The level of incompetence at this location is honestly shocking. I had to explain to an employee…read morehow to transfer data from one iPhone to another--something that should be basic knowledge for anyone working at Verizon. It's embarrassing that customers are more informed than the staff. Instead of handling a simple upgrade, I was told it would take over an hour to complete what should be a quick, straightforward process. Trading in a phone and setting up a new one is not complicated, and the fact that it was treated like rocket science says everything about the lack of training here. I ended up walking out because the experience was that frustrating.

Rahim was amazing, spectacular, through, very helpful, and answered all my questions…read more Store was well organized and Safayat was also super great and assisted me with everything I needed.

RYAN was AMAZING and I am so grateful for him, the Troy Store itself, and the ease of getting my…read morephone fixed. Just phenomenal stuff everuone and I will tell all my friends about you guys and your great service to help us when we are in need of it. Keep up the great work

Very good work done here. Cleaned my phone, saved me alot of…read moremoney. Provided excellent service. Answered all my questions.

Lied to in order to sell us as much as possible in our previous visit…read more Came in for phone upgrades (two S21s to an iPhone 17 Pro and to a Galaxy S26 Ultra). We were unhappy with our current internet provider, mentioned that in the store when asked about home wifi, and went through the process reviewing whether that would be a good switch or not. Both phones would increase the bill a bit (expected), and the home wifi also was going to increase the bill (also expected) but in our printout it said only $60. After getting over the hump of the post-upgrade/service add-on bill, the 2nd bill is $150 more than what was given in the print out. Multiple calls with Verizon support, they won't budge and insist that the price I'm paying is the lowest it can go. Only thing I was able to do was remove two perks that I didn't ask for that magically appeared on my bill. Very unhappy with my experience. The "Sale First Customer Second" mentality this place has is alarming and not a good representation of Verizon. Going to hang on to the Internet for now but it's double what I was paying before for half the speed.

Don't waste your time. Customer service is consistently unacceptable. Staff is rude and unhelpful,…read morelong delays, and poor communication.

The in-store experience was good, but after I upgraded a phone, paid the upgrade fee and taxes,…read moredeclined Verizon protect coverage and did not approve any additional features...I received multiple emails welcoming me to Verizon protect and hotspot service. So I checked my account and sure enough I was signed up and going to be charged for these unwanted services on my next bill. I canceled them, waited a day, checked my estimated next bill and saw the upgrade charge in there. I looked through all of the documents in my account, all of my emails from Verizon and could not find a receipt for payment made. I called what I thought was the store I went to, got an off-site representative and after answering many questions and explaining the issue, finally received a receipt my email. *My final opinion and advice - watch out and triple check everything!!!!

0 stars - this store allowed someone else to add 3 lines to my account and finance a new device…read morewithout requiring the two-factor identification that I kept denying from my cell phone - I live in a completely different state but apparently that wasn't enough of a tip-off for fraud? STAY AWAY FROM THIS STORE

The young man who works here is excellent! He helped solve my problem and was 100% professional…read moreand respectful. I truly appreciated his help. His name is JALEN and I highly recommend anyone interested in amazing service, please look him up.

Making the switch from Verizon to T-Mobile was not easy--especially since I'd been with Verizon…read moresince 1998. But after years of steadily declining service, I finally decided enough was enough. I'd heard great things about T-Mobile's coverage from friends and family, so I decided to give it a shot. That's when I met Destiny Burns at the T-Mobile store--and let me tell you, she was absolutely amazing! Super helpful, incredibly knowledgeable, and patient as she walked me through everything I needed to know. We did run into some hiccups while trying to port over my number--thanks to some frustrating issues on Verizon's end--but Destiny went above and beyond to get it resolved. She spent over two hours with me, even calling Verizon herself and figuring out that one of their reps hadn't completed the process like they said they did. If not for Destiny's persistence and professionalism, I might have walked out still stuck in the Verizon mess. Now that everything's up and running, I couldn't be happier. The coverage is phenomenal--I actually have service at my house now, which I never had with Verizon! Huge shoutout to Destiny and the T-Mobile team. If you're thinking about switching, do it--you won't regret it.

Great customer service - this locale is not jammed so waiting time for a sales tech is minimal :)…read more Nice ppl @ been in a few times & always professional and quick

Anthony was amazing. Was above and beyond customer service with my elderly father. So grateful.read more

ALLIE and RUMEL deserve high praise for their awesome efforts and abilities to solve issues. I…read morespent over 3 hours at the Apple Store and they did everything possible to help me. T-Mobile made it very difficult to switch my service (not their job but they still forged ahead with solutions) and my new Apple phone. I truly appreciate the exceptional service they provided and am so grateful!!

Bad sales staff. They didn't even think to offer apple care on my computer purchase. Sales guys not…read moregreat. Order online and pick up if you purchase Apple products.

I had them replace my iPhone 6+ screen. Two days later the screen developed a small crack near the…read morehome button. The next day, the screen stopped working. This was obviously a defective part, but they are refusing to stand by their warranty. This is a pure rip-off; avoid at all costs.

From the owner: we do I phone repair , Samsung , LG and tablets we give 30…read moredays warranty and more free diagnosed.