I had been experiencing problems with another mobile provider for TWO MONTHS!! After being lost in…read moreCALL CENTER HELL during that time, I knew I wanted to speak with a real human FACE to Face who could help. Garrett J. at Team Wireless in White Lake was awesome!!! Worked through challenges I was experiencing with the other carrier; helped me port my number to Verizon!! Anyone experiencing problems should run...don't walk. FYI..if you purchase/enroll on-line and not in a brick & mortar store, you run the risk of being lost in call center hell when you need assistance. THANK YOU GARRET J. Shirley L

Dealer not upfront on pricing. Automatically just pulled…read morefrom stock two cases for phones. Without telling us the price. Or giving us a choice. Also was not told there was a cost for dealing with a franchise. À​utomatically used a coating on our phon​es. At a cost of $120 for two phones. Never asked us if we wanted that service. Some of this was my fault. Should have asked for the bill to be printed up before we left the store. Instead of sending it to our Gmail. I was surprised to see the good readings for that store. Would never go back. Also reporting to corporate Verizon for the service from a franchise Monica

I seriously love this place! Everyone is so friendly! Matt always helps me, hooks me up with great…read moredeals and helps with any questions I have!

Matt did a great job helping me, got a new phone and saved me money! great service! highly…read more recommended!

Nathaniel hall was amazing, took care of me quick, 10/10 I appreciate it and will be backread more

From the owner: Visit the T-Mobile store in White Lake and discover America's largest, fastest, and most reliable…read more5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 10531 Highland Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

We brought my son's android phone for a charging port repair and the very honest gentleman said it…read morecould be a cleaning. He quoted us the prices for each and said he would know in about 20 minutes and to come back (or wait in the lobby). We came back and the phone was done! It only needed a port cleaning and he saved us money. Very honest and reliable service I highly recommend. They repair all sorts of other electronics as well.

'Ohh, my word! 'These young men (and 'even' their online protocol)…read moreis remarkable! 'I just likened it to; "Old School Etiquette'' ... 'And, still while 'writing' this ... their 'impact' has not left me ... My experience was w/Chris @ the Bloomfield Hills location ... (then, later w/Francisco via telephone) . Anyway, Chris was amazing as well as a total gentleman ... polite, soft spoken, knowledgable & patient. Whomever of 'you' are seeking/needing this type of assistance ... do not hesitate ... 'Quick Phone Fix' is it !!

Anthony saved my life! After wasting time at the Apple Store; they told me my phone was DOA due to…read morea damaged port. They claimed my AT&T Apple Charger replacement cord did it. Anthony replaced the battery. Fixed the sound and you know an IPhone 6S Plus has sound problems. It's never been this loud. On a Sunday afternoon, Anthony had me out the door in twenty minutes!

I had reached out to find out more and during/around my chat with Apple the manager called me and…read moreset up an appointment. Gave me a direct/personal number too. My appointment was set for the day they moved their store to the local Meijer. I showed up and the only tech there took care of me (I had called earlier also) and took care of me as he should of. Found out my only issue was the electrical outlet I was using for my charger. Not my phone, my new charger or lightning cable. Nothing of mine. Took care of me as quickly as it was to observe, took care of me as a regular client and charged me appropriately. Will for sure go back after my experience with the tech and manager.

I just paid a visit to the T Mobile store on Baldwin rd in AH. I have been here before and I swore…read moreI would never go back. I must say today I was pleasantly surprised. Chris and Isaiah were great. If you need something from T Mobile go see these guys. Thanks guys.

Let me start off by saying that I have never enjoyed the process of purchasing a cell phone. Until…read morerecently I had Verizon as a provider and was rarely satisfied with their rates and customer service. After a ton of research, I decided to give T-Mobile a try . After reading many location reviews, I decided to visit this convenient Great Lakes Crossing location while shopping. Overall I was incredibly pleased with the store and staff. I was never pressured into buying unnecessary accessories or felt like I was being "up sold." Rita patiently described all of my options and helped me make a decision on which phone, plan etc. was best fit for my needs. I highly recommend this store and staff!!!

Wow! This store is the place to go for screen replacement. Fast and professional service. The…read morehigh reviews are accurate. If you want custom artwork on your phone cases, this is the place to go! Stop by and see for yourself!

Very helpful and friendly. Fast service as well. I came in to fix my daughter's broken screen on…read moreher iPhone and it was ready in less than 30 minutes. He also has great deals on screen protectors and cases. They make their own cases and have a large selection of cases. Rob gives personalized service. I bought a case for my daughter and came back to let her select the one that she wanted. We picked a case for the iPhone 7 (we have a 6) & he custom printed the design on a case for us while we waited.

What great service I received at this Verizon store. The sales reps care about making their…read morecustomers happy. I was having trouble setting up my new IPHONE to my car and the rep took the time and made sure I was all set to go. Very pleasant experience.

Do NOT go this store. They offered a free with a phone trade-in…read more However, Verizon will charge you every month for as an equipment charge for the "free phone". After speaking to them multiple times and going to the store for help with the incorrect billed amount. The employees say they can't do anything and I am now under contact. DO NOT go here !! I only gave one star so I could write a review.

I went in to get a new phone for my daughter's birthday and was helped by Danny. My husband I were…read moregreeted upon walking into the store and immediately helped. The store the was clean and well stocked. I was able to get the exact color iPhone and at a fair price. Danny was beyond helpful and didn't try and sell me anything I didn't need. He even went through all the differences between the 2 models and we decided on the 12 mini over the 13 mini. Danny was through going over the changes that would happen to our bill so that there would be no surprises and gave his card in case there was so he could fix it. Overall the process was smooth, quick and I have a very happy birthday girl today.

My elderly mother went to this store in the hopes of just getting a basic iphone. Instead, they…read moreup-sold her on everything imaginable, on MY account. They changed her plan to the most expensive one they offer, filled with features of which she will never use. Tacked on a bunch of add-ons like AT&T Next, which she has no use for since she is paying for the phone in full, and AT&T Turbo, which she also has zero need for. They also up-sold her the most expensive iphone and promised her a "$350 Reimbursement" for the phone she traded-in that I have yet to see. Absolutely egregious business practices, I cannot express enough how sickening it is for this establishment to take advantage of elderly women. I strongly recommend avoiding this place like the plague.