Don't even even think of coming here for a phone repair! My daughter paid $190.80 to have her…read moreglass replaced on both sides of her phone. She took it home and the phone was overheating and the screen was very dark. We went back the next day, and this guy refused any type of replacement screen or a refund. He claimed that that she needed a more expensive screen for an iPhone, but apparently they did not have it or I'm sure he would've been happy to charge her even more. Now we are disputing the charge with the bank... even his phone cases look like they're from SHEIN or Temu! ;(. She left a negative review and he responded saying that he has no record of her doing business there...what a liar! Here's her receipt that I've attached.

If I could give a 0 star I would. Let me start off by saying this guy welcomes me into a option to…read morepay 120 to fix my iPhone 15 pro max screen about 15 min after the repair my phone starts over heating freezing screen goes dark and overall barely works the guy tells me in the photo text exchange that I need a 250 screen and that some phones do not take the cheaper screen and apparently my phone was one of them as a business owner you should not be that money hungry on a sale and tell the truth from the beginning I am now forced to get a new phone due to my previous one being non repairable if I were you I would stay far away from this business

Do not go there I took my son's iPad for a screen repair. They told me it will take two days. It…read moretook them almost 2 weeks and when I got it back, the iPad works for about 30 minutes and shut down.

This place sucks it took 2 weeks for them to even look at my MacBook Pro and to fix my computer…read morecustomer support didn't help at all and kept making excuses over and over and they didn't even fix my keyboard nothing has changed on my keyboard it still doesn't work and it cost over 70 dollars just for nothing to be fixed

If you want good service and a great place to get a phone or whatever else well this is the Store,…read moreMario will definitely help you out and he doesn't cheat you out on anything you don't want or need, he's very helpful and really kind

From the owner: Discover the smarter way to get all of the high-end devices you want and the network you need, for…read moreless.

The in-store experience was good, but after I upgraded a phone, paid the upgrade fee and taxes,…read moredeclined Verizon protect coverage and did not approve any additional features...I received multiple emails welcoming me to Verizon protect and hotspot service. So I checked my account and sure enough I was signed up and going to be charged for these unwanted services on my next bill. I canceled them, waited a day, checked my estimated next bill and saw the upgrade charge in there. I looked through all of the documents in my account, all of my emails from Verizon and could not find a receipt for payment made. I called what I thought was the store I went to, got an off-site representative and after answering many questions and explaining the issue, finally received a receipt my email. *My final opinion and advice - watch out and triple check everything!!!!

0 stars - this store allowed someone else to add 3 lines to my account and finance a new device…read morewithout requiring the two-factor identification that I kept denying from my cell phone - I live in a completely different state but apparently that wasn't enough of a tip-off for fraud? STAY AWAY FROM THIS STORE

The customer service here is ALWAYS 5 star. The employees are friendly, patient, and knowledgeable…read more They are also not pushy about selling more products. This is the ONLY Verizon store I will go to.

Excellent customer service at this location. Izal went out this way to help me patiently and…read moreexplain the procedure to troubleshoot a damaged iPhone. Them when I returned the following day with the phone repaired by Apple, he kindly spent over an hour doing the reset and upload from my iCloud. All with a kind attitude- definitely recommend this location

I had my phone repaired here today and now my phone is damaged. Initially, Anthony seemed pretty…read morenice and genuine. He did the repair work and after I picked the phone up, I noticed that the Face ID did not work. I gave him a call and he explained that he 'forgot' to tell me that the Face ID would no longer work because 'that's just what happens' when the screen needs to be replaced and the senor is damaged. I wasn't too happy about no longer having Face ID, and that should definitely been a conversation at the time of repair, but I just accepted it as it was. I also made him aware that the screen was lifting on the left side in the middle, so much so that it was noticeable from the side and from the front when looking at the screen. I was told that I could bring the phone back to the shop to have the lifted screen repaired. Once I arrived at the shop with the phone, he took a look at it and said 'oh yeah, that's just how these aftermarket screens sit'. There was also a light showing through in the bottom corner of the screen, and when I asked him about it he replied 'yeah, that's just there because it's a new screen but it won't hurt anything'. There were no lights showing through before my screen was fixed. The screen wasn't even broken, it was lifting at the top. I was also told that even if he replaced the screen, it would still be lifted because there was nothing he could do to fix. IRONICALLY, that was the very last screen that he had in-store to fit my phone, RIGHT! He then argued with me that he'd been doing this for 10 years and no one EVER complained to him that the screen was lifting, despite him also saying that all of the after-market screens sit this way. He acknowledged that it was uneven and lifting, but refused to admit that it was a quality issue. He made it a point to tell me how this screen was better than the one I had before. I'm not required to be grateful for a low quality repair job that I PAID for, especially when it's given with poor customer service. Just because it's better, doesn't meant that it's acceptable. I was told that it was my opinion that my screen shouldn't be lifting and that the screen shouldn't sit that way on the phone. I can only speak for my experience here, so if anyone else has had luck with this business, good for you. I was not so lucky. He's very nice when you meet him, but if you have any issues with the repair he will try and gaslight you in to accepting subpar work. He said that all of the aftermarket screens fit my phone that way, I've had my phone screen repaired before at another location and I've never had this issue. I don't recommend this business. Find another business or you'll have to have it replaced twice like me.

Needed to repair the screen on an iPhone I was trading in for my teenager to upgrade. Super…read morereasonably priced (about $80 for an iPhone 11 screen). Work was done well and quick. The tech was friendly and pleasant as well. I will definitely go back for future phone repair needs.

Current store manager is useless. I went into the store to get a problem fixed with my company…read morephone number and she told me that there is nothing she can do. She didn't even try to resolve the issue, when | asked for her to call her boss she walked over to the corner of the room and pretended to call them. Extremely unacceptable considering this number is how I provided for my family

They scammed my entire family and have forced us to pay a ton of hidden charges and NO HELP FROM…read moreANYONE, including the store, the customer service line, and everyone in AT&T!!! They didn't keep promises and also lied about a ton of comps and matching prices.

The young man who works here is excellent! He helped solve my problem and was 100% professional…read moreand respectful. I truly appreciated his help. His name is JALEN and I highly recommend anyone interested in amazing service, please look him up.

Making the switch from Verizon to T-Mobile was not easy--especially since I'd been with Verizon…read moresince 1998. But after years of steadily declining service, I finally decided enough was enough. I'd heard great things about T-Mobile's coverage from friends and family, so I decided to give it a shot. That's when I met Destiny Burns at the T-Mobile store--and let me tell you, she was absolutely amazing! Super helpful, incredibly knowledgeable, and patient as she walked me through everything I needed to know. We did run into some hiccups while trying to port over my number--thanks to some frustrating issues on Verizon's end--but Destiny went above and beyond to get it resolved. She spent over two hours with me, even calling Verizon herself and figuring out that one of their reps hadn't completed the process like they said they did. If not for Destiny's persistence and professionalism, I might have walked out still stuck in the Verizon mess. Now that everything's up and running, I couldn't be happier. The coverage is phenomenal--I actually have service at my house now, which I never had with Verizon! Huge shoutout to Destiny and the T-Mobile team. If you're thinking about switching, do it--you won't regret it.

I have a Cricket phone that started to have issues and ordered a replacement phone under their…read morewarranty program ( another frustrating experience). When the phone arrived I took it to the Madison Heights store (where I bought the original phone) for help transferring apps and data from the old phone. There were 2 employees that did not know the basics of how a cell phone even works, let alone how to transfer anything. How embarrassing for whoever owns this franchise, and for Cricket Corporate. I had a pleasant experience last November when purchasing the original phone and the woman (Jessica) was very knowledgeable and knew what she was doing. Sad she was not there today. I will file a complaint with the corporate office. This store is not a good ambassador for Cricket Wireless.

These phones have no ring tone. They make no noises whatsoever…read more Because they're... (((Crickets))) So I'm being severely screwdriver... I mean screwed over, but apparently my voice dictation software likes DIY... on a regular basis by a cell phone company, and I think most people have a similar story about theirs, so I decided that I was going to go for the cheapest option. I checked out this excellent Cricket when I was in Madison Heights, it was the first one I'd been in, in awhile. It inspired me to visit the one in Lackawanna when I got back to Buffalo a few weeks later. So here's the info I learned from both stores (amalgamated). Pay as you go sounds amazing but it won't get you far. The services are not great. If you get spoiled by the likes of Verizon and AT&T then you're going to find it tough to come over to Cricket because it's just not quite the same. But the amount of money that you will save makes it worth it. And at the end of the day, I decided not to - but I'm still considering it and this was a good Cricket location in MadiHei. Haiiii!