Excellent customer service at this location. Izal went out this way to help me patiently and…read moreexplain the procedure to troubleshoot a damaged iPhone. Them when I returned the following day with the phone repaired by Apple, he kindly spent over an hour doing the reset and upload from my iCloud. All with a kind attitude- definitely recommend this location

I went to the Royal Oak Verizon store in Royal Oak on April 22, 2024 to get a new IPhone. Mahim…read morehelped me select the IPhone Pro & he was absolutely superb in every step of the process: thoughtful, patient & smart with a very non-technical customer!!! Thank you Mahim!

Don't even even think of coming here for a phone repair! My daughter paid $190.80 to have her…read moreglass replaced on both sides of her phone. She took it home and the phone was overheating and the screen was very dark. We went back the next day, and this guy refused any type of replacement screen or a refund. He claimed that that she needed a more expensive screen for an iPhone, but apparently they did not have it or I'm sure he would've been happy to charge her even more. Now we are disputing the charge with the bank... even his phone cases look like they're from SHEIN or Temu! ;(. She left a negative review and he responded saying that he has no record of her doing business there...what a liar! Here's her receipt that I've attached.

i went there for a phone screen repair and they put on a lcd screen that is not compatible for…read moreiphone 15 and my phone was discolored and was overheating and the battery was draining so fast they did not disclose this or ask my to sign anything i came back to get a refund and they refused and said all business scam and lie do not come here this guy is a scammer

Service . It's about our connection points with representatives and sales personnel in the AT&T T…read morestores. I've been fortunate. The actual cellphone service is very good . However it does have some glitches like going through NYC tunnels & in certain places like Penn Station NY where little to zero service is offered due to a lack of cell site connectivity & technology that Verizon is the sole heir to . *************** Nonetheless I live in NYC but travel to central NJ from time to time where I feel AT&T has the best reception over all . Staff @ AT&T stores for the most part are friendly and efficient. **************** This, despite being a southern state consolidation and headquarters in Louisiana. ********** Quite good !

Walked in just to get a charger and the staff looked around at me for 20 minutes then finally…read morehelped. It seemed like he had to log into a Boeing 747 just to check me out for a charger. What type of service is this? I'll tell you trash.

They scammed my entire family and have forced us to pay a ton of hidden charges and NO HELP FROM…read moreANYONE, including the store, the customer service line, and everyone in AT&T!!! They didn't keep promises and also lied about a ton of comps and matching prices.

Always have excellent service at this location. All the staff members are friendly and patient…read more They are all very well trained and explain everything in details you never feel pressured. Sara T is the best I've been working with her for years and she always has a smile on her face. Yes there are better deals with their competitors however you will NOT receive the customer service ... I'm a true believer that you get what you pay for and it's definitely worth a few extra dollars to be able to have great customer support!! Thank you AT&T

What was the most frustrating thing was the fact that they had to order a part, and it took nearly…read morea week to get there. Bros: you work 20 mins from MicroCenter... There's no reason why you guys don't have an account with them and can get parts way quicker. I get you want to make your 600% markup on parts but to have a customer wait a full week for a part that microcenter had available for pickup same day is insane. And when I offered to go get it FOR you, you say that you don't allow that... won't come here again. Just bring your stuff to microcenter

These guys are so helpful, friendly and get the job done. I…read morewalked in this morning completely panicked and they solved my problem in less than 10 minutes. Thank you!

My wife and I are long time Cricket customers and we have been putting off upgrading our old…read morephones. Today we met Jessica at the Madison Heights, Michigan store and could not have been more pleased with the experience. She was very knowledgeable, friendly and patient. Jessica successfully transferred our data and activated our new phones. You can go anywhere and get a phone but it's the staff that really makes the difference.

These phones have no ring tone. They make no noises whatsoever…read more Because they're... (((Crickets))) So I'm being severely screwdriver... I mean screwed over, but apparently my voice dictation software likes DIY... on a regular basis by a cell phone company, and I think most people have a similar story about theirs, so I decided that I was going to go for the cheapest option. I checked out this excellent Cricket when I was in Madison Heights, it was the first one I'd been in, in awhile. It inspired me to visit the one in Lackawanna when I got back to Buffalo a few weeks later. So here's the info I learned from both stores (amalgamated). Pay as you go sounds amazing but it won't get you far. The services are not great. If you get spoiled by the likes of Verizon and AT&T then you're going to find it tough to come over to Cricket because it's just not quite the same. But the amount of money that you will save makes it worth it. And at the end of the day, I decided not to - but I'm still considering it and this was a good Cricket location in MadiHei. Haiiii!

i just had a really positive experience with this store. Chantel was ready for my appointment and…read moreimmediately had ideas to fix my internet problems. I've been here in the past for the same issue which would take nearly an hour and not get much done. Im so grateful to Chantel bc the issue was solved in maybe 10 mins and she told me how I could easily fix the problem from home next time. Thank you!

I visited this store to upgrade my phone. They ended up overcharging me on my next bill. When I…read morecame back to have it rectified, I was told that a manager would have to approve the credit and that he would call me by the end of the day...no call. I went back the next week to follow up. I was told that the manager was "on vacation" and that he would apply the necessary credits when he returned from vacation and then call me to explain them...again, no call (and no credits!). I called Farrah Johnson, who had given me her card, to follow up...no call back. I called again and left a stern message...no call back. The staff and the management at this store lack the basic concepts of customer service. I do not recommend patronizing this particular store. If you have to visit an AT&T store for whatever reason, go to Southfield or Clawson.

The employees at this kiosk provide excellent help and information to anyone looking into buying a…read morecell phone, upgrading phones, and switching providers. James helped us on multiple days for an accumulated 3+ hours, explaining the best money-saving deals and walking us through the whole cell-switch process. His service was exceptional and reassured us that we were being take care of instead of taken advantage of. You have to be a Costco member to purchase phones and plans through this kiosk, but it's worth it for the money you save. They often have dealer promotions and Costco cash cards. All their phones and color options are on display to play with. They also sell case and screen protector packs. I highly recommend buying phones here, especially for the exceptional service and transparent practices.

Do not go there I took my son's iPad for a screen repair. They told me it will take two days. It…read moretook them almost 2 weeks and when I got it back, the iPad works for about 30 minutes and shut down.

This place sucks it took 2 weeks for them to even look at my MacBook Pro and to fix my computer…read morecustomer support didn't help at all and kept making excuses over and over and they didn't even fix my keyboard nothing has changed on my keyboard it still doesn't work and it cost over 70 dollars just for nothing to be fixed