I had to transfer my data from my old and expiring 3G phone and Dylan was professional and very…read morepatient working the transfer until it was completed. Most CS folks would have let it go, "can't do it" 2021 attitude but not Dylan. We will continue to use this White Lake AT&T store and Dylan for our phone needs.

Darrius is awesome! He helped my boyfriend add me to my plan and patiently transferred my 14,000…read moretexts to my new phone. He was able to help me decide between a Samsung and an iPhone, set everything up and made it easy on me. Went back a few months later to get a phone for my dad, just the most basic flip phone and he was great again. Not only did he remember me, but he printed the phone number on a little label maker which my dad really appreciated. He was also helpful when it came to cases, I chose a pelican case and loved it. The man can apply a screen protector like a boss. My boyfriend's sister and husband came there to get cases and he was great with them too. Thank you again for all your help!

Dealer not upfront on pricing. Automatically just pulled…read morefrom stock two cases for phones. Without telling us the price. Or giving us a choice. Also was not told there was a cost for dealing with a franchise. À​utomatically used a coating on our phon​es. At a cost of $120 for two phones. Never asked us if we wanted that service. Some of this was my fault. Should have asked for the bill to be printed up before we left the store. Instead of sending it to our Gmail. I was surprised to see the good readings for that store. Would never go back. Also reporting to corporate Verizon for the service from a franchise Monica

They guy was very very pushy for the phone warranty after telling him now but he kept going on…read moreabout it every 5 mins also we told him we didn't need hotspot but yet without us knowing he put 100 gigs of hot spot on my phone and my girlfriends nanas phone very very shady

Nathaniel hall was amazing, took care of me quick, 10/10 I appreciate it and will be backread more

From the owner: Visit the T-Mobile store in White Lake and discover America's largest, fastest, and most reliable…read more5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 10531 Highland Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

We brought my son's android phone for a charging port repair and the very honest gentleman said it…read morecould be a cleaning. He quoted us the prices for each and said he would know in about 20 minutes and to come back (or wait in the lobby). We came back and the phone was done! It only needed a port cleaning and he saved us money. Very honest and reliable service I highly recommend. They repair all sorts of other electronics as well.

'Ohh, my word! 'These young men (and 'even' their online protocol)…read moreis remarkable! 'I just likened it to; "Old School Etiquette'' ... 'And, still while 'writing' this ... their 'impact' has not left me ... My experience was w/Chris @ the Bloomfield Hills location ... (then, later w/Francisco via telephone) . Anyway, Chris was amazing as well as a total gentleman ... polite, soft spoken, knowledgable & patient. Whomever of 'you' are seeking/needing this type of assistance ... do not hesitate ... 'Quick Phone Fix' is it !!

I had reached out to find out more and during/around my chat with Apple the manager called me and…read moreset up an appointment. Gave me a direct/personal number too. My appointment was set for the day they moved their store to the local Meijer. I showed up and the only tech there took care of me (I had called earlier also) and took care of me as he should of. Found out my only issue was the electrical outlet I was using for my charger. Not my phone, my new charger or lightning cable. Nothing of mine. Took care of me as quickly as it was to observe, took care of me as a regular client and charged me appropriately. Will for sure go back after my experience with the tech and manager.

Called store about cracked iPhone 11. Was fixed in 20 minutes after arrival. Competent, friendly…read moreservice. Even got to spin the wheel for $20 off.

I just paid a visit to the T Mobile store on Baldwin rd in AH. I have been here before and I swore…read moreI would never go back. I must say today I was pleasantly surprised. Chris and Isaiah were great. If you need something from T Mobile go see these guys. Thanks guys.

Let me start off by saying that I have never enjoyed the process of purchasing a cell phone. Until…read morerecently I had Verizon as a provider and was rarely satisfied with their rates and customer service. After a ton of research, I decided to give T-Mobile a try . After reading many location reviews, I decided to visit this convenient Great Lakes Crossing location while shopping. Overall I was incredibly pleased with the store and staff. I was never pressured into buying unnecessary accessories or felt like I was being "up sold." Rita patiently described all of my options and helped me make a decision on which phone, plan etc. was best fit for my needs. I highly recommend this store and staff!!!

Wow! This store is the place to go for screen replacement. Fast and professional service. The…read morehigh reviews are accurate. If you want custom artwork on your phone cases, this is the place to go! Stop by and see for yourself!

Very helpful and friendly. Fast service as well. I came in to fix my daughter's broken screen on…read moreher iPhone and it was ready in less than 30 minutes. He also has great deals on screen protectors and cases. They make their own cases and have a large selection of cases. Rob gives personalized service. I bought a case for my daughter and came back to let her select the one that she wanted. We picked a case for the iPhone 7 (we have a 6) & he custom printed the design on a case for us while we waited.

Do NOT go this store. They offered a free with a phone trade-in…read more However, Verizon will charge you every month for as an equipment charge for the "free phone". After speaking to them multiple times and going to the store for help with the incorrect billed amount. The employees say they can't do anything and I am now under contact. DO NOT go here !! I only gave one star so I could write a review.

Verizon is awful. customer service is horrendous. They lie about pricing then bill you…read moreincorrectly. Impossible to correct with a human. Hello T-Mobile. Verizon. Call me

My elderly mother went to this store in the hopes of just getting a basic iphone. Instead, they…read moreup-sold her on everything imaginable, on MY account. They changed her plan to the most expensive one they offer, filled with features of which she will never use. Tacked on a bunch of add-ons like AT&T Next, which she has no use for since she is paying for the phone in full, and AT&T Turbo, which she also has zero need for. They also up-sold her the most expensive iphone and promised her a "$350 Reimbursement" for the phone she traded-in that I have yet to see. Absolutely egregious business practices, I cannot express enough how sickening it is for this establishment to take advantage of elderly women. I strongly recommend avoiding this place like the plague.

I had a terrible experience at the AT&T store at 2510 S Telegraph Road, Bloomfield Hills, MI 48302…read more The manager, Jon, was extremely rude and unhelpful. I recently traded in my iPhone 13 for a $700 off promotion on the iPhone 16. When I asked Jon to show me the trade-in deal information on AT&T's website (due to a past issue where I didn't receive my full credit for 3 phones), he refused to help and was very dismissive. He even threw my phone on the table when I asked him to find the information on the AT&T website. Jon told me it wasn't his job to assist with this and claimed that previous bad experiences were due to other employees not representing AT&T. Fortunately, another employee, Aayan, quickly found the information I needed in under a minute and was polite and professional. Jon's behavior was unacceptable, and I believe Aayan should be the manager instead.