I want to start off by saying I am a single mom with two jobs and going to school. I am very busy to say the least. As a store manager, you have to give good customer service, you never know what someone is going through. Your actions can help or break someone's day. In this case I went to Verizon hoping to upgrade my phone. I had a bad night and was hoping to do something for myself. It started when I walked into the store and there were three employees occupied, so I patiently waited for about thirty minuets. No big deal! As the representative called me over, she pulled up my account, had me verify who I am. There was something weird happening to my account. When we both couldn't figure it out, I was told she had never seen this in 9 years of working for Verizon. She was unsure what kind of thing I've been doing with my simcard, but she was not willing to help me nor sell me a phone. I was in shock. I had no idea what she was talking about. I felt like she was implying that I was involved in some type of criminal work. I asked if I could call customer service and maybe they can figure out what was going on. At that point, it was obvious I was unwanted in her store. I called customer service they walked me through the steps, they asked me to go back in the store, the Verizon representative fixed everything and confirmed with the store manager everything was fixed and I should be able to upgrade my phone. At this point, I have been in Verizon for the last hour and a half. Even after the representative has confirmed with the store manager everything is fine, I was told they wouldn't sell me a phone. That the higher up said it was okay. This was so disappointing. I did nothing wrong. I came thinking I could get a new phone, grab my favorite lunch, and shop a little bit. Instead I left this location, having to drive to a corporate store and cried the whole way there. I'm not including the fake smile and store manager handing me her card not caring about how she made me feel. This was the worst customer service. I'm not going to make up excuses for anyone, I just want this store to be aware of how they treat their customers. It took me over a week to write this review because of lack of time I have, but I thought it was necessary to write how I felt. I literally cried the entire ride from Somerset mall to corporate store on 13 and mound. I had an anxiety attack. This was the last thing I needed that morning. I just wanted to share my story. Jessica, as the store manager I hope you treat your future customers with better customer service. Thanks all for reading my long experience. read more