable. There wasn't an effort to even acknowledge the issue.

This store is the worst!! Just went there for a SIM card to use a different phone because they…read morecan't seem to help me fix my current phone and they didn't help at all! He actually told me that he didn't know what to tell me! He also told me that the phone I wanted a new sim for would not work on their network which is wrong! He just didn't feel like helping me at all! I have never had such poor service ever! Do not buy from here! Poor service! Poor attitude!