After my experience at the Verizon store near me, this is my go to Verizon store. I had previously…read morebecoming here when I was on a family plan with my folks as it was about a halfway between us point and the workers were incredibly helpful. I got my own phone plane earlier this month(first Saturday of June) and the worker who helped was incredibly helpful (not 100% sure who it was; maybe Naim, though I know that Matthew was the one who put the screen protector on). He went over all of my options and answered all of my questions. It was definitely a worthwhile trip. I also came here last Monday after my horrible experience at the Verizon store on Rochester Road in Rochester Hills. The amazing lady who greeted me was shocked by what I was told from the person who helped at the other store and how I was treated. She stated, that Verizon's policy was to get your phone up and running. Also that it is easier for them to put the screen protectors on as they learn/know the tricks for the various phones. It took her about 10 minutes to do it but that was really because she is a perfectionist on it. Everyone has always been so helpful at this store. And even though I'm not meeting my folks because I have my own plan, I will continue to come here.

The level of incompetence at this location is honestly shocking. I had to explain to an employee…read morehow to transfer data from one iPhone to another--something that should be basic knowledge for anyone working at Verizon. It's embarrassing that customers are more informed than the staff. Instead of handling a simple upgrade, I was told it would take over an hour to complete what should be a quick, straightforward process. Trading in a phone and setting up a new one is not complicated, and the fact that it was treated like rocket science says everything about the lack of training here. I ended up walking out because the experience was that frustrating.

Very good work done here. Cleaned my phone, saved me alot of…read moremoney. Provided excellent service. Answered all my questions.

RYAN was AMAZING and I am so grateful for him, the Troy Store itself, and the ease of getting my…read morephone fixed. Just phenomenal stuff everuone and I will tell all my friends about you guys and your great service to help us when we are in need of it. Keep up the great work

I don't know if it matters or not, but this is an actual Verizon authorized retailer, not one of…read morethose random stores that are owned privately. I came in to come in to have my phone looked at for minor technical issues and had a few questions to boot. So, off I went. What I like about this store is that it's easy to check in on your phone to show that you're here and get yourself electronically in line. They have merchandise here, but only for the most current phones. If you have an older phone like me, things like phone cases are not sold any longer. They also have a pay station off in the corner if you would like to put money towards your bill or whatnot. Overall, the place isn't bad. I mean, they solved my issues and helped me rather quickly get in and out, but I had to wait like 40 minutes to do so. Staff seems to know what their doing but are very strict about the electronic check-in and helping those in that specific order. At times I feel rushed when I'm here, but other times I don't. I wish they had better explanations if the specific phone models I was looking at on the displays. I was in the Samsung section, but there were like 5 different Samsung's and I didn't know which was which, or how much they were. I mean, for as much as these guys charge for phones (other carriers too) can I get a better explanation and description while you keep me waiting? I do like having a store to walk into where I can get quick assistance instead of sitting on the phone having to punch in a bunch of numbers and wait in a phone cue, but on the same note, don't make me feel rushed and label your merch please......

Don't waste your time. Customer service is consistently unacceptable. Staff is rude and unhelpful,…read morelong delays, and poor communication.

Yesterday evening we went to this Verizon store for assistance with my dad's iPhone. My dad is 94…read moreyears old. The associates were so respectful and friendly to my dad and dealt efficiently with the quite complicated issues surrounding his phone. Would definitely recommend these guys. Also, the IT representative that assisted over the phone with the issue did great work - many thanks to her, too.

0 stars - this store allowed someone else to add 3 lines to my account and finance a new device…read morewithout requiring the two-factor identification that I kept denying from my cell phone - I live in a completely different state but apparently that wasn't enough of a tip-off for fraud? STAY AWAY FROM THIS STORE

Making the switch from Verizon to T-Mobile was not easy--especially since I'd been with Verizon…read moresince 1998. But after years of steadily declining service, I finally decided enough was enough. I'd heard great things about T-Mobile's coverage from friends and family, so I decided to give it a shot. That's when I met Destiny Burns at the T-Mobile store--and let me tell you, she was absolutely amazing! Super helpful, incredibly knowledgeable, and patient as she walked me through everything I needed to know. We did run into some hiccups while trying to port over my number--thanks to some frustrating issues on Verizon's end--but Destiny went above and beyond to get it resolved. She spent over two hours with me, even calling Verizon herself and figuring out that one of their reps hadn't completed the process like they said they did. If not for Destiny's persistence and professionalism, I might have walked out still stuck in the Verizon mess. Now that everything's up and running, I couldn't be happier. The coverage is phenomenal--I actually have service at my house now, which I never had with Verizon! Huge shoutout to Destiny and the T-Mobile team. If you're thinking about switching, do it--you won't regret it.

This happened on May 21st…read more Horrible experience here. Before I even got a chance to show them a problem with my Samsung phone's display, the T Mobile immediately accused me of dropping my new phone. What??? He dismissed me & said "I can't help you." He repeated that several times & refused to hear me or look into the issue. He obviously had problems, so I left the store. I called customer service. T Mobile apologized & agreed to exchange my defective phone for a new one, which I now have. My advice is to avoid this location. They are not the least bit helpful when you have a legitimate problem with the products they sell.

Anthony was amazing. Was above and beyond customer service with my elderly father. So grateful.read more

Great customer service - this locale is not jammed so waiting time for a sales tech is minimal :)…read more Nice ppl @ been in a few times & always professional and quick

First visit ever and it was on a Friday during December. It was super busy. But a worker…read moreapproached me within 2 minutes of walking in, asked how he could help me. I needed a tech person and I was forwarded to another employee that told me 17 people were in front of me and asked if I wanted to wait;could be an hour. I agreed and she told me where to sit and maybe 15/20 minutes later a gentleman came over and 6 minutes later I was done/out. It was amazing since it was fast when they were so busy and it was Christmas season!

Help can be hit or miss. I did get my issue resolved, however I was also given misinformation about…read morethe use of low power mode. In paraphrase I was told it was not good to use while charging (false). Told that it can affect the battery (false). Who knows what else was wrong that I was told. He was arrogant and made coworkers (plural) wait to ask questions while he spewed political beliefs (he needs to look up Dunning Kruger effect). He clearly liked to hear himself talk. Need to work on being professional.

I had them replace my iPhone 6+ screen. Two days later the screen developed a small crack near the…read morehome button. The next day, the screen stopped working. This was obviously a defective part, but they are refusing to stand by their warranty. This is a pure rip-off; avoid at all costs.

From the owner: we do I phone repair , Samsung , LG and tablets we give 30…read moredays warranty and more free diagnosed.